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help and support not opening


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#1 almagg

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Posted 21 May 2010 - 07:22 PM

WinXP Home SP3

when i click on Help and Support i just get a flicker of the hourglass then nothing
the helpctr.exe file is in the pchealth/system/binaries folder as i believe it should be.
i ran FixWinXPHelp.exe from http://www.dougknox.com/index.html
and it says the registry entries are correct. i did see the helpctr.exe entry in the registry.
i ran HouseCall and no problems
ran MalwareByte's and no problems
i even rebooted
this is a newdrive put in abut two weeks ago and this is the first time i opened Help and Support

from what i've read some cleanup programs remove items they shouldn't.
i use CCleaner and recently CleanUp.
i have never had any problem with CCleaner and maybe CleanUP removed something.
when i go into the binaries and try to open the helpctr.exe file it does not open.
just a flicker of the hourglass and that is it.

the individual .chm help files in the Windows\Help directory open up
whatever it is that pulls them all together is messed up.

thanks for any help

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#2 noknojon

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Posted 21 May 2010 - 11:44 PM

Hi -

I looked at Kellys Korner and found a few entrys listed alphabetically under "H" for Help Site on their general site but they were a bit vague -
You can Google Kellys Korner and see if any of the helps there are what you want -

Thanks -
EDIT - With this info someone may follow it up for you -

Edited by noknojon, 21 May 2010 - 11:45 PM.


#3 almagg

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Posted 22 May 2010 - 03:36 AM

hey noknojon,

that is a great site.
i tried the simple fixes like fixing the registry entries - mine did not have the '1' and '2'
plus some of the other simpler attempts.

so the next thing is to try and rebuild it per their instructions.

thanks for the lead.

#4 Layback Bear

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Posted 22 May 2010 - 07:58 AM

Just a question. Did you use the registry cleaner in Ccleaner

#5 almagg

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Posted 22 May 2010 - 05:48 PM

as i recall yes.
do you know a fix?

#6 hamluis

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Posted 22 May 2010 - 06:27 PM

A repair install of XP or running the sfc /scannow command...would be the best way to attempt to replace any damaged or missing system files.

How to Perform a Windows XP Repair Install - http://www.michaelstevenstech.com/XPrepairinstall.htm

How To Use Sfc.exe To Repair System Files - http://www.bleepingcomputer.com/forums/t/43051/how-to-use-sfcexe-to-repair-system-files/

Louis

#7 almagg

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Posted 22 May 2010 - 06:51 PM

well, that is intense and may be a bit above my capabilities.
plus i have no cds.

i guess i will just let it go for now till i can have a qualified tech take care of it.

thanks.

#8 Layback Bear

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Posted 25 May 2010 - 08:01 PM

The reason I asked the question is I have been there and done that. I was running XP PRO-SP3. It took Mr. Wu form M/S and a lot of emails for over a month to repair the problem. If you can start with what hamluis has posted you just might solve your problem. IMHO that is why B/C doesn't recommend any type of registry cleaner/scanner or speed up for registries.
PS. When hamluis posts I wilco.

#9 joseibarra

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Posted 25 May 2010 - 09:37 PM

Give this a whirl - no XP media required.

Locate c:\windows\inf\pchealth.inf, right click and choose to Install.

You may be prompted to enter your XP installation CD as it looks for the
installation files. The files are on your XP installation CD or already
on your system from the original installation, you just need to tell the
installation where to look.

If you don't have an XP installation CD, change the Copy file from dialogue
(by clicking the Browse and Retry buttons) to point to the appropriate folder
for each requested file:

dataspec.xml (c:\windows\servicepackfiles\i386)
pchdt_w3.cab (c:\windows\pchealth\helpctr\binaries)
HCAppRes.dll (c:\windows\pchealth\helpctr\binaries)
atrace.dll (c:\windows\system32)

Reboot your system to be sure the installation is complete.

Test.

The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates.





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