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Trojan Generic 2 c_AFKI problem


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#1 HarveyT

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Posted 20 May 2010 - 11:15 PM

I have encountered a new Trojan: Trojan Generic2_c AFKI problem.
I am trying to download an update to Trend Micro's Housecall, but the update will not finish. I continue to get the error message that my internet connection has failed.
My internet connection is fine. I have uploaded the screen shot.
I have not tried to do the procedure in safemode. That is my next step.
Many thanks,
Harvey T.

EDIT: Moved from XP to more appropriate Am I Infected forum ~ Hamluis>

Attached Files


Edited by hamluis, 21 May 2010 - 02:10 AM.


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#2 quietman7

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Posted 21 May 2010 - 07:02 AM

Please download TFC (Temp File Cleaner) by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • TFC will clear out all temp folders for all user accounts (temp, IE temp, Java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
Note: It is normal for the computer to be slow to boot after running TFC cleaner the first time.

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 HarveyT

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Posted 21 May 2010 - 08:20 PM

Update: I have followed all of the instructions.
Note: Atleast one Trojan (listed on initial post) is sitting in the AVG Virus Vault.

Here is the MBAM Log:

Malwarebytes' Anti-Malware 1.39
Database version: 2421
Windows 5.1.2600 Service Pack 3

5/21/2010 7:02:50 Harvey T.
mbam-log-2010-05-21 (19-02-50).txt

Scan type: Quick Scan
Objects scanned: 111799
Time elapsed: 16 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 quietman7

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Posted 22 May 2010 - 06:31 AM

Atleast one Trojan (listed on initial post) is sitting in the AVG Virus Vault.

When an anti-virus or security program quarantines a file by renaming and moving it into a virus vault (chest) or a dedicated quarantine folder, that file is essentially disabled and prevented from causing any harm to your system. The quarantined file is safely held there and no longer a threat until you take action to delete it. One reason for doing this is to prevent deletion of a crucial file that may have been flagged as a "false positive" especially if the scanner uses heuristic analysis technology. Heuristics is the ability of a scanning program to detect possible new variants of malware before the vendor can get samples and update the program's definitions for detection. Heuristics uses non-specific detection methods to find new or unknown malware which allows the anti-virus to detect and stop if before doing any harm to your system. The disadvantage to using heuristics is that it is not as reliable as signature-based detection (blacklisting) and can potentially increase the chances that a non-malicious program is flagged as suspicious or infected. If that is the case, then you can restore the file and add it to the exclusion or ignore list. Doing this also allows you to view and investigate the files while keeping them from harming your computer. Quarantine is just an added safety measure. When the quarantined file is known to be malicious, you can delete it at any time usually by launching the program which removed it, going to the Quarantine tab, and choosing the option to delete.

Your Malwarebytes Anti-Malware log indicates you are using an older version (1.39) of MBAM with with an outdated database. Please download and install the most current version (v1.46) from here.
You may have to reboot after updating in order to overwrite any "in use" protection module files.

The database shows 2421. Last I checked it was 4129.

Update the database through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install. Then perform a new Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

Note: Mbam-rules.exe is not updated daily. Another way to get the most current database definitions if you're having problems updating through the program's interface or have already manually downloaded the latest definitions (mbam-rules.exe) shown on this page, is to do the following: Install MBAM on a clean computer, launch the program and update through MBAM's interface. Copy the definitions (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system. If you cannot see the folder, then you may have to Reconfigure Windows to show it.
  • XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware[/color]

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