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Publisher files will not open, unexpected error


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#1 graceofnashville

graceofnashville

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Posted 20 May 2010 - 09:52 AM

When I try to open publisher files I recieve a message that says "publisher has experienced an error and must close..." This seems to only effect files that are already on my computer. I can open publisher (by opening the app, rather than clicking on a file), create a new document, save it, and can re-open that file.

I cannot open the program and then open a saved document I have not created today.

I'm not sure what is going on. I noticed it about two weeks ago. We were using Publisher 2007, but I installed Microsoft 2010 beta because I thought it may be a problem with our software... but the problem is still there.

I called Microsoft but "I'm not a customer because I haven't purchased the 2010 product..."

I did find some Microsoft forums and followed the instructions to fix the registry key by renaming the old one "oldpublisher" and re-opening publisher, but that did not work.

I am running XP Professional on the machine.

I hope that helps and can find an answer to my problem.

Here is the Error Signature from Publisher:

AppName: mspub.exe AppVer:14.0.4514.1004 AppStamp: 4abf11a7
ModName: ntdll.dll ModVer: 5.1.2600.5755 ModStamp:49907d48
fDebug: 0 Offset: 0000fe60


**Now I cannot print anything from a Microsoft Office program. When I click print, it gives me an error message and must close...**

Edited by graceofnashville, 20 May 2010 - 09:56 AM.


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