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I Think I Have a Virus/Trojan/Keylogger (WOW Suspended)


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#1 jaybeebrad

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Posted 22 May 2010 - 01:02 PM

This morning I woke up to two emails from Blizzard Entertainment, the company that manages my World of Warcraft account.

The first was verification of a password reset request along with a link to do the reset. I didn't request this.

The second was an email saying my account was suspended for 24 hours because a keylogger was detected on my computer. Just for good measure, here is the email:

"An investigation of the World of Warcraft account (NAME OMITTED) has produced evidence that the computer(s) used to play the account are infected by a virus, Trojan or keylogger.

To protect your privacy and security, we have temporarily disabled the account for a 24 hour period. During this time, we highly recommend that you follow the below steps to protect yourself and the account from unauthorized third party access.

- Use up-to-date firewall, antivirus, and anti-spyware software to scan your system regularly for viruses, Trojans, and key-loggers.
- Keep your operating system and other software up-to-date and be careful when downloading new software.
- Be wary of "spoof" and scam websites and e-mails that pose as Blizzard Entertainment and request account or personal information. As a reminder, Blizzard Entertainment representatives will *never* ask you for your password.
- Keep your login information confidential. Account access can only be shared with one minor of whom you are the parent or guardian. Sharing access with anyone else is a violation of the game's Terms of Use. You are also responsible for every use of an account on which you are listed as the registered player, whether the use was authorized or not.
- Use separate, unique passwords for your email, World of Warcraft, and any other online accounts.
- Change your passwords regularly and keep World of Warcraft account information updated using the Account Management page at [url="http://www.worldofwarcraft.com/account/.""]http://www.worldofwarcraft.com/account/."[/url]



I am running Windows Vista Home Premium SP2. I regularly run Ad-Aware, Spybot S&D and MalwareBytes' Anti-Malware. I also frequently run the UniBlue software suite - RegistryBooster, SpeedUpMyPC and DriverScanner.

In response to this email I have also downloaded AVG 9.0 and ProcessScanner.

I don't want to post a ton of logs in this initial posting, but here is a link to the list that ProcessLibrary.com came up with when scanning my system:

http://www.processlibrary.com/processscan/results/169991904602464150#section

These are the actions I have taken thus far:

* I ran MaywareBytes, update version 4/29/2010. I ran a "Full Scan". It found two errors which it fixed upon reboot. They were:

Memory Modules Infected:
C:\Program Files\Mozilla Firefox\extensions\{81f722ae-d9fe-8fe6-02b7-5cbfd2625599}\components\-IBO-YPDaP7-8op.dll (Adware.BHO) -> Delete on
reboot.

Files Infected:
C:\Program Files\Mozilla Firefox\extensions\{81f722ae-d9fe-8fe6-02b7-5cbfd2625599}\components\-IBO-YPDaP7-8op.dll (Adware.BHO) -> Delete on reboot.

EDIT:

After reboot AVG started running a Firewall program which detected that something called "ESP" was running in folder programfiles/esp full/esp+.exe - it couldn't shut it down so I deleted it and the the entire folder as well. It identified this as a "logger" which I assume means keylogger!

I then ran Spybot S&D and it said no further threats were found.

Can anyone tell me if they think this may have been the culprit? And if not, what other steps should I take at this point? Thank you SO much.

Edited by jaybeebrad, 22 May 2010 - 04:50 PM.


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#2 jaybeebrad

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Posted 22 May 2010 - 05:09 PM

I just read through all the rules posts and I may be stupid but I didn't see any official rules about bumping a thread, and since mine has moved to the second page without any responses and I've added important new information I'm posting this to bump it. I won't do it a second time, and I apologize if it's forbidden. :thumbsup:

#3 Budapest

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Posted 27 May 2010 - 05:16 PM

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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