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some kind of rootkit redirect virus


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14 replies to this topic

#1 leah2917

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Posted 22 May 2010 - 10:38 PM

Hello!
A little while back I think I had the virus related to antivirus soft. It wouldn't let me run anything, but I was able to go back to a restore point from a couple days earlier. Then I could run Avira and Spybot and get rid of some stuff. But now I have a virus that redirects me to different websites when I click on links from google searches.
Can you help me?
Hopefully I'm attaching the right stuff smile.gif
Thank you!
Leah

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#2 m0le

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Posted 25 May 2010 - 07:17 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks thumbup2.gif
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#3 leah2917

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Posted 25 May 2010 - 09:58 PM

Hi mOle!
Thank you for helping me! I'm here and I will be watching for your first set of instructions.

Before I did those scans, I had tried to clean up my computer a little by uninstalling things that weren't being used. I hope that doesn't mess you up. I haven't done any of that, though, after running those scans.

Thanks!

Leah

#4 m0le

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Posted 26 May 2010 - 03:27 PM

Please download and run Combofix. You have a rootkit.

Please download ComboFix from one of these locations:* IMPORTANT !!! Save ComboFix.exe to your Desktop making sure you rename it comfix.exe
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Comfix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
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#5 leah2917

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Posted 26 May 2010 - 04:22 PM

mOle, I ran Combofix and here's the log. Thank you! Leah

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#6 m0le

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Posted 26 May 2010 - 04:25 PM

Please rerun Gmer smile.gif
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#7 leah2917

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Posted 26 May 2010 - 04:45 PM

Here 'tis. smile.gif

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#8 m0le

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Posted 26 May 2010 - 05:21 PM

No rootkit but Combofix didn't remove it something you used before did.

Please run MBAM and then ESET to clear up and check for remnants

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.


Then

I'd like us to scan your machine with ESET OnlineScan
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Leave the top box checked and then check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  12. Push the button.
  13. Push
NOTE: If no malware is found then no log will be produced. Let me know if this is the case.
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#9 leah2917

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Posted 27 May 2010 - 06:25 AM


Good morning! Here are the results from ESET and MBAM.


Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4147

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

5/26/2010 9:21:44 PM
mbam-log-2010-05-26 (21-21-44).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 236302
Time elapsed: 47 minute(s), 27 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Adware_ProNE (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

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#10 m0le

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Posted 27 May 2010 - 04:57 PM

A trace of malware but nothing else. Let's clean up the PC

Please download ATF Cleaner by Atribune.
    Double-click ATF-Cleaner.exe to run the program.
    Under Main "Select Files to Delete" choose: Select All.
    Click the Empty Selected button.
If you use Firefox browser
    Click Firefox at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser
    Click Opera at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

If you are using Firefox and this has caused page loading problems then please clear your private data. To do this go
to the Tools menu, select Clear Private Data, and then check Cache. Click Clear Private Data Now.

This could also be Clear Recent History or similar

Then close Firefox and then reopen it.


Then

To Clear the Java Runtime Environment (JRE) cache, do this:
  • Click Start > Settings > Control Panel.
  • Double-click the Java icon.
    -The Java Control Panel appears.
  • Click "Settings" under Temporary Internet Files.
    -The Temporary Files Settings dialog box appears.
  • Click "Delete Files".
    -The Delete Temporary Files dialog box appears.
    -There are three options on this window to clear the cache.
    • Delete Files
    • Applications and applets
    • Trace and log files
  • Click "OK" on Delete Temporary Files window.
    -Note: This deletes all the Downloaded Applications and Applets from the cache.
  • Click "OK" on Temporary Files Settings window.
  • Close the Java Control Panel.
You can also view these instructions along with screenshots here


Finally,


Please Download Flash Cookie Killer by Bobbie Flekman and save it to your Desktop

==========

excl.gif Warning excl.gif

Steps (1-3) will delete all existing highscores and game settings for flash games. Steps (4-8) might prevent the ability to save highscores in some games all together.

==========
  1. Double click from your desktop

  2. Check "Everything but Adobe Site Settings"

  3. Mouse click "Make it so!"


  4. Now go to the Adobe Flash Player Settings Manager

  5. In the "Website Storage Settings" choose the "Delete All Sites" tab then "Confirm"


  6. Next in the "Global Storage Settings" uncheck "Allow third-party Flash content to store on your computer"


  7. Finally in the "Global Privacy Settings" choose "Always Deny" then "Confirm"


  8. You have now successfully deleted cookies stored and changed the Flash Players default settings to prevent access in the future.


Let me know when you've done that and then we can go to the final instructions smile.gif
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#11 leah2917

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Posted 27 May 2010 - 07:24 PM

m0le, I did everything in the instructions except the part about Java. Under my Control Panel, I didn't find a Java icon?? I sure do appreciate all your help. smile.gif

#12 m0le

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Posted 27 May 2010 - 07:30 PM

You're welcome.

If you don't see it, go to Other options in the left panel or change to Classic View


Let's complete the fix with this...

You're clean. Good stuff! thumbup2.gif

Let's do some clearing up

Uninstall ComboFix

Remove Combofix now that we're done with it.
  • Please press the Windows Key and R on your keyboard. This will bring up the Run... command.
    (For Vista/Windows 7 please click Start -> All Programs -> Accessories -> Run)
  • Now type in Combofix /Uninstall in the runbox and click OK. (Notice the space between "Combofix" and "/")
  • Please follow the prompts to uninstall Combofix.
  • You will then receive a message saying Combofix was uninstalled successfully once it's done uninstalling itself.
This will uninstall Combofix and anything associated with it.


Download and Run OTC

We will now remove the tools we used during this fix using OTC.
  • Download OTC by OldTimer and save it to your desktop.
  • Double click icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big button.
  • You will get a prompt saying "Being Cleanup Process". Please select Yes.
  • Restart your computer when prompted.
------------------------------------------------------------------------------------------------------------------------

Here's some advice on how you can keep your PC clean


Update your AntiVirus Software

It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out. If you use a commercial antivirus program you must make sure you keep renewing your subscription. Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.


Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.


Install an AntiSpyware Program

A highly recommended AntiSpyware program is SuperAntiSpyware. You can download the free Home Version. or the Pro version for a 15 day trial period.

Installing this or another recommended program will provide spyware & hijacker protection on your computer alongside your virus protection. You should scan your computer with an AntiSpyware program on a regular basis just as you would an antivirus software.


Finally, here's a treasure trove of antivirus, antimalware and antispyware resources


That's it leah2917, happy surfing!

Cheers.

m0le
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#13 leah2917

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Posted 27 May 2010 - 09:42 PM

Thanks so much! You're awesome. And this website is awesome.

#14 m0le

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Posted 28 May 2010 - 04:32 PM

Thanks, leah, you're awesome too. cool.gif
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#15 m0le

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Posted 02 June 2010 - 02:46 PM

Since this issue appears to be resolved ... this topic has been closed. Glad we could help. smile.gif

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
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