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Post-AntispywareSoft Removal Issues and Internet Redirects


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2 replies to this topic

#1 Boston Kid

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Posted 19 May 2010 - 07:35 PM

Thanks for taking the time to read this post, I really appreciate it as I'm starting school back in a week and really need my computer back in good health.

Last night I got hit with something that downloaded AntivirusSoft. It blocked me out of everything, including MBAM and the task manager. Somehow after 5-6 reboots, it allowed me back into the task manager and I killed all of the unknown processes as well as used msconfig to modify the startup items and services.

Ran MBAM with older definitions as it wasn't letting me update and removed quite a few threats.

Following rebooting I still can't update MBAM even after reinstalling - it says "Update failed. Make sure you are connected to the Internet and your firewall is set to allow Malwarebytes- Anti Malware to access the internet".

Also, I can't access that website along with several other security-related and non-security related websites, and there are constant redirects.

And lastly, from previous virus attacks, I am confident my registry is beyond messed up and if I could get help just making sure nothing is corrupt, that would be great as well. The Hijack this logfile seems pretty suspicious as well.

I have Windows XP SP3 with Norton Corporate Edition.

Edited by Boston Kid, 19 May 2010 - 07:38 PM.


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#2 boopme

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Posted 19 May 2010 - 08:06 PM

Due to your limited time and I want you to be certainly clean,rather than run any thing here,I want you to post a DDS log. We prefer DDS over HJT now,more accurate.
It may take a day for a reply but you will be answered.

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.

If you have any trouble with DDS then post your HJT log.
Let me know if that went well.
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#3 Orange Blossom

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Posted 20 May 2010 - 10:46 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/317900/post-antispywaresoft-removal-issues-and-internet-redirects/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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