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Antispyware Soft infection and Google redirect hijack


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#1 congokid

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Posted 18 May 2010 - 06:23 AM

Hi BC

I'm new here and hope to solve a couple of problems I'm having with one of my laptops - Antispyware Soft infection and a Google redirect hijack.

They both appeared at roughly the same time over the weekend. I had no warning of the Antispyware Soft download and was unable to stop it installing. Then all the fake warning pop up messages began to appear. The redirect I only discovered yesterday (Monday 17).

The laptop is a Dell XPS M1210, running XP2 and Avast virus protection. For internet access I use Firefox latest version almost exclusively. I don't use MS Outlook, but do use my ISP's webmail and also Gmail.

In early attempts to fix the Antispyware Soft problem I downloaded and ran Spybot - Search & Destroy, which picked up and quarantined two items (I may still have the log for this if it helps).

Then I ran Avast, and this also picked up a couple of infections, which are now quarantined. I'm not sure if these were the same as or different to the ones Spybot picked up but can check if there is a log of this.

I also removed the proxy server I found on Internet Explorer, though I don't use this browser much on the laptop.

From what I've read here it appears that Combofix might be the way to go. I've also read the Remove Antispyware Soft (Uninstall Guide) and have downloaded the relevant files to a memory key.

So before I do anything else, what's my next step?

On a possibly related note, on another laptop I had some difficulty accessing www.bleepingcomputer.com, which I resolved after a reboot and waiting some minutes. Firefox timed out after about 20-30 seconds each time, but had no problems reaching other websites. This was after mistyping the BC URL as www.bleedingcomputer.com. Is that site a source of viruses?

Thanks in advance!

Edited by Budapest, 18 May 2010 - 04:03 PM.
Moved from Virus, Trojan, Spyware, and Malware Removal Logs ~BP


BC AdBot (Login to Remove)

 


#2 Orange Blossom

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Posted 18 May 2010 - 09:39 PM

Hello,

It is possible that the redirections and the rogue are connected. Frequently see that kind of thing paired. That said, there could also be other stuff that has come aboard in addition to the rogue software.

If you haven't already, please follow the instructions in the removal guide here: http://www.bleepingcomputer.com/virus-remo...ntispyware-soft and let us know how that turns out.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 congokid

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Posted 19 May 2010 - 02:16 PM

Thanks Orange Blossom

I've followed the removal guide and run rkill and MBAM.

MBAM picked up one trojan which I've quarantined. There was a log file, which I closed, but I can't find it now.

Is it safe to restore my internet connection now?

#4 Orange Blossom

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Posted 19 May 2010 - 02:24 PM

Hello,

Please post the MalwareBytes log. To do so, open MalwareBytes. You will see a series of tabs near the top. About halfway across is one labeled "Logs". Click that tab. Then click on the log with the proper date if there is more than one. The log will open up in Notepad or your default text editor. Copy and paste that log into your next reply.

Orange Blossom :thumbsup:
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#5 congokid

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Posted 19 May 2010 - 03:12 PM

Here it is:


Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4052

Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 8.0.6001.18702

19/05/2010 19:25:22
mbam-log-2010-05-19 (19-25-22).txt

Scan type: Full scan (C:\|)
Objects scanned: 241732
Time elapsed: 52 minute(s), 16 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\colm\Local Settings\Temporary Internet Files\pse_350_enu.exe (Trojan.Agent) -> Quarantined and deleted successfully.

#6 Orange Blossom

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Posted 19 May 2010 - 03:25 PM

Hello,

I see that you ran that scan in Safe Mode. Are you unable to boot into Normal Mode? If not, please run MBAM again, this time in Normal Mode. MalwareBytes is designed to work best in Normal Mode. Please be sure to update the program before running.

Orange Blossom :thumbsup:
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#7 congokid

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Posted 20 May 2010 - 02:14 PM

Here is the log run in normal mode:


Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4052

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

20/05/2010 20:03:11
mbam-log-2010-05-20 (20-03-11).txt

Scan type: Full scan (C:\|)
Objects scanned: 238147
Time elapsed: 1 hour(s), 21 minute(s), 52 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 boopme

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Posted 20 May 2010 - 04:02 PM

Hello,
Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 congokid

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Posted 21 May 2010 - 02:17 PM

Hello,
Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Please ask any needed questions,post logs and Let us know how the PC is running now.


I'm running in safe mode as you suggest above, but when I try and open SUPER from the icon, I see this message:

"The system administrator has set policies to prevent this installation"

Also, in safe mode, I'm unable to establish an internet connection.

Am I doing something wrong?

#10 Orange Blossom

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Posted 21 May 2010 - 02:29 PM

Hello,

You need to download, install, and update the programs in Normal mode. THEN boot into Safe Mode.

So, install ATF in normal mode - don't run it at this time

Download and install SuperAntiSpyware and update - don't run it yet

Reboot into Safe mode

Run ATF

Run SAS

Reboot into Normal mode

Update MBAM and run again

Post SAS and MBAM logs.

Orange Blossom :thumbsup:

Edited by Orange Blossom, 21 May 2010 - 02:30 PM.
There was an echo. ~ OB

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#11 congokid

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Posted 21 May 2010 - 06:02 PM

Here they are:


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/21/2010 at 11:28 PM

Application Version : 4.37.1000

Core Rules Database Version : 4967
Trace Rules Database Version: 2779

Scan type : Complete Scan
Total Scan Time : 00:41:11

Memory items scanned : 247
Memory threats detected : 0
Registry items scanned : 6080
Registry threats detected : 23
File items scanned : 27580
File threats detected : 1

Adware.HBHelper
HKLM\Software\Classes\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}
HKCR\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}
HKCR\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}
HKCR\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}\InprocServer32
HKCR\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}\InprocServer32#ThreadingModel
HKCR\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}\ProgID
HKCR\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}\TypeLib
HKCR\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}\VersionIndependentProgID
HKCR\URLSearchHook.ToolbarURLSearchHook.1
HKCR\URLSearchHook.ToolbarURLSearchHook.1\CLSID
HKCR\URLSearchHook.ToolbarURLSearchHook
HKCR\URLSearchHook.ToolbarURLSearchHook\CLSID
HKCR\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}
HKCR\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}\1.0
HKCR\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}\1.0\0
HKCR\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}\1.0\0\win32
HKCR\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}\1.0\FLAGS
HKCR\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}\1.0\HELPDIR
C:\PROGRAM FILES\FAST BROWSER SEARCH\IE\TBHELPER.DLL

Browser Hijacker.Deskbar
HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}
HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\ProxyStubClsid
HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\ProxyStubClsid32
HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\TypeLib
HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\TypeLib#Version




And the MBAM one:


Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4126

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

21/05/2010 23:54:41
mbam-log-2010-05-21 (23-54-41).txt

Scan type: Quick scan
Objects scanned: 129339
Time elapsed: 10 minute(s), 49 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#12 boopme

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Posted 22 May 2010 - 02:40 PM

Looks a lot better how's running now?

Let's see if an online scan finds anything else.

ESET
Please perform a scan with Eset Online Antiivirus Scanner.
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista users need to run Internet Explorer as Administrator. Right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.
  • Click the green ESET Online Scanner button.
  • Read the End User License Agreement and check the box: YES, I accept the Terms of Use.
  • Click on the Start button next to it.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?"".
  • Answer Yes to download and install the ActiveX controls that allows the scan to run.
  • Click Start.
  • Check Remove found threats and Scan potentially unwanted applications.
  • Click Scan to start. (please be patient as the scan could take some time to complete)
  • If offered the option to get information or buy software. Just close the window.
  • When the scan has finished, a log.txt file will be created and automatically saved in the C:\Program Files\ESET\ESET Online Scanner\log.txt
    folder.
  • Click Posted Image > Run..., then copy and paste this command into the open box: C:\Program Files\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad. Copy and paste the contents of log.txt in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 congokid

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Posted 24 May 2010 - 02:44 PM

I've not noticed any viral activity on the laptop. And the Google redirect hasn't been a problem today.


Here is the ESET log:


ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=6aed047d88bd19419330248379d5d350
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2010-05-24 07:11:30
# local_time=2010-05-24 08:11:30 (+0000, GMT Daylight Time)
# country="United Kingdom"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=769 16775125 100 98 1597 211010296 0 0
# compatibility_mode=8192 67108863 100 0 762 762 0 0
# scanned=112753
# found=0
# cleaned=0
# scan_time=6354

#14 boopme

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Posted 24 May 2010 - 02:48 PM

Looks likw yuo're good to go ..
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 congokid

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Posted 24 May 2010 - 04:37 PM

OK - I've done all that. Thanks for your help.




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