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Windows Vista Crashed and will not restart

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#1 firefly52


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Posted 17 May 2010 - 05:47 PM

Windows Vista Home Premium
HP Pavilion a1700n
250GB hard drive
1024 MB memory
3800+ AMD Athlon 64 x 2 Dual Core Processor
NVIDIA GeForce 6150 LE graphics

Computer is about 4 - 5 years old. This is the 3rd or 4th time it's crashed. One time it reformatted itself to come back. This time it simply won't boot up at all and freezes while booting. Then gave this error:

A problem has been detected and Windows has been shut down to prevent damage to your computer.

A clock interrupt was not received on a secondary processor within the allocated time interval. If this is the first time youo've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly insatalled. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

If problems continue, disable or remove any newly installed hardare or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable comonents, restart your computer, press F8 to select advanced startup options, and then select safe mode.

Technical information: ***STOP: 0x00000061, 0x00000000, 0x803D1120, 0x00000001)

collecting data for crashdump...
initializing disk for crash dump...
beginning dump of physical memory.
Dumping physical memory to disk: 100
physical memory dump complete.

Contact your system admin or technical support group for furthur assistance.

Restarted compouter with button on CPU tower. It wouldn't boot up.
Restarted again after turning off for at least 2 minutes.

Launch Startup Repair (Recommended)
started booting up then froze again.

Restarted again.... stuck again..... did this several times.... freezes up while booting up each time.

Restarted in Safe Mode
option: "Repair Your Computer"
Restart - "Launch Startup Repair (Recommended)... stuck again

Only 2 options given and neither one will work.

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#2 hamluis



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Posted 18 May 2010 - 04:35 PM

General info.

Worth Reviewing.

You seem to have reported two different STOP errors...the 61 STOP error and the 101 STOP error.

You might also check the HP forums for more info.


Edited by hamluis, 18 May 2010 - 04:36 PM.

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