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My Wifes computer is virused.


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#1 masterblaster201

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Posted 23 May 2010 - 06:14 PM

Hello,
My teenagers managed to infect my wifes computer from Japanese Anime sites. She now has the HEUR: Trojan.WIN 32.Generic virus and 2 Trojan. JS.Redirect.CV viruses.
Please tell me what I need to do to get rid of them, the viruses not the teenagers. The redirect is blocking access to the internet and favorite sites.


Masterblaster201

Edited by Budapest, 23 May 2010 - 06:27 PM.
Moved from Virus, Trojan, Spyware, and Malware Removal Logs ~BP


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#2 quietman7

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Posted 24 May 2010 - 09:33 AM

If you cannot use the Internet or download any required programs to the infected machine, try downloading them from another computer (family member, friend, library, etc) with an Internet connection. Save to a flash (usb, pen, thumb, jump) drive or CD, transfer to the infected machine, then install and run the program(s). If you cannot copy files to your usb drive, make sure it is not "Write Protected".

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 gabzas331

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Posted 24 May 2010 - 10:59 AM

i recommend avg 9 if you can download it- i just got it and it saved my computer from the brink

#4 masterblaster201

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Posted 26 May 2010 - 05:03 PM

I ran Malware it found one virus in a temp folder. She's still having the redirect issue.

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4134

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

5/26/2010 4:52:40 PM
mbam-log-2010-05-26 (16-52-40).txt

Scan type: Quick scan
Objects scanned: 120159
Time elapsed: 8 minute(s), 14 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#5 quietman7

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Posted 26 May 2010 - 05:40 PM

Please download the TDSS Rootkit Removing Tool (TDSSKiller.zip) and save it to your Desktop. <-Important!!!
Be sure to print out and follow the instructions provided on that same page for performing a scan or refer to these instructions.
  • Extract (unzip) the file to your desktop and make sure TDSSKiller.exe (the contents of the zipped file) is on the Desktop itself, not within a folder on the desktop. (click here if you're not sure how to do this. Vista users refer to these instructions.)
  • Double-click on TDSSKiller.exe to run the tool and scan your computer for known TDSS variants.
  • If any variants are found, TDSSKiller will advise what has been detected.
  • It will then prompt you to type delete into into the screen. Type delete and press Enter
  • You will be prompted to reboot the computer to finish the cleaning process. When prompted to reboot, press the Y key and press Enter.
  • If not prompted, reboot manually.

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#6 masterblaster201

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Posted 29 May 2010 - 01:38 PM

I ran TDSSKiller and it found nothing, I also ran gmer and attached is what it found, now how do I get rid of them?

GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2010-05-29 13:35:57
Windows 6.1.7600
Running: o30fw6m2.exe; Driver: C:\Users\Steph\AppData\Local\Temp\fglcypoc.sys


---- System - GMER 1.0.15 ----

SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwAdjustPrivilegesToken [0x8FE20BD0]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwAlpcConnectPort [0x8FE2252C]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwAlpcCreatePort [0x8FE22782]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwAlpcSendWaitReceivePort [0x8FE229FC]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwClose [0x8FE21450]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwConnectPort [0x8FE21B32]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwCreateEvent [0x8FE21F3C]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwCreateFile [0x8FE215F8]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwCreateMutant [0x8FE21E14]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwCreateNamedPipeFile [0x8FE207D6]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwCreatePort [0x8FE21CD0]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwCreateSection [0x8FE20992]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwCreateSemaphore [0x8FE2206E]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwCreateSymbolicLinkObject [0x8FE23CB0]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwCreateThread [0x8FE210EE]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwCreateThreadEx [0x8FE211EE]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwCreateWaitablePort [0x8FE21D72]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwDebugActiveProcess [0x8FE236A2]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwDuplicateObject [0x8FE24672]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwFsControlFile [0x8FE21752]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwLoadDriver [0x8FE23734]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwMapViewOfSection [0x8FE23D64]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwOpenEvent [0x8FE21FDE]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwOpenFile [0x8FE214D2]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwOpenMutant [0x8FE21EAC]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwOpenProcess [0x8FE20DD6]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwOpenSection [0x8FE23CDA]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwOpenSemaphore [0x8FE22110]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwOpenThread [0x8FE20CFA]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwQueryDirectoryObject [0x8FE22C3E]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwQuerySection [0x8FE2407C]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwQueueApcThread [0x8FE239CA]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwReplyPort [0x8FE2249A]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwReplyWaitReceivePort [0x8FE22360]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwRequestWaitReplyPort [0x8FE23442]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwResumeThread [0x8FE24554]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwSecureConnectPort [0x8FE2186C]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwSetContextThread [0x8FE2130C]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwSetInformationToken [0x8FE22CF2]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwSetSecurityObject [0x8FE2382E]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwSetSystemInformation [0x8FE241BC]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwSuspendProcess [0x8FE242A0]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwSuspendThread [0x8FE243C8]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwSystemDebugControl [0x8FE235CE]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwTerminateProcess [0x8FE20F4E]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwTerminateThread [0x8FE20EA4]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwUnmapViewOfSection [0x8FE23F32]
SSDT \SystemRoot\system32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wlh_x86]/Kaspersky Lab) ZwWriteVirtualMemory [0x8FE2102E]

INT 0x1F \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 82A20AF8
INT 0x37 \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 82A20104
INT 0xC1 \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 82A203F4
INT 0xD1 \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 82A092D8
INT 0xD2 \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 82A08898
INT 0xDF \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 82A201DC
INT 0xE1 \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 82A20958
INT 0xE3 \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 82A206F8
INT 0xFD \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 82A20F2C
INT 0xFE \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 82A211A8

---- Kernel code sections - GMER 1.0.15 ----

.text ntkrnlpa.exe!ZwSaveKeyEx + 13AD 82A80599 1 Byte [06]
.text ntkrnlpa.exe!KiDispatchInterrupt + 5A2 82AA4F52 19 Bytes [E0, 0F, BA, F0, 07, 73, 09, ...] {LOOPNZ 0x11; MOV EDX, 0x97307f0; MOV CR4, EAX; OR AL, 0x80; MOV CR4, EAX; RET ; MOV ECX, CR3}
.text ntkrnlpa.exe!RtlSidHashLookup + 220 82AAC730 4 Bytes [D0, 0B, E2, 8F] {ROR BYTE [EBX], 0x1; LOOP 0xffffffffffffff93}
.text ntkrnlpa.exe!RtlSidHashLookup + 248 82AAC758 8 Bytes [2C, 25, E2, 8F, 82, 27, E2, ...]
.text ntkrnlpa.exe!RtlSidHashLookup + 28C 82AAC79C 4 Bytes [FC, 29, E2, 8F]
.text ntkrnlpa.exe!RtlSidHashLookup + 2B8 82AAC7C8 4 Bytes [50, 14, E2, 8F]
.text ntkrnlpa.exe!RtlSidHashLookup + 2DC 82AAC7EC 4 Bytes [32, 1B, E2, 8F] {XOR BL, [EBX]; LOOP 0xffffffffffffff93}
.text ...
.text peauth.sys 97E41C9D 28 Bytes [44, BB, 6F, C0, C0, 95, 8F, ...]
.text peauth.sys 97E41CC1 28 Bytes [44, BB, 6F, C0, C0, 95, 8F, ...]
PAGE peauth.sys 97E4802C 102 Bytes [D0, C3, 11, 7B, 60, 9D, C6, ...]

---- User code sections - GMER 1.0.15 ----

? C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2010\avp.exe[1576] C:\Windows\SYSTEM32\ntdll.dll time/date stamp mismatch;
? C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2010\avp.exe[1576] C:\Windows\system32\kernel32.dll time/date stamp mismatch; unknown module: KERNELBASE.dll
.text C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2010\avp.exe[1576] USER32.dll!NotifyWinEvent + 48B 7734F724 4 Bytes [70, 11, 33, 6D]
? C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2010\avp.exe[2896] C:\Windows\SYSTEM32\ntdll.dll time/date stamp mismatch;
? C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2010\avp.exe[2896] C:\Windows\system32\kernel32.dll time/date stamp mismatch; unknown module: KERNELBASE.dll
.text C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2010\avp.exe[2896] USER32.dll!NotifyWinEvent + 48B 7734F724 4 Bytes [70, 11, 33, 6D]

---- Devices - GMER 1.0.15 ----

Device \Driver\ACPI_HAL \Device\00000048 halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation)

AttachedDevice \Driver\tdx \Device\Tcp kl1.sys (Kaspersky Unified Driver/Kaspersky Lab)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume1 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume1 rdyboost.sys (ReadyBoost Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume3 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume3 rdyboost.sys (ReadyBoost Driver/Microsoft Corporation)
AttachedDevice \Driver\tdx \Device\Udp kl1.sys (Kaspersky Unified Driver/Kaspersky Lab)
AttachedDevice \Driver\tdx \Device\RawIp kl1.sys (Kaspersky Unified Driver/Kaspersky Lab)
AttachedDevice \FileSystem\fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
---- Processes - GMER 1.0.15 ----

Library C:\ProgramData\Kaspersky (*** hidden *** ) @ C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2010\avp.exe [1576] 0x08D80000
Library C:\ProgramData\Kaspersky (*** hidden *** ) @ C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2010\avp.exe [1576] 0x07660000

---- EOF - GMER 1.0.15 ----

Edited by masterblaster201, 29 May 2010 - 01:39 PM.


#7 quietman7

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Posted 29 May 2010 - 02:36 PM

Not all hidden components detected by ARKs are malicious. It is normal for a Firewall, some Anti-virus and Anti-malware software (ProcessGuard, Prevx1, AVG AS), sandboxes, virtual machines and Host based Intrusion Prevention Systems (HIPS) to hook into the OS kernal/SSDT in order to protect your system. SSDT (System Service Descriptor Table) is a table that stores addresses of functions that are used by Windows. Whenever a function is called, Windows looks in this table to find the address for it. Both Legitimate programs and rootkits can hook into and alter this table. You should not be alarmed if you see any hidden entries created by legitimate programs like Kaspersky Anti-virus after performing a scan.

However, I recommend further investigation. Many of the tools we use in this forum are not capable of detecting all malware variants so more advanced tools are needed to investigate. Before that can be done you will need you to create and post a DDS/HijackThis log.

Please read the pinned topic titled "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help". If you cannot complete a step, then skip it and continue with the next. In Step 7 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the Malware Response Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the Malware Response Team.

Please be patient. It may take a while to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.
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