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#1 villadrivers

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Posted 18 May 2010 - 02:53 PM

Hello

Recently it seemed anitspyware soft was infecting my computer. I read up on what to do and I seemed to have a handle on it. (somewhat) Recently in the last couple of days my search results get redirected to "asklots" and other various sites. Nothing that I have done seemed to work and I also can't load google chrome. I would appreciate any help that you could give me. Thanks

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#2 boopme

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Posted 18 May 2010 - 03:22 PM

Hello, so you have run Rkill amd Malwarebytes? ?

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.



Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 villadrivers

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Posted 18 May 2010 - 03:39 PM

Sorry, I ran malwarebytes and it came back with nothing. Didn't run rkill. I will do what you suggested and post the results. thanks for the help.

#4 villadrivers

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Posted 18 May 2010 - 07:07 PM

Here is a copy of both logs run in safe mode. I still am getting the redirects. Whatever suggestions you have I will attempt in the morning and report back. Once again, thank s for the help.


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/18/2010 at 06:05 PM

Application Version : 4.37.1000

Core Rules Database Version : 4951
Trace Rules Database Version: 2763

Scan type : Complete Scan
Total Scan Time : 01:04:30

Memory items scanned : 215
Memory threats detected : 0
Registry items scanned : 6990
Registry threats detected : 0
File items scanned : 19915
File threats detected : 9

Adware.Tracking Cookie
earlyexperience.partyaccount.com [ C:\Documents and Settings\Nancy\Application Data\Mozilla-Cache\Party\PartyPoker\cookies.txt ]
ad.yieldmanager.com [ C:\Documents and Settings\Nancy\Application Data\Mozilla-Cache\Party\PartyPoker\cookies.txt ]
ad.yieldmanager.com [ C:\Documents and Settings\Nancy\Application Data\Mozilla-Cache\Party\PartyPoker\cookies.txt ]
secure.partyaccount.com [ C:\Documents and Settings\Nancy\Application Data\Mozilla-Cache\Party\PartyPoker\cookies.txt ]
.partygaming.122.2o7.net [ C:\Documents and Settings\Nancy\Application Data\Mozilla-Cache\Party\PartyPoker\cookies.txt ]
secure.partyaccount.com [ C:\Documents and Settings\Nancy\Application Data\Mozilla-Cache\Party\PartyPoker\cookies.txt ]
secure.partyaccount.com [ C:\Documents and Settings\Nancy\Application Data\Mozilla-Cache\Party\PartyPoker\cookies.txt ]
secure.partyaccount.com [ C:\Documents and Settings\Nancy\Application Data\Mozilla-Cache\Party\PartyPoker\cookies.txt ]
secure.partyaccount.com [ C:\Documents and Settings\Nancy\Application Data\Mozilla-Cache\Party\PartyPoker\cookies.txt ]


Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4113

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

5/18/2010 7:54:05 PM
mbam-log-2010-05-18 (19-54-05).txt

Scan type: Full scan (C:\|)
Objects scanned: 188520
Time elapsed: 1 hour(s), 25 minute(s), 44 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\System Volume Information\_restore{6E86B6AB-7F09-4046-986D-E1C9D7D7F521}\RP267\A0042848.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Edited by villadrivers, 18 May 2010 - 07:44 PM.


#5 boopme

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Posted 18 May 2010 - 09:57 PM

Looks like the only thing left is in system restore. If there are no other issues then..

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 villadrivers

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Posted 19 May 2010 - 09:41 AM

Morning,
I created a restore point and ran disk cleanup, but I am still having issues with the search result redirects. Also, occasionally I will get a pop-up to a random site. Your help is greatly appreciated.

#7 boopme

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Posted 19 May 2010 - 09:51 AM

Hi, let's run a deep scan with Drweb-cureit ...

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 villadrivers

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Posted 19 May 2010 - 12:19 PM

I was able to download Dr. Web CureIT and save to my desktop. I rebooted in safe mode and when I went to run Dr. Web CureIT it stated that "your license key has expired!" I attempted to x the message and another popped up that said my license key is absent, outdated or invalid. To purchase a new license key, call your regional dealer. I can't seem to get it to scan.

#9 boopme

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Posted 19 May 2010 - 01:44 PM

Did you select the Free one one the left???
http://www.freedrweb.com/cureit//?lng=en
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 villadrivers

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Posted 19 May 2010 - 03:24 PM

I had to end up using the alternate download link due to the first one you put down was in a foreign language. I am currently using the last link provided. I will update you on my progress. Thanks

#11 villadrivers

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Posted 20 May 2010 - 07:00 PM

The last download link worked fine. The only problem was when I went to run the program in safe mode it would run for about 10 minutes and freeze up. I tried multiple times and get the same result. Can't figure that out. I will try one last time and see what happens.

#12 boopme

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Posted 21 May 2010 - 09:48 AM

OK, I think we need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 villadrivers

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Posted 21 May 2010 - 12:52 PM

Appreciate all the help. I will follow the steps in post in the new forum. Thanks

#14 Orange Blossom

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Posted 24 May 2010 - 05:02 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/318889/google-redirects-and-random-pop-ups/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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