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Most programs unable to connect to internet, EVERYTHING is slower


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#1 Robbinsblood

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Posted 20 May 2010 - 02:20 AM

Greetings, heroes of the realm. I will confess, I am fairly computer illiterate (you'll find that out, I suppose), but a friend of mine said you boys and girls were the best, so I figured I'd toss in my problem and hope for the best.

I was surfing a forum/newsgroup side, and I got struck by some popup program insisting that I buy its 'anti-virus software' because everything I owned was apparently infected by some virus. Well, I figured that much was true. My web browser would only load up this warning and offered me a link to buy the nonsense, and nothing else. Most of my desktop programs were also chided as being 'infected' and would not load. Even my Task Manager was blocked from booting up.

So, I restarted my computer and initiated Task Manager before the taskbar icon claiming to be anti-spyware advice loaded up, and I ended some processes that looked unfamiliar. Everything seemed alright for a day or two.

Then, my web browser cut out on me a few days ago. "Cannot display webpage," and all that, insinuating I have no internet connection. It's not limited to only my web browser: Messengers besides AIM/AOL, Windows Media Player, and others all behave as if I had no internet connection. I pursued trying to get some new anti-virus software downloaded through AOL (I know, I know, but its my only working internet option) including Spybot and ESET, but ESET can't offer any updates because it also can't connect to the net, and Spybot's installation won't even work because it can't connect to a designated server.

Everything is slower, and so of course I predict brutal malware. I have a standard Vista operating system. What steps do I need to pursue?

Help me, Obi-Wan Kenobi. You're my only hope.

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#2 Blade

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Posted 20 May 2010 - 05:15 AM

Hello Robbinsblood and :thumbsup: to BleepingComputer!

Please note that, in the event of internet issues on your infected machine, any program that you are requested to download may be downloaded using a working computer then moved to the infected one via flash drive.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

IMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates(and, seeing as how your internet is giving you issues, you probably will :flowers: ), manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

~Blade


In your next reply, please include the following:
Malwarebytes Log

Edited by Blade Zephon, 20 May 2010 - 05:17 AM.

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#3 Robbinsblood

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Posted 21 May 2010 - 09:17 PM

Done and done.

Turns out to be that Antivirus Soft rogue I've been hearing about; I know there's another thread about it on this forum, in addition to this one, should I pursue those steps?

Log as requested:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4127

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18904

5/21/2010 9:16:13 PM
mbam-log-2010-05-21 (21-16-13).txt

Scan type: Quick scan
Objects scanned: 121359
Time elapsed: 6 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\Software\avsuite (Rogue.AntivirusSuite) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\The Last King\AppData\Local\Temp\ac0702b9.exe (Rootkit.TDSS.Gen) -> Quarantined and deleted successfully.
C:\Users\The Last King\AppData\Local\Temp\d617a39d.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.

#4 Blade

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Posted 25 May 2010 - 05:22 PM

Hi Robbinsblood.

Sorry for the delay in my reply.

Yes, please follow the Antivirus Soft Removal Guide we have here.

If you run into problems, or if the guide fails to resolve your issues, please let me know here and we'll take other steps.

~Blade

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