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Cannot connect to router


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8 replies to this topic

#1 mlbmls3

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Posted 17 May 2010 - 09:57 PM

I've been trying to reset our router and get it working but have been unsuccessful. Every time I reset the router and plug the Ethernet cord into one of the ports it connects to the network but I don't get an internet connection. I tried to connect to the routers IP address, factory reset is 192.168.1.1 but that never shows up when I run the command prompt. All I see is 0.0.0.0. I cannot renew ipconfig or release because of media disconnect.

The router is a linksys BEFSR41, firmware is v4.1. I have the 4.3 on my desktop but dont know how to upgrade. I'm running windows 7.



command prompt:



Microsoft Windows [Version 6.1.7600]

Copyright © 2009 Microsoft Corporation. All rights reserved.



C:\Users\ChrisV>ipconfig



Windows IP Configuration





Wireless LAN adapter Wireless Network Connection:



Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Link-local IPv6 Address . . . . . : fe80::8946:764c:c03:953a%11

Autoconfiguration IPv4 Address. . : 169.254.149.58

Subnet Mask . . . . . . . . . . . : 255.255.0.0

Default Gateway . . . . . . . . . : 0.0.0.0



Tunnel adapter isatap.{EBD51ABB-CDD9-43FB-B25C-B8C43A88BF38}:



Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :



Tunnel adapter 6TO4 Adapter:



Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :



Tunnel adapter Teredo Tunneling Pseudo-Interface:



Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :



Tunnel adapter isatap.{2BB34865-FCF4-4D05-A46E-6D69401402B7}:



Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :





C:\Users\ChrisV>

C:\Users\ChrisV>ipconfig/renew



Windows IP Configuration



No operation can be performed on Wireless Network Connection while it has its me

dia disconnected.



C:\Users\ChrisV>ipconfig/release



Windows IP Configuration



No operation can be performed on Wireless Network Connection while it has its me

dia disconnected.

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#2 CaveDweller2

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Posted 18 May 2010 - 07:31 AM

What is the make and model of the router?

Are you plugging your PC into one of the 4 ports on the back that are grouped together?

How do you know its connecting to anything?

Hope this helps thumbup.gif

Associate in Applied Science - Network Systems Management - Trident Technical College


#3 Baltboy

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Posted 18 May 2010 - 11:34 AM

Please do and ipconfig /all and post the results for the "Ethernet adapter Local Area Connection:" only
Get your facts first, then you can distort them as you please.
Mark Twain

#4 mlbmls3

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Posted 18 May 2010 - 06:33 PM

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 18-A9-05-BB-16-23
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::8946:764c:c03:953a%11(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.149.58(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . : 0.0.0.0
DHCPv6 IAID . . . . . . . . . . . : 236497157
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-D6-7E-E3-18-A9-05-BB-16-23

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

#5 mlbmls3

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Posted 18 May 2010 - 06:37 PM

What is the make and model of the router?

Are you plugging your PC into one of the 4 ports on the back that are grouped together?

How do you know its connecting to anything?


It's a linksys BEFSR41 router. Same one as the link.
http://homesupport.cisco.com/en-us/wireles...ksysbycisco.com

Yes I am plugging the cord into one of the 4 ports on the back that are grouped together. I know the router works because we were just using it in the living room to run out consoles. We had to move it back into the bedroom for the computers because our wireless router died.

#6 CaveDweller2

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Posted 19 May 2010 - 02:05 AM

Have you reset the router when you moved it? Little button right beside the power plug, need a pen or straightened paperclip to press and hold it for a few seconds.

Hope this helps thumbup.gif

Associate in Applied Science - Network Systems Management - Trident Technical College


#7 mlbmls3

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Posted 19 May 2010 - 11:57 AM

yes it has been reset several times

#8 Darth sidious

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Posted 19 May 2010 - 01:19 PM

Check your firewall isn't blocking a connection to your routers ip address you may need to add the routers ip address into trusted networks or something similar depending on your firewall model.
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#9 Baltboy

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Posted 21 May 2010 - 07:31 AM

For some reason your computer is not recieving a DHCP aquired address. I would try to set a static IP on your computer so you can get into the router to see what is going on.
Get your facts first, then you can distort them as you please.
Mark Twain




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