Posted 22 May 2010 - 08:10 AM
Hello....brand new to this, so sorry if this is posted incorrectly. Problem: tried to download harddrive cloning program to fix my laptop that was indicating an eminent hd failure. Got infected with Antivirus Soft. Realized it immediately. Downloaded PC Tools Internet Security and paid for it, according to instructions I found online with another computer. Those instructions said run scan before rebooting computer, but the program said the computer needed to be restarted to work. Against my better judgement, I restarted the computer. When windows login screen came up, both the keyboard and mouse froze before I could enter my password. Would not move or allow any data entry....just hung up. Searched for possible ways to fix this and everything indicated to boot into safe mode, which I did and fortunately both keyboard and mouse work in safe mode. Ran system scan with pc tools and it found some of the antivirus soft problems along with whatever else it found. Further researched these problems and came across malwarebytes anti-malware and downloaded it. Ran that a few times and it found some of the same stuff. Came across this website and youtube solutions describing the combofix, so I ran that too. The computer still works in safe mode, but keyboard and mouse still lock when I try to logon normally. Also, last time I tried google searches in safe mode, I experienced the redirect problems others describe. Any help fixing this problem would be greatly appreciated. Also, if anyone knows who made this GD virus, I would be happy to break their fingers off so they can never create anything like this again. Thanks in advance for any help.
Computer is HP media center n7470, xp media center edition sp2 i believe, AMD 4200 dual core, 4gb ram, radeon 3870 video, etc.