Hello and welcome. Let's run these next.
Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".From your regular user account..
Download Attribune's
ATF Cleaner and then
SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and
Update it
Under
Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "
Close" button to leave the control center screen and exit the program. DO NOT run yet.
Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.
Double-click
ATF-Cleaner.exe to run the program.
Under Main "
Select Files to Delete" choose:
Select All.
Click the
Empty Selected button.
If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check
C:\Fixed Drive.
Perform a
Complete scan. After scan,Verify they are
all checked.
Click
OK on the summary screen to
quarantine all found items.
If asked if you want to reboot, click "
Yes" and reboot normally.
To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click
Preferences, then click the
Statistics/Logs tab.
Under
Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the
current dated log and press
View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click
Close to exit the program.
Now GMER..
Please download
GMER from one of the following locations and save it to your desktop:
- Main Mirror
This version will download a randomly named file (Recommended) - Zipped Mirror
This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
- Disconnect from the Internet and close all running programs.
- Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
- Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
- Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.
- GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
- If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
- Now click the Scan button. If you see a rootkit warning window, click OK.
- When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
- Click the Copy button and paste the results into your next reply.
- Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning.
Please ask any needed questions,post logs and Let us know how the PC is running now.
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