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#1 deadbass36

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Posted 18 May 2010 - 10:10 PM

when I include hijack this log. Keeps going to Diagnose connection problem page, and theres no connection problem??

Edited by Orange Blossom, 18 May 2010 - 10:16 PM.
Move to AII as no logs posted. ~ OB


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#2 deadbass36

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Posted 18 May 2010 - 10:32 PM

But, I was just following the instructions in the Hijack This Tutorial.

Anyway. last week I started getting rogue security messages and webpage redirects for bogus security software. I used S&D and Malwarebytes AntiMalware. The rogue security programs were removed, but I still have a problem with webpage redirection from search sites. I ran the Hijackthis scan and saved the log. Any help would be appreciated. Thanks, Tom

#3 Orange Blossom

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Posted 18 May 2010 - 10:40 PM

Hello,

We rarely use HiJack This anymore. Since you've run MBAM and still have issues, please follow the instructions in ==>This Guide<== starting at step 6.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please a description of your computer issues and what you have done to try to resolve them.

If you can produce at least some of the logs, then please create the new topic. If you cannot produce any of the logs, then post back here and we will provide you with further instructions.

Orange Blossom :thumbsup:
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An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#4 deadbass36

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Posted 18 May 2010 - 10:56 PM

Thanks, I'll get started on that right away.

#5 deadbass36

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Posted 19 May 2010 - 02:08 AM

Ive tried to post a new topic in VTSM forum w/ DDS, Gmer logs and attached attach.txt, but I keep getting the Diagnose Connection Problem IE page??

#6 Orange Blossom

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Posted 19 May 2010 - 02:08 PM

Hello,

The infection is causing that. Do you have access to another computer? If so, try posting the logs using that computer. You'll need to transfer the logs files to removable media in order to do so.

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#7 deadbass36

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Posted 20 May 2010 - 10:11 PM

Boy, that's crazy!!

Thank you. I will try that.

#8 Orange Blossom

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Posted 20 May 2010 - 10:51 PM

Let me know if that works okay.

~ OB
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#9 Orange Blossom

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Posted 23 May 2010 - 03:09 PM

Hello,

Did you have any success with that or do you not have access to another computer? I see that you have yet to post a new topic with the logs.

If you can't get the logs posted that way, please let me know so we can try something else.

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#10 deadbass36

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Posted 23 May 2010 - 07:41 PM

Thanks for follow up OB. Haven't been around much lately--maybe try it tonight--Thanks again--Tom

#11 deadbass36

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Posted 24 May 2010 - 12:30 AM

OB--I have uploaded the 3 logs to the Virus, Trojan, Spyware, and Malware Removal Logs Board--Thanks for your assistance--Tom

#12 Orange Blossom

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Posted 24 May 2010 - 05:30 PM

Hello,

And I see that your topic has been picked up already too.

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/318760/redirect-virus/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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