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need help with virus

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2 replies to this topic

#1 picard25


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Posted 18 May 2010 - 10:49 PM

will do my best to explain what's happening. first of all i have anti malware bytes on my computer for awhile now. i have a virus. malware bytes foung nothing. ran r kill and still notjiing after that. than i ran spybot and found a whole bunch of malware and trojans. deleyed them all except for three i couldn't. the ones i couldn;t delete were in the host file. than i ran malwarebytes again and it found a bunch of stuff and i quarantined all of that. than i ran spybot again and the same iruses i had just deleted came up again so i deleted them aghain. anyway i still have viruses. i try downloading antispyware but it wont let me. says the administrator wont allow it but thats me. wont work for a usb stick either. need help sorry if im missing any info just let me know and i'll do my best to get it for you. thanks. p.s. sometimes i get directed to the wrong sites that im not even trying to go to.

Edited by picard25, 18 May 2010 - 10:53 PM.

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#2 kilgorecemetery


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Posted 19 May 2010 - 12:30 AM

Since you mention that it is a virus, I would actually start by trying to download AVG Free 9 http://free.avg.com/ww-en/download-avg-anti-virus-free or something of the like. Malwarebytes and Spybot are only going to detect Malware and Spyware respectively. If it won't let you install it once you download the file you may need to try to start the computer in start mode. To do this, tap F8 while the computer is booting. If you see a "Windows is starting" logo you've gone too far.

#3 quietman7


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Posted 19 May 2010 - 08:40 AM

Please post the complete results of your MBAM scan for review.

To retrieve the Malwarebytes Anti-Malware scan log information, launch MBAM.
  • Click the Logs Tab at the top.
    • The log will be named by the date of scan in the following format: mbam-log-date(time).txt
      -- If you have previously used MBAM, there may be several logs showing in the list.
  • Click on the log name to highlight it.
  • Go to the bottom and click on Open.
  • The log should automatically open in notepad as a text file.
  • Go to Edit and choose Select all.
  • Go back to Edit and choose Copy or right-click on the highlighted text and choose Copy from there.
  • Come back to this thread, click Add Reply, then right-click and choose Paste.
  • Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Logs are saved to the following locations:
-- In XP: C:\Documents and Settings\<Username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
-- In Vista: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs

Please perform a scan with SUPERAntiSpyware Online Safe Scan.
  • Be sure to follow the instructions provided on that same page.
  • When the scan is complete, please post the results in your next reply.
-- If you encounter any problems using the online scan, try downloading and using the SUPERAntiSpyware Portable Scanner instead.
  • Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer.
  • Then double-click on it to launch and scan.
  • The file is randomly named to help keep malware from blocking the scanner.
Please perform a scan with Kaspersky Online Virus Scanner.
-- Requires free Java Runtime Environment (JRE) to be installed before scanning for malware as ActiveX is no longer being used.
-- This scan will not remove any detected file threats but it will show where they are located so they can be cleaned with other tools.
  • Vista users need to right-click the IE or FF Start Menu or Quick Launch Bar icons and Run As Administrator from the context menu.
  • Read the "Advantages - Requirements and Limitations" then press the Posted Image... button.
  • You will be prompted to install an application from Kaspersky. Click the Run button. It will start downloading and installing the scanner and virus definitions.
  • When the downloads have finished, you should see 'Database is updated. Ready to scan'. Click on the Posted Image... button.
  • Make sure these boxes are checked. By default, they should be. If not, please check them and click on the Posted Image... button afterwards:
    • Detect malicious programs of the following categories:
      Viruses, Worms, Trojan Horses, Rootkits
      Spyware, Adware, Dialers and other potentially dangerous programs
    • Scan compound files (doesn't apply to the File scan area):
      Mail databases
  • Click on My Computer under the Scan section. OK any warnings from your protection programs.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • Once the scan is complete (the 'status' will show complete), click on View Scan Report and any infected objects will be shown.
  • Click on Save Report As... and change the Files of type to Text file (.txt)
  • Name the file KAVScan_ddmmyy (day, month, year) before clicking on the Save button and save it to your Desktop.
  • Copy and paste (Ctrl+C) the saved scan results from that file in your next reply.
-- Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
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