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GMER scan


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2 replies to this topic

#1 G Kelts

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Posted 21 May 2010 - 03:58 PM

This is the first time I have used your website - it comes highly recommended to me.

I have tried to follow your Guide for Malware Removal but each time I get to the step of completing a GMER scan it stops before I can save it to file labeled ark.txt. I have run the scan 3 times - each time taking several hours to run the scan - but then it restarts the computer before I can save it.

I had run a malware program prior to trying your sight and it told me I had 2 Trojan Agents.
1. C:\WINDOWS\cpnprt2.cid
2. C:\WINDOWS/system32\cpnprt2.cid

I was reluctant to allow the first malware program to delete these files because they looked important to me. Someone suggested I contact you and you would be able to help me.
Thank you
Ginny

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#2 Orange Blossom

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Posted 21 May 2010 - 07:57 PM

Hello,

Don't worry about the GMER log for now. Please post the DDS logs as a reply. I will then merge them into your initial post and remove my reply so your topic doesn't get lost.

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#3 Orange Blossom

Orange Blossom

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Posted 02 June 2010 - 03:02 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please start a new topic.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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