It started last night when my Norton 360 kept telling me that it kept blocking Backdoor.Tidserv!inf. I did a scan to find that my system WILL NOT remove the virus and that i manually have to remove it. I tried several of the removal tatics that I found online from other people who had this problem (even some that were on here) and I'm just at a complete loss of what to do.
Norton says: Infected file: c:\qoodbox\quarantine\c\windows\system32\drivers\tcpip.sys.vir, Manual removal required.
On the removal page I got this description of what to do (below) Unfortunately I didn't have a Windows XP CD-ROM when I got my laptop years ago so I can't use the solution that they are asking me to use. PLEASE if there is any way to help me with my problem respond to this post.
Discovered: November 11, 2008
Updated: November 11, 2008 9:30:03 PM
Infection Length: 617,427 bytes
Systems Affected: Windows 2000, Windows 95, Windows 98, Windows Me, Windows NT, Windows Server 2003, Windows Vista, Windows XP
The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.
1. Restore system files using Windows Recovery Console.
2. Disable System Restore (Windows Me/XP).
3. Update the virus definitions.
4. Run a full system scan.
For specific details on each of these steps, read the following instructions.
1. Restore system files using Windows Recovery Console.
Since this threat modifies or replaces system files, it is necessary to recover the affected files using the Windows Recovery Console. To do this it is necessary to restart the computer and run the Windows Recovery Console. For full details on how to do this please read the Microsoft Knowledge Base article, How to install and use the Recovery Console in Windows XP.
1. Insert the Windows XP CD-ROM into the CD-ROM drive.
2. Restart the computer from the CD-ROM drive.
3. Press R to start the Recovery Console when the "Welcome to Setup" screen appears.
4. Select the installation that you want to access from the Recovery Console.
5. Enter the administrator password and press Enter.
6. Type the following commands and press Enter after each command:
* cd %System% [DLL FILES]
* cd %System%\dllcache [DLL FILES]
* cd %System%\drivers [SYS FILES]
* expand [CD/DVD DRIVE]:\i386\[DETECTED FILE NAME].[dl or sy]_
7. Repeat the above step for each SYS or DLL file affected.
8. Type exit.
9. Press Enter. The computer will now restart automatically
2. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.
Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.
Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.
For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:
* How to disable or enable Windows Me System Restore
* How to turn off or turn on Windows XP System Restore
Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.
For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article: Antivirus Tools Cannot Clean Infected Files in the _Restore Folder (Article ID: Q263455).
3. To update the virus definitions: Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
* Running LiveUpdate, which is the easiest way to obtain virus definitions. If you use Norton AntiVirus 2006, Symantec AntiVirus Corporate Edition 10.0, or newer products, LiveUpdate definitions are updated daily. These products include newer technology.
If you use Norton AntiVirus 2005, Symantec AntiVirus Corporate Edition 9.0, or earlier products, LiveUpdate definitions are updated weekly. The exception is major outbreaks, when definitions are updated more often.
* Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them. The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions. For detailed instructions read the document: How to update virus definition files using the Intelligent Updater.
4. To run a full system scan
1. Start your Symantec antivirus program and make sure that it is configured to scan all the files. For Norton AntiVirus consumer products: Read the document: How to configure Norton AntiVirus to scan all files. For Symantec AntiVirus Enterprise products: Read the document: How to verify that a Symantec Corporate antivirus product is set to scan all files.
2. Run a full system scan.
3. If any files are detected do one of the following actions:
* If the file %UserProfile%\Local Settings\Temp\[RANDOM FILE NAME].tmp is detected, delete this file.
* If the file %System%\advapi32.dll is detected, proceed to step 4 after the virus scan has completed.
* For all other files, follow the instructions displayed by your antivirus program.
Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.
After the files are deleted, restart the computer in Normal mode.
Writeup By: Andrea Lelli
EDIT: Moved from XP to more appropriate Am I Infected forum ~ Hamluis.
Edited by hamluis, 23 May 2010 - 04:23 PM.