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keyboard and mouse freeze at login screen


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3 replies to this topic

#1 bhauser928

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Posted 22 May 2010 - 08:10 AM

Hello....brand new to this, so sorry if this is posted incorrectly. Problem: tried to download harddrive cloning program to fix my laptop that was indicating an eminent hd failure. Got infected with Antivirus Soft. Realized it immediately. Downloaded PC Tools Internet Security and paid for it, according to instructions I found online with another computer. Those instructions said run scan before rebooting computer, but the program said the computer needed to be restarted to work. Against my better judgement, I restarted the computer. When windows login screen came up, both the keyboard and mouse froze before I could enter my password. Would not move or allow any data entry....just hung up. Searched for possible ways to fix this and everything indicated to boot into safe mode, which I did and fortunately both keyboard and mouse work in safe mode. Ran system scan with pc tools and it found some of the antivirus soft problems along with whatever else it found. Further researched these problems and came across malwarebytes anti-malware and downloaded it. Ran that a few times and it found some of the same stuff. Came across this website and youtube solutions describing the combofix, so I ran that too. The computer still works in safe mode, but keyboard and mouse still lock when I try to logon normally. Also, last time I tried google searches in safe mode, I experienced the redirect problems others describe. Any help fixing this problem would be greatly appreciated. Also, if anyone knows who made this GD virus, I would be happy to break their fingers off so they can never create anything like this again. Thanks in advance for any help.
Computer is HP media center n7470, xp media center edition sp2 i believe, AMD 4200 dual core, 4gb ram, radeon 3870 video, etc.

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#2 Orange Blossom

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Posted 22 May 2010 - 07:56 PM

Hello,

Please read this topic: http://www.bleepingcomputer.com/forums/t/273628/combofix-usage-questions-help-look-here/ which which discusses the use of ComboFix.

Please follow the instructions in ==>This Guide<== starting at step 6. Since you cannot boot into Normal Mode, please use Safe Mode to create the logs.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Since you have run ComboFix, please include the ComboFix log in the new topic. Please be sure to include a description of your computer issues and what you have done to try resolve them in your new topic.

If you cannot produce any of the other logs, then please create the new topic anyway, include the information that you were unable to produce the other logs and why and include the ComboFix log along with a description of your computer issues.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 bhauser928

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Posted 23 May 2010 - 12:37 PM

Thank you for the reply....following your instructions now.

#4 Orange Blossom

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Posted 24 May 2010 - 05:13 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/318780/antivirus-soft-infection-keyboard-and-mouse-lock-up-at-normal-login-screen/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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