Posted 21 May 2010 - 09:58 AM
Download AVG Anti-Spyware from HERE and save that file to your desktop. This is not the same as the anti-virus program you already have, this is an anti-spyware program.
When the trial period expires it becomes feature-limited freeware but is still worth keeping as a good on-demand scanner.
Once you have downloaded AVG Anti-Spyware, locate the icon on the desktop and double click it to launch the set up program.
Once the setup is complete you will need run AVG Anti-Spyware and update the definition files.
On the main screen select the icon "Update" then select the "Update now" link.
Next select the "Start Update" button. The update will start and a progress bar will show the updates being installed.
Once the update has completed, select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
Select "Automatically generate report after every scan"
Un-Select "Only if threats were found"
Close AVG Anti-Spyware. Do Not run a scan just yet, we will run it in safe mode.
Reboot your computer into Safe Mode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight Safe Mode then hit enter.
IMPORTANT: Do not open any other windows or programs while AVG Anti-Spyware is scanning as it may interfere with the scanning process:
Launch AVG Anti-Spyware by double clicking the icon on your desktop.
Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan".
AVG will now begin the scanning process. Please be patient as this may take a little time.
Once the scan is complete, do the following:
If you have any infections you will be prompted. Then select "Apply all actions."
Next select the "Reports" icon at the top.
Select the "Save report as" button in the lower left-hand of the screen and save it to a text file on your system (make sure to remember where you saved that file. This is important).
Close AVG Anti-Spyware and reboot your system back into Normal Mode.
Please go HERE to run Panda's ActiveScan
You need to use IE to run this scan
Once you are on the Panda site click the Scan your PC button
A new window will open...click the Check Now button
Enter your Country
Enter your State/Province
Enter your e-mail address and click send
Select either Home User or Company
Click the big Scan Now button
If it wants to install an ActiveX component allow it
It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
When download is complete, click on My Computer to start the scan
When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location. Post the contents of the ActiveScan report