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Pop-ups and PC seems slower


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7 replies to this topic

#1 wildcat2000

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Posted 18 May 2010 - 07:23 PM

Everything is functional but I keep getting random pop-up ads every so often. Also the computer seems to be running slower too.

I ran Avira and it only found 1 bad file (Java Agent F.1) which it quarantined. Still getting pop-ups though and sometimes my mouse has a CD icon instead of an hour-glass which I did not change.

Tryed Malewarebytes but it just crashes/freezes as soon as the scan starts. I don't know what to do. Thanks for any help.

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#2 boopme

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Posted 18 May 2010 - 11:31 PM

Hello Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.
Try MBAM aagain after this and post that log also.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 wildcat2000

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Posted 19 May 2010 - 06:26 PM

Ok heres the SAS log:

Generated 05/19/2010 at 04:05 PM

Application Version : 4.37.1000

Core Rules Database Version : 4933
Trace Rules Database Version: 2745

Scan type : Complete Scan
Total Scan Time : 01:48:55

Memory items scanned : 225
Memory threats detected : 0
Registry items scanned : 4610
Registry threats detected : 0
File items scanned : 19326
File threats detected : 0
__________________________________________
Yesterday I tryed Malwarebytes again (before I noticed this topic had a reply. It had 44 views so I didnt think anyone was going too) and it worked. Heres the that log from Malwarebytes and what it found/removed.

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4052

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

5/18/2010 8:02:33 PM
mbam-log-2010-05-18 (20-02-33).txt

Scan type: Full scan (C:\|)
Objects scanned: 174766
Time elapsed: 51 minute(s), 42 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 1
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\Documents and Settings\All Users\Application Data\Macromedia\SwUpdate\swupdate.dll (Spyware.Passwords) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{003541a1-3bc0-1b1c-aaf3-040114001c01} (Spyware.Passwords) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\swupdate (Spyware.Passwords) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\All Users\Application Data\Macromedia\SwUpdate\swupdate.dll (Spyware.Passwords) -> Delete on reboot.
C:\Documents and Settings\All Users\Application Data\Macromedia\SwUpdate\Local.dtd (Malware.Trace) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Macromedia\SwUpdate\Ui.dtd (Malware.Trace) -> Quarantined and deleted successfully.
___________________________________________________________________________

Anyway like I said everything is functional. The PC doesnt seem as slow anymore. The only problem is that I get a pop-up or two while I surf the web. Besides that you would'nt know anything is wrong. All the anti-virus programs seem fine so I don't know. Maybe theres nothing wrong but I never used to get those pop-ups.

Theyre not even that bad. Just random ads. Once I close them they dont really come back until the next time I log onto the web. I just thought its strange since I never used to get them.

Edited by wildcat2000, 19 May 2010 - 06:27 PM.


#4 boopme

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Posted 19 May 2010 - 07:39 PM

Hello,
first you needed to reboot after that scan to complete removal. if you haven't please do that.

Next Spyware.Passwords can allow an attacker to
gain control of the system, log keystrokes, steal passwords, access personal
data, send malevolent outgoing traffic, and close the security warning
messages displayed by some anti-virus and security programs.

I would advise you to disconnect this PC from the Internet, and then go to
a known clean computer and change any passwords or security information held
on the infected computer. In particular, check whatever relates to online
banking financial transactions, shopping, credit cards, or sensitive
personal information. It is also wise to contact your financial institutions
to apprise them of your situation.


There are some popups that occaisionally are on a web page. As long as they are not spyware warnings or telling you need to download a product you can live with them or installl or turn on a popup blocker.

Due to the nature of that found infection, please run an online scan.

ESET
Please perform a scan with Eset Online Antiivirus Scanner.
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista users need to run Internet Explorer as Administrator. Right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.
  • Click the green ESET Online Scanner button.
  • Read the End User License Agreement and check the box: YES, I accept the Terms of Use.
  • Click on the Start button next to it.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?"".
  • Answer Yes to download and install the ActiveX controls that allows the scan to run.
  • Click Start.
  • Check Remove found threats and Scan potentially unwanted applications.
  • Click Scan to start. (please be patient as the scan could take some time to complete)
  • If offered the option to get information or buy software. Just close the window.
  • When the scan has finished, a log.txt file will be created and automatically saved in the C:\Program Files\ESET\ESET Online Scanner\log.txt
    folder.
  • Click Posted Image > Run..., then copy and paste this command into the open box: C:\Program Files\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad. Copy and paste the contents of log.txt in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 wildcat2000

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Posted 19 May 2010 - 10:26 PM

Ok heres that log:
ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=61fb6f203fe9b146bf025164c7545ef6
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2010-05-20 03:12:55
# local_time=2010-05-19 08:12:55 (-0700, US Mountain Standard Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=512 16777215 100 0 27061988 27061988 0 0
# compatibility_mode=1797 16775141 100 93 0 33295778 38454 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=57147
# found=1
# cleaned=1
# scan_time=3691
C:\WINDOWS\system32\zlib.dll probably a variant of Win32/Shark trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
_____________________________________________________________________
Yes I restarted the computer after the Malwarebytes scan (it told me to after it finished to finish removal)

Im still getting the pop-ups. Its only when get online and I goto a website. It wont happen on my homepage, not itll on the site I first visit. As soon as it comes on screen the pop-up comes up like a second later. Theyre not spyware-ish. They dont ask to install anything. Just generic ads.

Still cant help but feel something is wrong though. Ive never had these kind of pop-up ads.

EDIT: Got an ad for spyware removal. StopZilla. It was a generic search engine that had "spyware" typed in the bar then redirected itself to the Stopzilla webpage.
Now I know for sure something is wrong. Darn, why are all the anti-virus claiming nothing is wrong.

Edited by wildcat2000, 20 May 2010 - 12:40 AM.


#6 boopme

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Posted 20 May 2010 - 09:31 AM

Hi, I think something is hiding in a driver or service.. Let's get a deeper look and be sure.
Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 wildcat2000

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Posted 20 May 2010 - 06:50 PM

Ok I already posted the log in the other board.

EDIT: Ugh...got bumped off the front board already. Oh well.

Edited by wildcat2000, 20 May 2010 - 06:53 PM.


#8 Orange Blossom

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Posted 20 May 2010 - 10:22 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/318039/dds-log-requested-by-boopme/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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