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Fake Anti-Spyware program won't let almost ANY programs open


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14 replies to this topic

#1 slabotron

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Posted 23 May 2010 - 04:57 PM

I am running Windows 7 Home Premium 64-bit, on an HP Pavilion Laptop

I can't run DDS, HijackThis or anything else requested because of my spyware or viruses, I explain below.

I ran a Malwarebytes scan last night and it only found one thing and removed it, but today I received an obviously. fake anti-spyware pop up that tells me my computer is infected. Immediately after receiving this message I was unable to open almost any program, which is why I am sending this from a library computer. Whenever I try to open a program, or when I restart the computer and a program tries to autostart, I recieve the message "Application cannot be executed. The file [file name].exe is infected. Would you like to activate your antivirus software now?" And it gives me the options Yes or No, and I click No.

Also, in the bottom right corner of my screen a little box with a red banner popped up. It said,

"Infiltration alert
Your computer is being attacked by an internet virus. It could be a password-stealing attack, a trojan-dropper, or similar.
Details
Attack from: 107.12.104.227, Port 38455
Attacked Port: 25711
Threat: Win32-Nuqel.E
Do you want to block this attack?


Again, it gives me the option to click yes or no.

Also, I got what I think is a real windows message that says "::{26EE0668-44D7-9371-BEB064C98683}\51::{BB64F8A7-BEE7-4E1A-AB8D-7D8273F7FDB...
Server execution failed"

Also, when I click on the arrow next to the sleep button that's next to the search bar on the start menu, half of the drop down menu appears behind the start menu, which is strange, although it is still clickable.

Please help me, I can't use any programs on my computer, including Malwarebytes, Symantec, Rkill, or any web browsers, although I have disconnected from the internet.

EDIT:
Previously the spyware or whatever wouldn't even let me run the taskmanager but I just restarted my computer and was able to quickly kill two processes that I did not recognize: one had the description of "Run Once Wrapper" and the other had a filename that was a string of letters that I think began with "pst". Sorry if that isn't too helpful, but I killed them quickly before I could write it down so that it wouldn't close the taskmanager.
After I killed these processes I was able to run programs normally and didn't experience any errors. I ran OTL, DDS, and HijackThis, but I guess I'm not supposed to post those now because my topic was moved. I am still writing this from a library computer but I am currently runnning a full Malwarebytes scan on the infected laptop and I can post the log if requested.

Edited by slabotron, 23 May 2010 - 06:04 PM.
Moved from Virus, Trojan, Spyware, and Malware Removal Logs ~BP


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#2 quietman7

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Posted 24 May 2010 - 09:39 AM

Please post the complete results of your MBAM scan for review.

To retrieve the Malwarebytes Anti-Malware scan log information, launch MBAM.
  • Click the Logs Tab at the top.
    • The log will be named by the date of scan in the following format: mbam-log-date(time).txt
      -- If you have previously used MBAM, there may be several logs showing in the list.
  • Click on the log name to highlight it.
  • Go to the bottom and click on Open.
  • The log should automatically open in notepad as a text file.
  • Go to Edit and choose Select all.
  • Go back to Edit and choose Copy or right-click on the highlighted text and choose Copy from there.
  • Come back to this thread, click Add Reply, then right-click and choose Paste.
  • Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Logs are saved to the following locations:
-- In XP: C:\Documents and Settings\<Username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
-- In Vista: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs


If you cannot use the Internet or download any required programs to the infected machine, try downloading them from another computer (family member, friend, library, etc) with an Internet connection. Save to a flash (usb, pen, thumb, jump) drive or CD, transfer to the infected machine, then install and run the program(s). If you cannot copy files to your usb drive, make sure it is not "Write Protected".

Please download TFC (Temp File Cleaner) by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • TFC will clear out all temp folders for all user accounts (temp, IE temp, Java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
Note: It is normal for the computer to be slow to boot after running TFC cleaner the first time.

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • Follow these instructions: How to use SUPERAntiSpyware to scan and remove malware from your computer Guide.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
-- If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
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#3 slabotron

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Posted 24 May 2010 - 06:07 PM

Thanks a lot for helping me out.

Here is my log from my Malwarebytes quick scan:

Malwarebytes' Anti-Malware 1.44
Database version: 3803
Windows 6.1.7600
Internet Explorer 8.0.7600.16385

5/23/2010 6:16:24 PM
mbam-log-2010-05-23 (18-16-18).txt

Scan type: Quick Scan
Objects scanned: 123324
Time elapsed: 6 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\Software\avsoft (Trojan.Fraudpack) -> No action taken.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

The Malware bytes full scan that I ran afterward did not find anything.

Here is the log from the Superantispyware scan:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/24/2010 at 06:55 PM

Application Version : 4.37.1000

Core Rules Database Version : 4981
Trace Rules Database Version: 2793

Scan type : Complete Scan
Total Scan Time : 00:04:30

Memory items scanned : 376
Memory threats detected : 0
Registry items scanned : 7481
Registry threats detected : 1
File items scanned : 59
File threats detected : 56

Trojan.Agent/Gen-FakeAlert
[adiqdmom] C:\USERS\ETHAN\APPDATA\LOCAL\JJTHDMOJV\PSTPPERTSSD.EXE
C:\USERS\ETHAN\APPDATA\LOCAL\JJTHDMOJV\PSTPPERTSSD.EXE

Adware.Tracking Cookie
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@www.redorbit[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@snip.www.findstuff[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@definitely-find[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@clicksor[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@lucidmedia[2].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@intermundomedia[2].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@admarketplace[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@ar.atwola[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@specificmedia[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@snip.www.justclicklocal[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@interclick[2].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@icityfind[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@www.icityfind[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@atlas.entrepreneur[2].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@oneclicklocal[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@ads.undertone[2].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@espanol.entrepreneur[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@feed.validclick[2].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@ads.easyad[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@steelhousemedia[2].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@www.oneclicklocal[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@entrepreneur[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@ads.mail[2].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@discountonsony[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@trafficengine[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@traffic.prod.cobaltgroup[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@collective-media[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@cdn.at.atwola[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@ads.vidsense[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@info.findtherightschool[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@tracking.fathomseo[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@media6degrees[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@ads.redorbit[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@crackle[2].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@www.findstuff[2].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@click2go[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@a1.interclick[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@redorbit[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@findnumerous[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@qnsr[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@at.atwola[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@google.lucidmedia[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@tacoda[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@advertising[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@pointroll[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@pornstar[2].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@dc.tremormedia[2].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@www.justclicklocal[2].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@toseeka[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@invitemedia[2].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@dr.findlinks[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@snip.www.oneclicklocal[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@theclickcheck[2].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@atwola[1].txt
C:\Users\Ethan\AppData\Roaming\Microsoft\Windows\Cookies\ethan@bridge2.admarketplace[1].txt

I still have not run TFC but I will as soon as I can. After running Superantispyware it seems like everything is back to normal, except that Google Chrome doesn't work. No matter what I do I get this message: "The webpage at http://www.[website].com/ might be temporarily down or it may have moved permanently to a new web address."

This is especially weird because Firefox seems to be working fine.

Thank you so much for your help. I'll post the TFC log when I run it.

#4 quietman7

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Posted 25 May 2010 - 06:12 AM

Your Malwarebytes Anti-Malware log indicates you are using an older version (1.44) of MBAM with with an outdated database. Please download and install the most current version (v1.46) from here.
You may have to reboot after updating in order to overwrite any "in use" protection module files.

The database shows 3803. Last I checked it was 4140.

Update the database through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install. Then perform a new Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

Note: Mbam-rules.exe is not updated daily. Another way to get the most current database definitions if you're having problems updating through the program's interface or have already manually downloaded the latest definitions (mbam-rules.exe) shown on this page, is to do the following: Install MBAM on a clean computer, launch the program and update through MBAM's interface. Copy the definitions (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system. If you cannot see the folder, then you may have to Reconfigure Windows to show it.
  • XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware[/color]
Then please perform a scan with Kaspersky Online Virus Scanner.
-- Requires free Java Runtime Environment (JRE) to be installed before scanning for malware as ActiveX is no longer being used.
-- This scan will not remove any detected file threats but it will show where they are located so they can be cleaned with other tools.
  • Vista users need to right-click the IE or FF Start Menu or Quick Launch Bar icons and Run As Administrator from the context menu.
  • Read the "Advantages - Requirements and Limitations" then press the Posted Image... button.
  • You will be prompted to install an application from Kaspersky. Click the Run button. It will start downloading and installing the scanner and virus definitions.
  • When the downloads have finished, you should see 'Database is updated. Ready to scan'. Click on the Posted Image... button.
  • Make sure these boxes are checked. By default, they should be. If not, please check them and click on the Posted Image... button afterwards:
    • Detect malicious programs of the following categories:
      Viruses, Worms, Trojan Horses, Rootkits
      Spyware, Adware, Dialers and other potentially dangerous programs
    • Scan compound files (doesn't apply to the File scan area):
      Archives
      Mail databases
  • Click on My Computer under the Scan section. OK any warnings from your protection programs.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • Once the scan is complete (the 'status' will show complete), click on View Scan Report and any infected objects will be shown.
  • Click on Save Report As... and change the Files of type to Text file (.txt)
  • Name the file KAVScan_ddmmyy (day, month, year) before clicking on the Save button and save it to your Desktop.
  • Copy and paste (Ctrl+C) the saved scan results from that file in your next reply.
-- Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

Edited by quietman7, 25 May 2010 - 06:15 AM.

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#5 slabotron

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Posted 25 May 2010 - 03:10 PM

Here is the Malwarebytes quick scan log after I updated it.

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4143

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

5/25/2010 3:59:17 PM
mbam-log-2010-05-25 (15-59-17).txt

Scan type: Quick scan
Objects scanned: 144751
Time elapsed: 9 minute(s), 12 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\avsuite (Rogue.AntivirusSuite) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\avsuite (Rogue.AntivirusSuite) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Ethan\AppData\Local\Temp\vfxmdids.exe (Trojan.Agent.Gen) -> Quarantined and deleted successfully.
C:\Users\Ethan\AppData\Local\Temp\is-07CU6.tmp\Bho_vcsoftwaresAcPro.exe (Adware.PredictAd) -> Quarantined and deleted successfully.

#6 quietman7

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Posted 25 May 2010 - 10:28 PM

Ok. Now perform the Kaspersky scan and post the results.
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#7 slabotron

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Posted 28 May 2010 - 08:49 AM

Here is the Kaspersky scan log:

--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0: scan report
Friday, May 28, 2010
Operating system: Microsoft (build 7600)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Friday, May 28, 2010 02:32:13
Records in database: 4191443
--------------------------------------------------------------------------------

Scan settings:
scan using the following database: extended
Scan archives: yes
Scan e-mail databases: yes

Scan area - My Computer:
C:\
D:\
E:\
G:\

Scan statistics:
Objects scanned: 180816
Threats found: 6
Infected objects found: 80
Suspicious objects found: 0
Scan duration: 06:19:28


File name / Threat / Threats count
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\09240000\4BAC6443.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\094C0000\4BCCDBFD.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\096C0000\4BEDE132.VBN Infected: Trojan.Win32.Stuh.anfx 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\096C0001\4BEDE18B.VBN Infected: Trojan.Win32.Stuh.anfx 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\096C0002\4BEDE1BD.VBN Infected: Trojan.Win32.Stuh.anfx 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\096C0003\4BEDE1F1.VBN Infected: Trojan.Win32.Stuh.anfx 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\096C0004\4BEDE232.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\096C0005\4BEDE264.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\096C0006\4BEDE295.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\0A000004\4BF8C083.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\0A000005\4BF8C0F5.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\0A000006\4BF8C15C.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\0A000007\4BF8C1D8.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\0A000008\4BF8C242.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\0A000009\4BF8C2C6.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\0A940002\4BB4483E.VBN Infected: Exploit.JS.Pdfka.asd 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\0A940003\4BB44919.VBN Infected: Trojan.Win32.Tdss.avsj 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\0A940004\4BB449F9.VBN Infected: Trojan.Win32.Tdss.avsj 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\0A940005\4BB44ADB.VBN Infected: Trojan.Win32.Tdss.avsj 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\0B080000\4B88691B.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\0B0C0000\4B8C83B2.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\0B380000\4BBEC0CA.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\0B440000.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\0C780000\4FFC24F9.VBN Infected: Packed.Win32.Krap.as 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\0F540000\4FDC2764.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\0F800000\4F898DFB.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\0FA00001\4FAC7FAF.VBN Infected: Trojan-Downloader.Java.Agent.ab 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\0FCC0000\4FCC7912.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\0FCC0001\4FCC79C0.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\0FCC0002\4FCC7A94.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\0FCC0003\4FCC7AED.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\0FCC0004\4FCC7B27.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\0FCC0005\4FCC7B5F.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\0FDC0000.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\0FDC0001.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\0FDC0003.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\0FDC0004.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\0FDC0005.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\0FDC0006.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine\0FDC0007.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\09240000\4BAC6443.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\094C0000\4BCCDBFD.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\096C0000\4BEDE132.VBN Infected: Trojan.Win32.Stuh.anfx 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\096C0001\4BEDE18B.VBN Infected: Trojan.Win32.Stuh.anfx 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\096C0002\4BEDE1BD.VBN Infected: Trojan.Win32.Stuh.anfx 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\096C0003\4BEDE1F1.VBN Infected: Trojan.Win32.Stuh.anfx 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\096C0004\4BEDE232.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\096C0005\4BEDE264.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\096C0006\4BEDE295.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\0A000004\4BF8C083.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\0A000005\4BF8C0F5.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\0A000006\4BF8C15C.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\0A000007\4BF8C1D8.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\0A000008\4BF8C242.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\0A000009\4BF8C2C6.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\0A940002\4BB4483E.VBN Infected: Exploit.JS.Pdfka.asd 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\0A940003\4BB44919.VBN Infected: Trojan.Win32.Tdss.avsj 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\0A940004\4BB449F9.VBN Infected: Trojan.Win32.Tdss.avsj 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\0A940005\4BB44ADB.VBN Infected: Trojan.Win32.Tdss.avsj 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\0B080000\4B88691B.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\0B0C0000\4B8C83B2.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\0B380000\4BBEC0CA.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\0B440000.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\0C780000\4FFC24F9.VBN Infected: Packed.Win32.Krap.as 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\0F540000\4FDC2764.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\0F800000\4F898DFB.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\0FA00001\4FAC7FAF.VBN Infected: Trojan-Downloader.Java.Agent.ab 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\0FCC0000\4FCC7912.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\0FCC0001\4FCC79C0.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\0FCC0002\4FCC7A94.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\0FCC0003\4FCC7AED.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\0FCC0004\4FCC7B27.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\0FCC0005\4FCC7B5F.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\0FDC0000.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\0FDC0001.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\0FDC0003.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\0FDC0004.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\0FDC0005.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\0FDC0006.VBN Infected: Trojan.Win32.Vilsel.trp 1
C:\Users\All Users\Symantec\Symantec Endpoint Protection\Quarantine\0FDC0007.VBN Infected: Trojan.Win32.Vilsel.trp 1

Selected area has been scanned.

#8 quietman7

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Posted 28 May 2010 - 09:08 AM

Your log shows, the scan only detected items which were moved into quarantine.

When an anti-virus or security program quarantines a file by renaming and moving it into a virus vault (chest) or a dedicated quarantine folder, that file is essentially disabled and prevented from causing any harm to your system. The quarantined file is safely held there and no longer a threat until you take action to delete it. One reason for doing this is to prevent deletion of a crucial file that may have been flagged as a "false positive" especially if the scanner uses heuristic analysis technology. Heuristics is the ability of a scanning program to detect possible new variants of malware before the vendor can get samples and update the program's definitions for detection. Heuristics uses non-specific detection methods to find new or unknown malware which allows the anti-virus to detect and stop if before doing any harm to your system. The disadvantage to using heuristics is that it is not as reliable as signature-based detection (blacklisting) and can potentially increase the chances that a non-malicious program is flagged as suspicious or infected. If that is the case, then you can restore the file and add it to the exclusion or ignore list. Doing this also allows you to view and investigate the files while keeping them from harming your computer. Quarantine is just an added safety measure. When the quarantined file is known to be malicious, you can delete it at any time usually by launching the program which removed it, going to the Quarantine tab, and choosing the option to delete.

How is your computer running now? Are there any more reports/alerts, signs of infection or issues with your browser?
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#9 slabotron

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Posted 28 May 2010 - 09:56 AM

Everything seems to be fine except that I'm still getting that same message with Google Chrome, like I'm not connected to the internet. Same thing with Internet Explorer. Only Firefox seems to work. I appreciate all of your help so far

#10 hms056

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Posted 28 May 2010 - 01:23 PM

Hey for the most part I am computer illiterate...but my laptop has this same exact problem. Can anyone guide me step by step through the necessary procedures?

Thanks in advance

Oh and I'm running a Sony VAIO laptop with Windows Vista.

Edit* I was able to open the task manager after a restart. I do not see any processes that mirror the ones slabotron killed. A suspicious process is titled qsjwsygtssd.exe and description is the same. It was created and modified today so I am going to guess this a one of the sources of this problem.

Edit** I killed the qsjwsygtssd.exe process and all of the security alert boxes closed. Any help would be appreciated as to a next step

Edited by hms056, 28 May 2010 - 01:54 PM.


#11 quietman7

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Posted 28 May 2010 - 03:29 PM

Welcome to BC hms056

If you have an issue or problem you would like to discuss, please start your own topic. Doing that will help to avoid the confusion that often occurs when trying to help two or more members at the same time in the same thread. Even if your problem is similar to the original poster's problem, the solution could be different based on the kind of hardware, software, system requirements, etc. you are using and the presence of other malware. Further, posting for assistance in someone else's topic is not considered proper forum etiquette.

Thanks for your cooperation.
The BC Staff

slabotron, is the message Application cannot be executed or another one?
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#12 hms056

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Posted 28 May 2010 - 06:03 PM

Sorry about that, some forums discourage posting duplicate topics but it would make sense to make my own topic here.

#13 slabotron

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Posted 29 May 2010 - 08:18 AM

When I try to use Chrome I get this message:

"The webpage at http://www.[website].com/ might be temporarily down or it may have moved permanently to a new web address."

When I use internet explorer it says: " Internet Explorer cannot display the webpage"

It's just like I'm not connected to the internet. Firefox works but I definitely prefer Chrome

#14 quietman7

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Posted 29 May 2010 - 02:24 PM

I recommend further investigation. Many of the tools we use in this forum are not capable of detecting all malware variants so more advanced tools are needed to investigate. Before that can be done you will need you to create and post a DDS/HijackThis log.

Please read the pinned topic titled "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help". If you cannot complete a step, then skip it and continue with the next. In Step 7 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the Malware Response Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the Malware Response Team.

Please be patient. It may take a while to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

Note: If you still cannot run DDS, please post back here and we can try an alternative tool.
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#15 Orange Blossom

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Posted 29 May 2010 - 07:51 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/320220/spyware-or-viruses-block-chrome-and-internet-explorer/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
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