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"Bad Image" popups


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13 replies to this topic

#1 silotheatre

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Posted 18 May 2010 - 12:08 AM

One of our computers at work has some issues and I need some advice!! We are a small theatre company with 4 computers on a network. We don't have a qualified IT person - I'm as close as it gets. The affected (or infected) computer didn't have virus protection until a few days ago, after an attachment was opened ("please read my cv" the message said) and stuff started hapenning. We installed Windows Security Essentials and it ran some scans, quarantined some files and the computer seemed a bit better.

However, there is clearly something still wrong.

When booting it up, there are a lot of popup messages saying variations of the following;

bridge.exe - Bad image
The application or DLL c:\windows\system32 is not a valid windows image.
Please check this against your installation diskette.

And whenever we start an application like firefox or anything on it, the same message comes up but with "firefox.exe" as the "bad image"

I have seen several other posts on this website for the same problem. Could someone advise me what to do?

The computer is running Windows XP Professional. Version 2002 Service Pack 2

It's also running very slowly, performance is always at 100% etc...

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#2 quietman7

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Posted 18 May 2010 - 09:20 AM

The Not a valid Win32 application/image error message can be caused by a number of possibilities.
  • File is corrupt, bad, or missing.
  • File is not designed for your version of Windows.
  • Hardware incompatibility.
  • Malware infection (i.e. W32.Beagle/W32.Bagle worm, W32.Sonic.Worm, etc.)
If malware related, the infection may have altered the Safeboot keys and added a hidden service or a dangerous rootkit which can be difficult to remove as well as compromising the affected machine to other malware attacks.

Please download TFC (Temp File Cleaner) by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • TFC will clear out all temp folders for all user accounts (temp, IE temp, Java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
Note: It is normal for the computer to be slow to boot after running TFC cleaner the first time.

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 silotheatre

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Posted 18 May 2010 - 06:33 PM

Thanks! I'll get on to this when I have a spare moment and post that log file. Will be a in a few hours though.. got a pile of work on my desk!

#4 silotheatre

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Posted 18 May 2010 - 10:12 PM

Seems like it found a lot of nasty stuff. The popups have disappeared and it seems a lot happier. Thank you!


Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4116

Windows 5.1.2600 Service Pack 2
Internet Explorer 6.0.2900.2180

5/19/2010 3:06:21 PM
mbam-log-2010-05-19 (15-06-21).txt

Scan type: Quick scan
Objects scanned: 113576
Time elapsed: 5 minute(s), 42 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 2
Registry Keys Infected: 3
Registry Values Infected: 8
Registry Data Items Infected: 10
Folders Infected: 1
Files Infected: 16

Memory Processes Infected:
C:\Program Files\Securityessentials2010\SE2010.exe (Trojan.FakeAlert) -> Unloaded process successfully.

Memory Modules Infected:
C:\WINDOWS\system32\helpers32.dll (Trojan.FakeAlert) -> Delete on reboot.
C:\WINDOWS\system32\pgsb.lto (Trojan.Oficla) -> Delete on reboot.

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\SE2010 (Rogue.Securityessentials2010) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\idid (Trojan.Sasfix) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\dark (Trojan.Banker) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\security essentials 2010 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\cpoamwvat (Trojan.Cutwail) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\cpoamwvaČ (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\cpoamwvat (Trojan.Cutwail) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\cpoamwva (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\cpoamwvaČ (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\appinit_dlls (Trojan.Witkinat) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\crntdll (Trojan.Witkinat) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\get-key-se10.com\http (Hijack.TrustedZone) -> Bad: (2) Good: (4) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\buy-security-essentials.com\http (Hijack.TrustedZone) -> Bad: (2) Good: (4) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\buy-security-essentials.com\http (Hijack.TrustedZone) -> Bad: (2) Good: (4) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\is-software-download.com\http (Hijack.TrustedZone) -> Bad: (2) Good: (4) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\download-soft-package.com\http (Hijack.TrustedZone) -> Bad: (2) Good: (4) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\download-software-package.com\http (Hijack.TrustedZone) -> Bad: (2) Good: (4) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\get-key-se10.com\http (Hijack.TrustedZone) -> Bad: (2) Good: (4) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\digital-supply.com\http (Hijack.TrustedZone) -> Bad: (2) Good: (4) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\digital-supply.com\http (Hijack.TrustedZone) -> Bad: (2) Good: (4) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell (Hijack.Shell) -> Bad: (Explorer.exe rundll32.exe pgsb.lto csxyfxr) Good: (Explorer.exe) -> Quarantined and deleted successfully.

Folders Infected:
C:\Program Files\Securityessentials2010 (Rogue.SecurityEssentials2010) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\helpers32.dll (Trojan.FakeAlert) -> Delete on reboot.
C:\Program Files\Securityessentials2010\SE2010.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\pgsb.lto (Trojan.Oficla) -> Delete on reboot.
C:\Documents and Settings\user1\cpoamwvat.exe (Trojan.Cutwail) -> Quarantined and deleted successfully.
C:\Documents and Settings\user1\cpoamwvaČ.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\cpoamwvat.exe (Trojan.Cutwail) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\cpoamwva.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\cpoamwvaČ.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\smss32.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\winlogon32.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\warnings.html (Malware.Trace) -> Quarantined and deleted successfully.
C:\Documents and Settings\user1\Application Data\Microsoft\Internet Explorer\Quick Launch\Security essentials 2010.lnk (Rogue.SecurityEssentials2010) -> Quarantined and deleted successfully.
C:\Documents and Settings\user1\Start Menu\Security essentials 2010.lnk (Rogue.SecurityEssentials2010) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ipsecndis.sys (Rootkit.Agent) -> Delete on reboot.
C:\WINDOWS\system32\Drivers\ntndis.sys (Rootkit.Agent) -> Delete on reboot.
C:\WINDOWS\system32\WORK.DAT (Malware.Trace) -> Quarantined and deleted successfully.

Edited by silotheatre, 18 May 2010 - 10:13 PM.


#5 chromebuster

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Posted 19 May 2010 - 12:34 AM

Hi,
How funny. You know, I've seen this same thing with my dad's laptop only a few months ago. He was getting the same strange "Bad Image" popyps, and not to mention, it took Eset's online scanner to remove GameVance for him too. But one thing. In the logs, I saw two files that were of rootkit origin. I'd recommend you really look at things. Check to make sure that MBAM really did remove those two files in the drivers folder.

Regards,
Chromebuster

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#6 quietman7

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Posted 19 May 2010 - 08:31 AM

Now rescan again with Malwarebytes Anti-Malware, but this time perform a Full Scan in normal mode and check all items found for removal. Don't forgot to check for database definition updates through the program's interface (preferable method) before scanning and to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • Follow these instructions: How to use SUPERAntiSpyware to scan and remove malware from your computer Guide.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
-- If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
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#7 silotheatre

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Posted 19 May 2010 - 05:11 PM

Sure thing. Will tackle this in a few hours. Cheers

#8 silotheatre

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Posted 19 May 2010 - 11:05 PM

This is the log from the full scan of MBAM

Database version: 4116

Windows 5.1.2600 Service Pack 2
Internet Explorer 6.0.2900.2180

5/20/2010 3:57:47 PM
mbam-log-2010-05-20 (15-57-47).txt

Scan type: Full scan (C:\|)
Objects scanned: 150933
Time elapsed: 32 minute(s), 7 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 9

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\System Volume Information\_restore{9DA88ED7-A721-418A-9F87-2B612709A87A}\RP193\A0029707.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{9DA88ED7-A721-418A-9F87-2B612709A87A}\RP193\A0029712.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{9DA88ED7-A721-418A-9F87-2B612709A87A}\RP193\A0030707.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{9DA88ED7-A721-418A-9F87-2B612709A87A}\RP193\A0032707.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{9DA88ED7-A721-418A-9F87-2B612709A87A}\RP198\A0035890.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{9DA88ED7-A721-418A-9F87-2B612709A87A}\RP198\A0035891.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{9DA88ED7-A721-418A-9F87-2B612709A87A}\RP198\A0035979.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ipsecndis.sys (Rootkit.Agent) -> Delete on reboot.
C:\WINDOWS\system32\Drivers\ntndis.sys (Rootkit.Agent) -> Delete on reboot.

#9 silotheatre

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Posted 19 May 2010 - 11:53 PM

Hers's the SuperAntispyware log

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/20/2010 at 04:37 PM

Application Version : 4.37.1000

Core Rules Database Version : 4960
Trace Rules Database Version: 2772

Scan type : Complete Scan
Total Scan Time : 00:22:16

Memory items scanned : 394
Memory threats detected : 0
Registry items scanned : 4606
Registry threats detected : 2
File items scanned : 15393
File threats detected : 74

Adware.Tracking Cookie
C:\Documents and Settings\user1\Cookies\user1@media.adrevolver[1].txt
C:\Documents and Settings\user1\Cookies\user1@paypal.112.2o7[1].txt
C:\Documents and Settings\user1\Cookies\user1@realmedia[2].txt
C:\Documents and Settings\user1\Cookies\user1@e-2dj6wjny-1ld5mc.stats.esomniture[2].txt
C:\Documents and Settings\user1\Cookies\user1@cgi-bin[2].txt
C:\Documents and Settings\user1\Cookies\user1@adrevolver[2].txt
C:\Documents and Settings\user1\Cookies\user1@tribalfusion[2].txt
C:\Documents and Settings\user1\Cookies\user1@msnbc.112.2o7[1].txt
C:\Documents and Settings\user1\Cookies\user1@banner.te.co[1].txt
C:\Documents and Settings\user1\Cookies\user1@1072285389[1].txt
C:\Documents and Settings\user1\Cookies\user1@adopt.specificclick[2].txt
C:\Documents and Settings\user1\Cookies\user1@iacas.adbureau[2].txt
C:\Documents and Settings\user1\Cookies\user1@burstnet[2].txt
C:\Documents and Settings\user1\Cookies\user1@2o7[1].txt
C:\Documents and Settings\user1\Cookies\user1@hearstmagazines.112.2o7[1].txt
C:\Documents and Settings\user1\Cookies\user1@ads.bridgetrack[2].txt
C:\Documents and Settings\user1\Cookies\user1@fastclick[1].txt
C:\Documents and Settings\user1\Cookies\user1@4674772[2].txt
C:\Documents and Settings\user1\Cookies\user1@ads.apn.co[1].txt
C:\Documents and Settings\user1\Cookies\user1@mediaonenetwork[1].txt
C:\Documents and Settings\user1\Cookies\user1@media.photobucket[1].txt
C:\Documents and Settings\user1\Cookies\user1@amznmerch.122.2o7[1].txt
C:\Documents and Settings\user1\Cookies\user1@30905001[1].txt
C:\Documents and Settings\user1\Cookies\user1@specificclick[1].txt
C:\Documents and Settings\user1\Cookies\user1@ads.aa.co[1].txt
C:\Documents and Settings\user1\Cookies\user1@atdmt[2].txt
C:\Documents and Settings\user1\Cookies\user1@mediaplex[1].txt
C:\Documents and Settings\user1\Cookies\user1@xiti[1].txt
C:\Documents and Settings\user1\Cookies\user1@ad.wsod[1].txt
C:\Documents and Settings\user1\Cookies\user1@1050835178[1].txt
C:\Documents and Settings\user1\Cookies\user1@content.yieldmanager[1].txt
C:\Documents and Settings\user1\Cookies\user1@one.apnfinda.co[2].txt
C:\Documents and Settings\user1\Cookies\user1@c7.zedo[1].txt
C:\Documents and Settings\user1\Cookies\user1@revsci[2].txt
C:\Documents and Settings\user1\Cookies\user1@finda.co[1].txt
C:\Documents and Settings\user1\Cookies\user1@doubleclick[1].txt
C:\Documents and Settings\user1\Cookies\user1@advertising[2].txt
C:\Documents and Settings\user1\Cookies\user1@stats.paypal[2].txt
C:\Documents and Settings\user1\Cookies\user1@revenue[2].txt
C:\Documents and Settings\user1\Cookies\user1@msnportal.112.2o7[1].txt
C:\Documents and Settings\user1\Cookies\user1@apmebf[2].txt
C:\Documents and Settings\user1\Cookies\user1@ads.pointroll[1].txt
C:\Documents and Settings\user1\Cookies\user1@server.iad.liveperson[1].txt
C:\Documents and Settings\user1\Cookies\user1@ad.yieldmanager[1].txt
C:\Documents and Settings\user1\Cookies\user1@adecn[1].txt
C:\Documents and Settings\user1\Cookies\user1@bs.serving-sys[2].txt
C:\Documents and Settings\user1\Cookies\user1@tacoda[2].txt
C:\Documents and Settings\user1\Cookies\user1@eventfinder.co[2].txt
C:\Documents and Settings\user1\Cookies\user1@at.atwola[2].txt
C:\Documents and Settings\user1\Cookies\user1@zedo[1].txt
C:\Documents and Settings\user1\Cookies\user1@1068795290[1].txt
C:\Documents and Settings\user1\Cookies\user1@questionmarket[1].txt
C:\Documents and Settings\user1\Cookies\user1@ads.eventfinder.co[2].txt
C:\Documents and Settings\user1\Cookies\user1@msnaccountservices.112.2o7[1].txt
C:\Documents and Settings\user1\Cookies\user1@photobox.112.2o7[2].txt
C:\Documents and Settings\user1\Cookies\user1@apnonline.112.2o7[1].txt
C:\Documents and Settings\user1\Cookies\user1@serving-sys[2].txt
C:\Documents and Settings\user1\Cookies\user1@1068851476[1].txt
C:\Documents and Settings\user1\Cookies\user1@insightexpressai[1].txt
C:\Documents and Settings\LocalService\Cookies\system@atdmt[1].txt
C:\Documents and Settings\LocalService\Cookies\system@doubleclick[1].txt
C:\Documents and Settings\LocalService\Cookies\system@msnaccountservices.112.2o7[1].txt
C:\Documents and Settings\LocalService\Cookies\system@2o7[1].txt
C:\Documents and Settings\LocalService\Cookies\system@msnportal.112.2o7[1].txt
C:\Documents and Settings\LocalService\Cookies\system@ad.wsod[2].txt

Trojan.Agent/Gen
HKLM\Software\AGProtect
HKLM\Software\AGProtect#Cfg

Rogue.SecurityEssentials2010
C:\Documents and Settings\user1\Desktop\Security essentials 2010.lnk

Trojan.Agent/Gen-FakeAlert[WEXE]
C:\SYSTEM VOLUME INFORMATION\_RESTORE{9DA88ED7-A721-418A-9F87-2B612709A87A}\RP193\A0029708.EXE
C:\WINDOWS\SYSTEM32\0041.DLL

Trojan.Agent/Gen-Nullo[Short]
C:\SYSTEM VOLUME INFORMATION\_RESTORE{9DA88ED7-A721-418A-9F87-2B612709A87A}\RP198\A0035993.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{9DA88ED7-A721-418A-9F87-2B612709A87A}\RP198\A0035994.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{9DA88ED7-A721-418A-9F87-2B612709A87A}\RP198\A0035995.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{9DA88ED7-A721-418A-9F87-2B612709A87A}\RP198\A0035996.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{9DA88ED7-A721-418A-9F87-2B612709A87A}\RP198\A0035997.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{9DA88ED7-A721-418A-9F87-2B612709A87A}\RP198\A0035998.EXE

#10 quietman7

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Posted 20 May 2010 - 07:24 AM

Please perform a scan with Kaspersky Online Virus Scanner.
-- Requires free Java Runtime Environment (JRE) to be installed before scanning for malware as ActiveX is no longer being used.
-- This scan will not remove any detected file threats but it will show where they are located so they can be cleaned with other tools.
  • Vista users need to right-click the IE or FF Start Menu or Quick Launch Bar icons and Run As Administrator from the context menu.
  • Read the "Advantages - Requirements and Limitations" then press the Posted Image... button.
  • You will be prompted to install an application from Kaspersky. Click the Run button. It will start downloading and installing the scanner and virus definitions.
  • When the downloads have finished, you should see 'Database is updated. Ready to scan'. Click on the Posted Image... button.
  • Make sure these boxes are checked. By default, they should be. If not, please check them and click on the Posted Image... button afterwards:
    • Detect malicious programs of the following categories:
      Viruses, Worms, Trojan Horses, Rootkits
      Spyware, Adware, Dialers and other potentially dangerous programs
    • Scan compound files (doesn't apply to the File scan area):
      Archives
      Mail databases
  • Click on My Computer under the Scan section. OK any warnings from your protection programs.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • Once the scan is complete (the 'status' will show complete), click on View Scan Report and any infected objects will be shown.
  • Click on Save Report As... and change the Files of type to Text file (.txt)
  • Name the file KAVScan_ddmmyy (day, month, year) before clicking on the Save button and save it to your Desktop.
  • Copy and paste (Ctrl+C) the saved scan results from that file in your next reply.
-- Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
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#11 silotheatre

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Posted 23 May 2010 - 03:59 PM

--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0: scan report
Monday, May 24, 2010
Operating system: Microsoft Windows XP Professional Service Pack 2 (build 2600)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Friday, May 21, 2010 03:41:57
Records in database: 4148719
--------------------------------------------------------------------------------

Scan settings:
scan using the following database: extended
Scan archives: yes
Scan e-mail databases: yes

Scan area - My Computer:
A:\
C:\
D:\

Scan statistics:
Objects scanned: 39710
Threats found: 0
Infected objects found: 0
Suspicious objects found: 0
Scan duration: 01:58:29

No threats found. Scanned area is clean.

Selected area has been scanned.


Seems pretty clear eh?

#12 quietman7

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Posted 24 May 2010 - 07:09 AM

How is your computer running now? Are there any more reports/alerts, signs of infection or issues with your browser?
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#13 silotheatre

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Posted 25 May 2010 - 05:21 AM

It's running brilliantly. There are no signs of any virus, spyware or any popups. The fan doesn't come on suddenly and for no apparent reason so that's brilliant.

THANK YOU SO MUCH! You are awesome and have saved us so much time and money! If ever you are visiting NZ (Auckland) flick us an email or call Silo Theatre and we'd be delighted to welcome you along to one of our shows as our guest.

Cheers!

#14 quietman7

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Posted 25 May 2010 - 06:26 AM

You're welcome.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Posted Image > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Posted Image > Run... and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
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