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HTTP Tidserv Request problem


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#1 arc14716

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Posted 24 May 2010 - 02:27 AM

I have a Dell Insperon 530 PC which is running Windows XP Service Pack 3. Two nights ago, I went to a web site which set off Norton Download Insight. It detected some program called sxntv.exe which got deleted. Looking back on my security history logs, something called HTTP Tidserv Request or HTTP Tidserv Request 2 began being detected by Norton. I began running a full system scan and it picked up some tracking cookies which were deleted. I turned off my PC for the night.

The next day, I started up my PC and discovered my keyboard no longer worked. Also, the attacks continued. I tried everything I could think of to get my keyboard to work. Device manager is reading a Code 38 error. I think whatever is causing the attacks may have affected the drivers for my keyboard. I've tried researching both problems and find them beyond my limited knowledge to solve on myown.

Between the two, the HTTP Tidserv Request is the bigger poblem. How do I go about resolving this problem. How do I get rid of it?

In case you are wondering, I'm using Windows on-screen keyboard to type all this.

EDIT: Moved from XP to more appropriate Am I Infected forum ~ Hamluis.

Edited by hamluis, 24 May 2010 - 07:51 AM.


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#2 boopme

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Posted 24 May 2010 - 02:39 PM

Let's try installing and running these.
TDDS Killer
  • Go to this page and Download TDSSKiller.zip to your Desktop.
  • Extract its contents to your desktop and drag TDSSKiller.exe on the desktop, not in the folder.
  • Vista Start logo >All Programs> Accessories> RIGHT-click on Command Prompt and Select Run As Administrator. Copy/paste the following bolded command and hit Enter.

    "%userprofile%\Desktop\TDSSKiller.exe" -l C:\TDSSKiller.txt -v
  • If TDSSKiller alerts you that the system needs to reboot, please consent.
  • When done, a log file should be created on your C: drive named "TDSSKiller.txt" please copy and paste the contents in your next reply.
Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 arc14716

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Posted 24 May 2010 - 03:22 PM

Thanks guys.

OK, this is really weird now. Remember when I said that my keyboard had stopped working? Well, I had to sent out an urgent email, so out of curiousity, I went to check on my keyboard, and now it is working. I can type on it again. Checked on control panel under keyboard, and it shows it's working properly.

I also downloaded the TDSS killer and did a scan. It showed zero on all the results. I also tried step#3, but noticed that you had Vista start logo. I have Windows XP SP3, so when I tried it, it didn't have the "Run as administrator" option. I tried copy/paste the text in bold and came back with access is denied. Is there another way to do this under XP? It also looks like it didn't create a text file for that application.

I'm downloading the Malware Anti-Malware application and will report back on how it did shortly.

#4 arc14716

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Posted 24 May 2010 - 03:47 PM

Scan with Malware complete:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4139

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

5/24/2010 10:44:18 AM
mbam-log-2010-05-24 (10-44-18).txt

Scan type: Quick scan
Objects scanned: 143554
Time elapsed: 14 minute(s), 6 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 5
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3aa42713-5c1e-48e2-b432-d8bf420dd31d} (Rogue.AntiVirus2008) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\avsuite (Rogue.AntivirusSuite) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\avsuite (Rogue.AntivirusSuite) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\END (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Stanley K. Emmsley\Local Settings\Temp\d.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Documents and Settings\Stanley K. Emmsley\Local Settings\Temp\n.exn (Trojan.Dropper) -> Quarantined and deleted successfully.


Did that take care of everything? Anything else I need to do?

update--after rebooting my computer, my keyboard stopped working again. A quick check showed the code 38 problem had returned. I rescanned with the anti-malware program and it showed no infections. While all this was going on, Norton detected and removed two instances of Trojan.FakeAV.

So, is there anything else I need to do? Is there a way to resolve the code 38 problem with my keybord other than using the on-screen keyboard for typing?

update 2--HTTPS Tidserv Request 2 set off Norton again. It detected an intrusion attempt. Rescanning and will post log results below.

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4139

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

5/24/2010 11:29:07 AM
mbam-log-2010-05-24 (11-29-07).txt

Scan type: Quick scan
Objects scanned: 129355
Time elapsed: 4 minute(s), 3 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Stanley K. Emmsley\Local Settings\Temp\00032515.tmp (Rootkit.TDSS.Gen) -> Quarantined and deleted successfully.

Anything else I need to do?

Edited by arc14716, 24 May 2010 - 04:31 PM.


#5 boopme

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Posted 24 May 2010 - 04:51 PM

Use this one
http://support.kaspersky.com/viruses/solutions?qid=208280684

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 arc14716

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Posted 25 May 2010 - 10:48 AM

I did all of the above. Downloaded ATF and SAS. Log from SAS is:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/25/2010 at 05:35 AM

Application Version : 4.38.1004

Core Rules Database Version : 4983
Trace Rules Database Version: 2795

Scan type : Complete Scan
Total Scan Time : 05:02:13

Memory items scanned : 232
Memory threats detected : 0
Registry items scanned : 6339
Registry threats detected : 0
File items scanned : 175252
File threats detected : 11

Adware.Tracking Cookie
C:\Documents and Settings\Stanley K. Emmsley\Cookies\stanley_k._emmsley@advertising[2].txt
C:\Documents and Settings\Stanley K. Emmsley\Cookies\stanley_k._emmsley@ads.pointroll[2].txt
C:\Documents and Settings\Stanley K. Emmsley\Cookies\stanley_k._emmsley@revsci[2].txt
C:\Documents and Settings\Stanley K. Emmsley\Cookies\stanley_k._emmsley@atwola[2].txt
C:\Documents and Settings\Stanley K. Emmsley\Cookies\stanley_k._emmsley@lfstmedia[2].txt
C:\Documents and Settings\Stanley K. Emmsley\Cookies\stanley_k._emmsley@pointroll[1].txt
C:\Documents and Settings\Stanley K. Emmsley\Cookies\stanley_k._emmsley@advertising[1].txt
C:\Documents and Settings\Stanley K. Emmsley\Cookies\stanley_k._emmsley@www.burstnet[1].txt
C:\Documents and Settings\Stanley K. Emmsley\Cookies\stanley_k._emmsley@revsci[3].txt
C:\Documents and Settings\Stanley K. Emmsley\Cookies\stanley_k._emmsley@atwola[1].txt

Application.Broderbund/Background Agent
C:\WINDOWS\BBSTORE\DSS\DSSAGENT.EXE

Keyboard still down. Using windows on screen keyboard to type this. Is there anything else I need to do?

#7 arc14716

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Posted 25 May 2010 - 04:04 PM

New post/update:

Just turned on my PC and my keyboard is working fine. So far, so good.

update 2---

Ugh. It happened again. HTTPS Tidserv Request 2 Intrusion Attempt. Also, Norton logged "unauthorized access blocked" 5 minutes before the intrusion attempt.

I swear I thought I cleaned off whatever it is that's been causing this. Is there anything I may have missed?

Edited by arc14716, 25 May 2010 - 04:36 PM.


#8 boopme

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Posted 25 May 2010 - 07:16 PM

s this PC on a network?

Run a full system scan in safe mode with the latest Norton definitions. Then unplug the network connection and reboot the computer. Does the backdoor.tidserv detection come up again? If so, then we need to search for another undetected process on your computer.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 arc14716

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Posted 26 May 2010 - 07:45 AM

I just logged onto here and saw the reply.

I'll have to try this later in the morning (when I get up or before I go to work) or when I get back from work in the evening. It's getting quite late and when I ran SAS, it took five hours for it to run the scan and I went to bed with the computer still running in safe mode.

The computer is not on a network by the way. I have a cable modem hooked up to it.

I've downloaded the latest Norton definitions. I'll run the scan whenever I can and see what happens.

When you say unplug the network connection and then reboot the computer, how long do I need to leave it unplugged? When do I reconnect the connection?

Edited by arc14716, 26 May 2010 - 07:46 AM.


#10 boopme

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Posted 26 May 2010 - 02:56 PM

Just unplug for the scan now that it's updated. After scan replu and reboot. See iff the tidserv is gone.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 arc14716

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Posted 26 May 2010 - 04:24 PM

Uh oh, I had it plugged in while it was on safe mode and while it was scanning. OK, I'll have to try another scan when I get back from work just in case. It did catch 50 low level tracking cookies during the scan and I had those fixed when it was through.

Another curious thing---after I rebooted, my keyboard wouldn't work. I rebooted again and now it's working. It had a code 38 error, same as before before I rebooted the 2nd time. Could there be a connection?

Also, I have not been on any search engines since Sunday because I'm afraid being on one could trigger it. Yeah, I've read where people have had their searches redirected to other sites and I'm afraid it could happen to me. It didn't happen to me yet, but I'm playing it safe. One other thing is that I rarely or never do any sort of financial transactions online and I make sure it's a secure site whenever I do.

#12 arc14716

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Posted 26 May 2010 - 05:10 PM

Okay, now it detected HTTPS Tidserv Request 2 a few minutes ago. In addition, Norton Download Insight detected something called WS Reputation 1. The file containing it has been removed. Should there be anything else I need to do?

I'll try the update and rescan with Norton, this time with my internet unplugged. Hope this helps. I'll post again if it worked or not.

Also, I just noticed--there's an extra toolbar under the Google and Norton toolbars I have on IE8. Looks like it's from Microsoft since it has the bing search engine and some other stuff from Microsoft. I've disabled it for now.

Edited by arc14716, 26 May 2010 - 05:13 PM.


#13 boopme

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Posted 26 May 2010 - 07:09 PM

Hello, I see we have two avenues to persue now. One is that we are not killing this with these tools and will need to move to the DDS forum.

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.


Item Two...WS Reputation 1., Appears to be a Norton Issue ... Not fully solved yet/ Some work arounds..
This also may get fixed by our MR Team after reviewing your log..
Thread last page by jeffw

We monitor this forum closely and take everyone's comments seriously. To give you some background, the WS.Reputation.1 detection considers many factors when making a decision about a file. As a result, there is no single solution that fixes every problem. We have already made improvements to WS.Reputation.1 and believe that most of the issues reported in this thread have been resolved. However, the detection is still not perfect and we are working hard to fix the small number of problems that are left. Until then, the sticky post at the top of the forum provides some potential workarounds - you can access it here. Thank your for your patience and understanding as we work through things.


HERE link
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 Orange Blossom

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Posted 27 May 2010 - 05:57 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/319695/https-tidserv-request-and-https-tidserv-request-2/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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