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JUNO EMAIL PROGRAM


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#1 MADELPILAR NAVARRO

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Posted 24 May 2010 - 01:30 PM

:thumbsup:

I have a Dell Vostro with Windows XP. On a wireless DSL home network. Using Advantaquest Fix-it-Utilities instead of Macaffee.

Since Wed of last week (5-19-10) I began having problems opening my Juno Email account. At first would not even open Home Page. I Removed all browsers except for Internet Explorer & was able to load Home Page, but when I enter password to access mail it hangs up there.
I have contacted Juno they advised the following which I have done, without any success:
I temporarily had a problem with loading my online banking also, but that resolved after removing other browser Mozilla, Seamonkey & Google?

I went to Internet options & deleted all cookies, history & offline content.
I restored Advanced settings.
I have temporarily disabled my Microsoft Firewall, though there is a firewall on router which connects to my DSL FIOS Verizon.

This was my next step per Juno= Log into Bleeping Computer site.

I have also per Juno re-installed Mozilla Firefox.

Help!!!

Edited by boopme, 24 May 2010 - 01:44 PM.
Moved to web Brosing,EMail from XP ~~boopme.


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#2 Eyesee

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Posted 24 May 2010 - 02:16 PM

Hello and welcome to the forum!

My first suspect would be your Advantaquest Fix-it-Utilities program
Googling it I find very little on it

Programs that purport to fix Windows issues typically create more problems themselves!
Try uninstalling it and see if Juno works then
In the beginning there was the command line.

#3 Eyesee

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Posted 24 May 2010 - 04:33 PM

Are you using dialup?

Have you checked the system for viruses and spyware?
Please install, update (if possible) and run MalwareBytes AntiMalware and SuperAntiSpyware
Remove everything that it finds

Also, are you using the Juno software to connect to and browse the internet?
In the beginning there was the command line.

#4 keyboardNinja

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Posted 25 May 2010 - 02:53 PM

I have tons of experience with Juno's software and web-based email, as well as Avanquest Fix-It (versions 8-10).

Fix-It should not have any effect on your Juno Webmail. Have you tried it in Firefox again since you've reinstalled Firefox?
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