Last September I purchased a new Dell PC . At the time I had (and still have) a Toshiba laptop.
I have been o the internet at home since 1997 and my first proper job in 1974 was as a
computer operator on a giant ICL mainframe.I have driven computers all my lfe but am not a
techie. I have had nothing but dispair since I purchased the Dell. On day two when I was
loading the software I purchased from Dell I had a vista error message. I rang Dell and they
told me my system was corrupt and it would need reinstalling. I said fine and then they told me
I had to pay £100+ for them to come and do it!!!
I had paid for 4 years breakdown insurance but they told me this only covered hardware! So they
came and reinstalled of note was the fact that the ati radeon driver was not on the Dell
supplied disc (I don't know if this is where my vunrelability has come from?). So the
technician downloaded it. The machine was supplied with vista, wireless card and wireless
keyboard and mouse (no ps2). Over the next few months I kept losing connectivity or getting
multiple networks and unidentified networks. When I looked at seevices, remote call was always
running spoll was as was remote registry. I was signed in as admin on the machine but was being
denied access o many items. For example widows diagnostic service would not start. When I'd
access the service it was stopped and all greyed out, which was the same with all the remote
I contacted dell and they asked me for £100+ for software support, hey ho so I went for it and
they were pretty stroppy with me by the time I finished contacting them. They were telling me
there was nothing wrong with my machine, but I was losing connectivity regularly, I had no
control over what was running on my machine and some of my software was getting corrupted .
One of my programs ia a database for recording racing pigeon details, pedigrees and velocities,
I had files that were alien and a Borland error. I contacted the vendor who has sold over
30,000 copies and he didn't have a clue he posted the error on Borland forums and no one there
had ever seen the error!
On my machine I had a massstorage device appear and all my drives according to device manger
became portable devices. And I had terredo tunneling devices and Async adapters and ATapi
adapters (though I'm not sure that the atapi were always there). I went on to control
panel/uninstall and saw the modem device was being used 'regularly'but I never use the modem or
Let me clarify the use on this machine. It is for home use only no other purpose and it is
(should not) be shared or accessed by anyone (or my laptop) and nothing should be shared.
However my machine shows all the hallmarks of being shared (hijacked!).
In December last year Dell (after asking me for more money ) told me I was entitled to a free
upgrade to windows 7 and that would solve all my problems (they had lost the image on my
machine, whatever that meant?). So I did and the one thing it did do was show me that I had a
VPN on my machine, when I converted and looked at Network & Security centre, I had my two
normal adapters aPLUS a VPN, I immediatley disabled it.
I spent January/February contacting Dell and they at one stage accused me of meddling with the
machine , well firstly I hadn't but secondly it is my machine!!
Then Mcafee played up (not for the first time since September). I had the green tick but could
not configure it, the chat reps kept telling me if I had the green tick it was OK BUT I could
not configure it, everything was greyed out!! So eventually for 3 weeks Mcafee accessed my
machine remotley every day and none could sort it. Eventually I got escalated to the top
technician (I was told) and he ran combofix which identified a root kit. He cleared it (I
think) but then told me my system was corrupt and I should get back to the manufacturer.
I posted on Bleeping computers after this asking for help and at the same time had my Toshiba
in wat PC World because of similar problems. PC World advised a complete wiping of the disc and
reinstall. I then decided to do the same with the Dell and withdrew my request on Bleeping.
I contacted Dell and asked that they wipe my hard disc and reinstall and take my wireless card
and yes I would pay them to do it but they must wipe my disc! So they came and they took my
wireless card out and they DIDN't wipe the disc!! I got back to them and at this stage my dvd
drive had stopped operating (no error messages) just not reading.So they took the Dell in and
returned it two weeks later but they had not wiped they had changed the disc drive (which I was
not expecting). We had a big bust up where the supervisor told me there was nothing wrong with
my machine!! I DID A REINSTALL MYSELF BUT STILL HAD PROBLEMS
Where to go??? I found a local computer man in the telephone directory he came around he has
good experience and was very genuine. He took my machine away to reinstall 'properly' as he put
it. He brought it back and told me it was a super machine and I might have had something on it
but now it was OK and that i had become a computer hypochondriac. He connected it and straight
away I felt it was still not right, it connected in to Network (2) why 2? For me it meant I had
two networks on but I had to go with it. But here we go again there was a teredo tunnel adapter
and the old remote services were running, even though since December I had prohibited remote
access on the machine. I tried to install my printer but of course my disc was for vista so I
would need to go mto HP website but then when I took the disc out windows started installing my
printer drivers. I was told this was because 7 is so intuitive, maybe. But it didn't feel
right. I had then tried to install my printer wirelessly on my Toshiba laptop and it wouldn't
install it told me that i could not have my printer and computeron different networks!
Then last week (week before?)I lost my lan adapter from my Dell, so i restored back about a
week to a good point, and to my surprise wjhen I looked at devices and printers I once again
had a mass storage device but more surprisingly i had another device a 'wireless optical
desktop'. I have no idea what one is. So in panic I undd the restore and the driver for the
optical desktop downloade but quickly 'masked' itself as a USB driver.
I have not touched the machine since because I opened a topic to help cure my Toshiba laptop
which is ongoing.
I was advised today Ineede to open a new topic for help with the dell, so that's what I'm doing
now. I'll post th link to that topic below in the hope it will help because I believe they are
one and the same. Extreme boy has been helping me with my Toshiba and I'd like again to thank
him for his help and patiensce becasue as you can see from this post I ramble but I don't want
to leave out any detail that mey be important. And this has been a total blight on my life this
past 7 moths , because evryone has been telling me there's nothing wrong with my machines.http://www.bleepingcomputer.com/forums/t/315475/please-check-my-log-files/