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Specified module not found...


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#1 Carishnicka

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Posted 22 May 2010 - 11:51 AM

I just got this laptop at the end of February and it's worked fine up until the end of April. Avast popped up one night and said it had found a suspicious file and it had been deleted, so I didn't think anything of it because if it's an important file it will ask what should be done with it. But upon rebooting later on in the day, a pop-up box has now started to appear every time I start up. It say: There was a problem starting up: Users/crm\AppData\Local\unaqopep.dll The Specified module cannot be found. I had no prior problems up until this point. I've tried system restoring to before this happened but it did not work. I have Avast set to scan once a day and that was the only problem it had in the three months I've had the computer, but now I'm getting one infected file each time it scans and it's saying it's in the avast program? Not sure if that's related or if the AppData thing is virus relevant, but any ideas and/or help would be appreciated. c:

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#2 Orange Blossom

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Posted 22 May 2010 - 07:58 PM

Hello,

Such message are common when malware has been removed. To resolve this, download Autoruns, search for the related entry and then delete it.
  • Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)
  • Open the folder and double-click on autoruns.exe to launch it.
  • Please be patient as it scans and populates the entries.
  • When done scanning, it will say Ready at the bottom.
  • Scroll through the list and look for a startup entry related to the file(s) in the error message.
  • Right-click on the entry and choose delete.
  • Reboot your computer and see if the startup error returns.
Orange Blossom :thumbsup:
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#3 Carishnicka

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Posted 22 May 2010 - 08:29 PM

Thank you, Orange Blossom! Everythings running smoothly!

#4 Orange Blossom

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Posted 23 May 2010 - 03:22 PM

Great! Thank you for letting us know.

~ OB
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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