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My Trend Micro Hijackthis! log


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9 replies to this topic

#1 doozylicious

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Posted 20 May 2010 - 09:22 PM

PLease help! my log is on the attachment!
the computer starts up and opens My documents but the desktop does not start up.
None of the programs seem to be working properly except HiJackthis. I can access the internet
but that is about it. I dont know what I should fix on my HiJackthis scan.

Attached Files


Edited by doozylicious, 20 May 2010 - 09:45 PM.


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#2 gringo_pr

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Posted 20 May 2010 - 10:14 PM

Hello

Please do The following.

It may be helpful for you to print out or take a copy of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_disable which will appear on your desktop.

Do not re-enable these drivers until otherwise instructed.

:run combofix:
    Please visit this webpage for download links, and instructions for running the tool:

    http://www.bleepingcomputer.com/combofix/how-to-use-combofix

    Please ensure you read this guide carefully

    Please continue as follows:
    • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    • Click Yes to allow ComboFix to continue scanning for malware.

    When the tool is finished, it will produce a report for you.

    Please include the report in your next post:

    C:\ComboFix.txt

"information and logs"
    In your next post I need the following
    1. Log From Combofix
    2. let me know of any problems you may have had
    3. How is the computer doing now?

Gringo


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#3 doozylicious

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Posted 20 May 2010 - 11:54 PM

I did not have any problems with combofix and now the computer seems to be working fine. I am not completely sure if it has been completely fixed yet.

Attached Files



#4 gringo_pr

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Posted 21 May 2010 - 12:11 AM

Greetings!!!

and now the computer seems to be working fine - that is good news!!

extra combofix report

I need to see one of the extra reports combofix makes
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box
CODE
C:\Qoobox\Add-Remove Programs.txt
  • click ok
  • copy and paste the report into this topic for me to review

: Malwarebytes' Anti-Malware :
    Please download Malwarebytes' Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


"information and logs"
    In your next post I need the following
    1. extra combofix report
    2. log from MBAM
    3. let me know of any problems you may have had
    4. How is the computer doing now?

Gringo



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#5 doozylicious

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Posted 21 May 2010 - 01:35 AM

µTorrent
32 Bit HP CIO Components Installer
7-Zip 4.60 beta
AAC Decoder
Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
Adobe After Effects CS4
Adobe After Effects CS4 Presets
Adobe After Effects CS4 Third Party Content
Adobe AIR
Adobe Anchor Service CS4
Adobe Bridge CS4
Adobe CMaps CS4
Adobe Color - Photoshop Specific CS4
Adobe Color EU Extra Settings CS4
Adobe Color JA Extra Settings CS4
Adobe Color NA Recommended Settings CS4
Adobe Color Video Profiles AE CS4
Adobe Color Video Profiles CS CS4
Adobe CS4 American English Speech Analysis Models
Adobe CSI CS4
Adobe Default Language CS4
Adobe Device Central CS4
Adobe Drive CS4
Adobe Dynamiclink Support
Adobe Encore CS4
Adobe Encore CS4 Codecs
Adobe ExtendScript Toolkit CS4
Adobe Extension Manager CS4
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Fonts All
Adobe Linguistics CS4
Adobe Media Encoder CS4
Adobe Media Encoder CS4 Additional Exporter
Adobe Media Encoder CS4 Dolby
Adobe Media Encoder CS4 Exporter
Adobe Media Encoder CS4 Importer
Adobe Media Player
Adobe MotionPicture Color Files CS4
Adobe OnLocation CS4
Adobe Output Module
Adobe PDF Library Files CS4
Adobe Photoshop CS4
Adobe Photoshop CS4 Support
Adobe Premiere Pro CS4
Adobe Premiere Pro CS4 Functional Content
Adobe Premiere Pro CS4 Third Party Content
Adobe Reader 8.1.2
Adobe Reader 8.1.2 Security Update 1 (KB403742)
Adobe Search for Help
Adobe Service Manager Extension
Adobe Setup
Adobe Shockwave Player 11
Adobe Type Support CS4
Adobe Update Manager CS4
Adobe WinSoft Linguistics Plugin
Adobe XMP Panels CS4
Adobe® Photoshop® Album Starter Edition 3.2
AdobeColorCommonSetCMYK
AdobeColorCommonSetRGB
AIO_Scan
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Ares Vista 3.0.9.5001
Audacity 1.3.6 (Unicode)
AutoUpdate
AviSynth 2.5
AVS Video Converter 6
AVS4YOU Software Navigator 1.2
BlackBerry Desktop Software 4.3
Bonjour
BufferChm
Cards_Calendar_OrderGift_DoMorePlugout
Cheat Engine 5.5
CinemaNow Media Manager
Connect
Copy
CustomerResearchQFolder
CyberLink DVD Suite Deluxe
DAEMON Tools Toolbar
Destination Component
DeviceDiscovery
DeviceManagementQFolder
DivX Codec
DivX Converter
DivX Player
DivX Plus DirectShow Filters
DivX Version Checker
DivX Web Player
DJ_AIO_ProductContext
DJ_AIO_Software
DJ_AIO_Software_min
DreamStation DXi2
Drivers Install For Linksys Easylink Advisor
Enhanced Multimedia Keyboard Solution
eSupportQFolder
Exteel
F4100
F4100_doccd
F4100_Help
Fast Track USB
Game Maker 7.0
Google Chrome
Google Earth
Google Toolbar for Internet Explorer
Google Update Helper
Google Updater
H.264 Decoder
Hamachi 1.0.2.5
Hewlett-Packard Active Check
Hewlett-Packard Asset Agent for Health Check
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Active Support Library
HP Customer Feedback
HP Customer Participation Program 9.0
HP Deskjet All-In-One Software 9.0
HP Imaging Device Functions 9.0
HP On-Screen Cap/Num/Scroll Lock Indicator
HP Photosmart Essential 2.5
HP Picasso Media Center Add-In
HP Product Assistant
HP Smart Web Printing
HP Solution Center 9.0
HP Update
HPPhotoSmartPhotobookWebPack1
HPProductAssistant
HPSSupply
ImageMixer 3 SE Ver.6 Transfer Utility
iTunes
Java™ SE Runtime Environment 6 Update 1
kuler
LabelPrint
LightScribe System Software
LightScribe Template Labeler
LimeWire 5.0.11
Linksys EasyLink Advisor 1.6 (0032)
Live 6.0.1
Lost Planet: Extreme Condition
Mabinogi
Magic ISO Maker v5.5 (build 0281)
MagicDisc 2.7.106
MarketResearch
Microsoft .NET Framework 3.5 SP1
Microsoft Application Error Reporting
Microsoft Choice Guard
Microsoft Corporation
Microsoft LifeCam
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Small Business Connectivity Components
Microsoft Office Word MUI (English) 2007
Microsoft Office XP Professional with FrontPage
Microsoft Silverlight
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Tools Express Edition
Microsoft SQL Server Native Client
Microsoft SQL Server Setup Support Files (English)
Microsoft SQL Server VSS Writer
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Works
MKV Splitter
MobileMe Control Panel
Mozilla Firefox (3.0.19)
MSN Toolbar
MSVCRT
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
muvee autoProducer 6.1
Native Instruments GuitarRig2 RTAS VSTi DXi
Native Instruments Service Center
NVIDIA Drivers
Pando Media Booster
PDF Settings CS4
Photoshop Camera Raw
Pixel Bender Toolkit
PlayNC Launcher
Power2Go
PowerDirector
PSSWCORE
Python 2.5
QuickTime
Realtek High Definition Audio Driver
Roxio Media Manager
Scan
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB976321)
Security Update for 2007 Microsoft Office System (KB978380)
Security Update for Microsoft Office Excel 2007 (KB978382)
Security Update for Microsoft Office PowerPoint 2007 (KB957789)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB969613)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Snapfish Picture Mover
Soft Data Fax Modem with SmartCP
SolutionCenter
SONAR 7 Producer Edition
Spy Sweeper
Star Wars Battlefront II
Status
Steam
Suite Shared Configuration CS4
SUPERAntiSpyware Free Edition
System Requirements Lab
Toolbox
TrayApp
Trend Micro AntiVirus
UnloadSupport
Update for 2007 Microsoft Office System (KB967642)
Update for 2007 Microsoft Office System (KB981715)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office InfoPath 2007 (KB976416)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 (KB974561)
Update for Microsoft Office Word 2007 Help (KB963665)
VC80CRTRedist - 8.0.50727.762
VeohTV BETA
Verizon FiOS Activation
VideoLAN VLC media player 0.8.6d
Videora iPod nano Converter 3.07
VideoToolkit01
Vz In Home Agent
WeatherBug Gadget
WebReg
Winamp
Winamp Remote
Winamp Toolbar for Internet Explorer
Windows Installer Clean Up
Windows Live Communications Platform
Windows Live Essentials
Windows Live Sign-in Assistant
Windows Live Upload Tool
WinRAR archiver
Yahoo! Messenger
Yahoo! Search Protection
Yahoo! Software Update
Yahoo! Toolbar

The only problem I see at the moment is the time it takes to start up, it takes a long time. Around ten minutes for everything to settle down before I can start opening any programs.

Attached Files



#6 gringo_pr

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Posted 21 May 2010 - 02:08 AM


Hello

:P2P Warning!:

IMPORTANT I notice there are signs of one or more P2P (Person to Person) File Sharing Programs on your computer.

µTorrent
LimeWire 5.0.11


Please note that as long as you are using any form of Peer-to-Peer networking and downloading files from non-documented sources, you can expect infestations of malware to occur
Once upon a time, P2P file sharing was fairly safe. That is no longer true. P2P programs form a direct conduit on to your computer, their security measures are easily circumvented and malware writers are increasingly exploiting them to spread their wares on to your computer. Further to that, if your P2P program is not configured correctly, your computer may be sharing more files than you realise. There have been cases where people's passwords, address books and other personal, private, and financial details have been exposed to a file sharing network by a badly configured program.

Please read these short reports on the dangers of peer-2-peer programs and file sharing.
please do not use it until your computer is cleaned.

uninstall some programs
    1. click on start
    2. then go to settings
    3. after that you need control panel
    4. look for the icon add/remove programs
    click on the following programs

    Adobe Reader 8.1.2


    and click on remove
    Java™ SE Runtime Environment 6 Update 1

Update Adobe Reader
    Recently there have been vunerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions.
    If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.
      If you don't like Adobe Reader (33.5 MB), you can download Foxit PDF Reader(3.5MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

      Note: When installing FoxitReader, be carefull not to install anything to do with AskBar.

Your Java is out of date.

Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.
  • Download the latest version of Java Runtime Environment (JRE) 20 and save it to your desktop.
  • Scroll down to where it says JDK 6 Update 20 (JDK or JRE)
  • Click the Download JRE button to the right
  • Select the Windows platform from the dropdown menu.
  • Read the License Agreement and then check the box that says: "I agree to the Java SE Runtime Environment 6u20 with JavaFX 1 License Agreement". Click on Continue.The page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel, double-click on Add or Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java™ 6) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u20-windows-i586.exe to install the newest version.
  • After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button
    • There are two options in the window to clear the cache - Leave BOTH Checked
        Applications and Applets
        Trace and Log Files
    • Click OK on Delete Temporary Files Window
      Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
    • Click OK to leave the Temporary Files Window
    • Click OK to leave the Java Control Panel.

TFC(Temp File Cleaner):
  • Please download TFC to your desktop,
  • Save any unsaved work. TFC will close all open application windows.
  • Double-click TFC.exe to run the program.
  • If prompted, click "Yes" to reboot.
Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan

Go Eset web page to run an online scannner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the activex control to install
    • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options
      Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • Use notepad to open the logfile located at C:\Program Files\Eset\Eset Online Scanner\log.txt
Copy and paste that log as a reply to this topic

"information and logs"
    In your next post I need the following
    1. Log From ESET Online Scanner
    2. let me know of any problems you may have had
    3. How is the computer doing now?

Gringo



I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 doozylicious

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Posted 23 May 2010 - 05:20 AM

well TFC is not working, it would get some parts done but then an error would occur.
Also, the online scan does not work either. Everytime the popup window shows up with the scan button, internet explorer crashes.

#8 gringo_pr

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Posted 23 May 2010 - 01:00 PM

Greetings

ok try this scan

:Kaspersky scan:
    Important
    Right click on your favourite web browser (Internet Explorer, Firefox, etc) and select Run As Administrator to run it.

    Go to Kaspersky website and perform an online antivirus scan.
    • Read through the requirements and privacy statement and click on Accept button.
    • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
    • When the downloads have finished, click on Settings.
    • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
        Spyware, Adware, Dialers, and other potentially dangerous programs
        Archives
        Mail databases
    • Click on My Computer under Scan.
    • Once the scan is complete, it will display the results. Click on View Scan Report.
    • You will see a list of infected items there. Click on Save Report As....
    • Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.

gringo
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#9 gringo_pr

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Posted 26 May 2010 - 07:10 AM

Hello

three day bump

It has been Three days since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo


I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#10 gringo_pr

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Posted 29 May 2010 - 02:31 AM

Due to lack of feedback, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

The fixes and advice in this thread are for this machine only.
Do not apply the instructions from this thread to your own machine.
Please start a new thread describing your issue and someone will be along to assist you.


With Regards,
Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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