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F Secure block


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#1 kristal17

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Posted 19 May 2010 - 06:28 PM

Hi all, I'm running MS Windows XP SP3 on an AMD Athlon Processor, 127MB RAM, it's pretty old skool, nearly ten years old. Anyway. I was given this computer a few years back and an FSecure program had expired. I disabled from startup and never used it. All of a sudden, due to a virus that I'm trying to get fixed, I am getting a message saying You Have Been Blocked By F Secure. It then says F Secure Suite Parental Control Deleted Files: You have reached this page because the parental control component in the security suite you installed is missing necessary files. I keep trying to delete everything F Secure related in Program Files but it keeps reappearing. As I don't have the original software to reinstall it to full capacity, I am stumped. I have tried deleting registry keys and adapting the firewall settings but not helping it. I am stumped. Can any kind person out there help me? Thank you so much in advance. Ps I am sending this via my phone, hence the bad puncuation.

Edited by Orange Blossom, 19 May 2010 - 06:33 PM.
Move to AII. ~ OB


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#2 boopme

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Posted 19 May 2010 - 09:10 PM

Hello and welcome... It sounds like you may have the Data Protection virus. It's fake and gives you these types of false warnings.
You can read about this in the removal guide.

You need to do all the steps.
Please follow our Removal Guide here Remove Data Protection

You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 kristal17

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Posted 20 May 2010 - 01:55 AM

Wow boopme, thank you so much for your quick response and helpful advice and instructions. I will do as you say when I get back from work in about 9 hours, then post the results. Thanks again! K

#4 kristal17

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Posted 22 May 2010 - 07:08 AM

Malwarebytes' Anti-Malware 1.41
Database version: 2948
Windows 5.1.2600 Service Pack 3 (Safe Mode)

22/05/2010 00:30:42
mbam-log-2010-05-22 (00-30-42).txt

Scan type: Full Scan (A:\|C:\|D:\|E:\|)
Objects scanned: 168364
Time elapsed: 1 hour(s), 8 minute(s), 9 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Regedit32 (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Ricky\My Documents\My Received Files\VideoEggPublisher.exe (Malware.Tool) -> Quarantined and deleted successfully.

#5 kristal17

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Posted 22 May 2010 - 07:12 AM

Really sorry for the delay in replying. Due to the problems in getting online, I had to repair an old laptop I had, plus use an old wireless router, in order to get the MB log posted. I have removed the items that were put into quarantine, but am still getting the blocked by Fsecure error when trying to use a browser on the PC. Unsure where to go from here. Thanks again.

#6 boopme

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Posted 22 May 2010 - 03:25 PM

OK, we will be here. You need to update and rescan

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 kristal17

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Posted 22 May 2010 - 03:35 PM

Great to hear from you again. I already have SAS installed, so hopefully that element of the solution should be fine to report back with a log. However, I don't have ATF. I will attempt to download via my flaky laptop and transfer it to my PC via a USB stick. Failing that, I will ask a friend to get it to me. I will get to work on it and post back with all requested details. Thanks very much again. K

#8 boopme

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Posted 22 May 2010 - 03:48 PM

Hi, I had some tournaments to to last nite and this morning.
ATF is a file cleaner.. I use it to remove dead files and clear the temps.. to make the scans shorter. If it;s a pain just run SAS.. if we get this clean and functional we can run it off here when done.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 kristal17

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Posted 23 May 2010 - 08:42 AM

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4052

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

23/05/2010 14:16:43
mbam-log-2010-05-23 (14-16-43).txt

Scan type: Quick scan
Objects scanned: 114766
Time elapsed: 15 minute(s), 41 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 6

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\SYSTEM32\usrlbvaa.exe (Trojan.HostsfileMod) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\hbwpzjcu.exe (Trojan.VirTool) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\olecnv321.exe (Trojan.HostsfileMod) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\spool\prtprocs\w32x86\b00000a73.dll (Rootkit.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\spool\prtprocs\w32x86\b0000363f.dll (Rootkit.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\spool\prtprocs\w32x86\b000061e1.dll (Rootkit.Dropper) -> Quarantined and deleted successfully.

I have also got ATF installed and ran that successfully. Will sort out SUPER later on and post a further update.

#10 boopme

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Posted 23 May 2010 - 02:28 PM

OK, sounds good. Als o we need to update MBAM.
Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Post back the MBAM and SAS logs.

As we found a rootkit dropper I think we should test for any further Rootkits also with GMER.
Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 kristal17

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Posted 24 May 2010 - 04:26 PM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/24/2010 at 09:57 PM

Application Version : 4.29.1002

Core Rules Database Version : 4657
Trace Rules Database Version: 1978

Scan type : Complete Scan
Total Scan Time : 04:10:03

Memory items scanned : 225
Memory threats detected : 0
Registry items scanned : 5258
Registry threats detected : 0
File items scanned : 68724
File threats detected : 2

Trojan.Agent/Gen-HackPatch
C:\PROGRAM FILES\NEWSLEECHER\NEWSLEECHER.EXE

Trojan.Agent/Gen-FakeAlert[WEXE]
C:\QOOBOX\QUARANTINE\C\WINDOWS\SYSTEM32\0041.DLL.VIR

#12 kristal17

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Posted 24 May 2010 - 05:12 PM

I was unable to update MBAM I meant to say. I got an error that said: MBAM ERROR UPDATING 12150, 0, WinHttpQueryHeaders. I have a copy of GMER coming via a friend, so will post the results of that asap. Thanks again.

#13 boopme

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Posted 24 May 2010 - 08:26 PM

Did you run Combofix before MBAM and GMER?
I suspect your firewall is blocking MBAM.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 kristal17

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Posted 25 May 2010 - 02:27 AM

I did attempt to run Combofix a few days back, but not immediately before MBAM. I will look at the firewall settings again and retry MBAM. Will be running GMER tonight with any luck. Should I remove any trace of Combofix?

#15 boopme

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Posted 25 May 2010 - 12:02 PM

Hi,, Note from the Blue texy atop this forum.
ComboFix is a tool that should only be run under the supervision of someone who has been trained in its use. Using it on your own can cause problems with your computer.

ComboFix UNINSTALL
To uninstall ComboFix, press the WINKEY + R keys on your keyboard or go to Posted Image > Run... and in the Open dialog box, type:
ComboFix /Uninstall
  • Posted Image
  • Press OK.
  • Doing this will:[list]
  • Delete ComboFix's related folders and files.
  • Reset the clock settings.
  • Hide file extensions.
  • Hide System/Hidden files.
  • Clear the System Restore cache to prevent possible reinfection.
  • Create a new Restore point.
-- Vista users, users can refer to these instructions: How to Enable Run Command in Vista
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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