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Random BSOD for HP DC7800 PCs, Help!


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#1 ramolin

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Posted 17 May 2010 - 05:46 PM

Recently some of our computers are having random blue screen of death. The common with all these computers are they are same model: HP DC7800 SFF. I checked with HP and they couldn't find any problem.
I use BlueScreenView to get the detailed BSOD info as below:
Dump File : Mini051710-01.dmp
Crash Time : 17/05/2010 11:05:52 AM
Bug Check String : INVALID_WORK_QUEUE_ITEM
Bug Check Code : 0x00000096
Parameter 1 : 0x8a448160
Parameter 2 : 0x8055b17c
Parameter 3 : 0x8055b140
Parameter 4 : 0x8056bd24
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+21cc5
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5938 (xpsp_sp3_gdr.100216-1514)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini051710-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600

Half of the company are using this model and we need to fix these asap. Can somebody help!

Edited by ramolin, 17 May 2010 - 05:57 PM.


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#2 ramolin

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Posted 17 May 2010 - 06:58 PM

System Information for one of these PCs. They are all HP standard hardware config.
System Summary:

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Manufacturer Hewlett-Packard
System Model HP Compaq dc7800p Small Form Factor
System Type X86-based PC
Processor x86 Family 6 Model 15 Stepping 11 GenuineIntel ~2327 Mhz
BIOS Version/Date Hewlett-Packard 786F1 v01.04, 18/07/2007
SMBIOS Version 2.5
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale Australia
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
Time Zone AUS Eastern Standard Time
Total Physical Memory 2,052.00 MB
Available Physical Memory 1.17 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 4.76 GB
Page File C:\pagefile.sys

System Information for Hardware Resources Conflicts/Sharing:
I/O Port 0x00000000-0x00000CF7 PCI bus
I/O Port 0x00000000-0x00000CF7 Direct memory access controller

I/O Port 0x000003C0-0x000003DF Intel® Q35 Express Chipset PCI Express Root Port - 29B1
I/O Port 0x000003C0-0x000003DF NVIDIA Quadro NVS 285

IRQ 10 Standard Dual Channel PCI IDE Controller
IRQ 10 Intel® ICH9 Family USB Universal Host Controller - 2937
IRQ 10 Intel® ICH9 Family USB Universal Host Controller - 2934
IRQ 10 Intel® ICH9 Family USB2 Enhanced Host Controller - 293A
IRQ 10 Intel® ICH9 2 port Serial ATA Storage Controller 2 - 2926

IRQ 5 Intel® Q35 Express Chipset PCI Express Root Port - 29B1
IRQ 5 NVIDIA Quadro NVS 285
IRQ 5 Intel® Management Engine Interface
IRQ 5 Intel® 82566DM-2 Gigabit Network Connection
IRQ 5 Intel® ICH9 Family USB Universal Host Controller - 2938
IRQ 5 Intel® ICH9 Family USB Universal Host Controller - 2939
IRQ 5 Intel® ICH9 Family USB2 Enhanced Host Controller - 293C
IRQ 5 Microsoft UAA Bus Driver for High Definition Audio
IRQ 5 Intel® ICH9 Family PCI Express Root Port 2 - 2942
IRQ 5 Intel® ICH9 Family USB Universal Host Controller - 2935

Memory Address 0xFC000000-0xFDFFFFFF Intel® Q35 Express Chipset PCI Express Root Port - 29B1
Memory Address 0xFC000000-0xFDFFFFFF NVIDIA Quadro NVS 285

Memory Address 0xA0000-0xBFFFF PCI bus
Memory Address 0xA0000-0xBFFFF Intel® Q35 Express Chipset PCI Express Root Port - 29B1
Memory Address 0xA0000-0xBFFFF NVIDIA Quadro NVS 285

I/O Port 0x000003B0-0x000003BB Intel® Q35 Express Chipset PCI Express Root Port - 29B1
I/O Port 0x000003B0-0x000003BB NVIDIA Quadro NVS 285

Memory Address 0xF8000000-0xFEBFFFFF PCI bus
Memory Address 0xF8000000-0xFEBFFFFF Intel® Q35 Express Chipset PCI Express Root Port - 29B1
Memory Address 0xF8000000-0xFEBFFFFF NVIDIA Quadro NVS 285

Memory Address 0xFED40000-0xFED44FFF PCI bus
Memory Address 0xFED40000-0xFED44FFF Infineon Trusted Platform Module

#3 hamluis

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Posted 17 May 2010 - 07:14 PM

I don't see very much that is enlightening.

The error general info indicates that it's a driver error, but nothing more than that.

I'd start with the chipset drivers on a given system, uninstalling/reinstalling.

I'd also check Event Viewer for anything that might be useful, since the BSOD isn't very informative.

How To Use Event Viewer - http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/

Louis

#4 ramolin

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Posted 17 May 2010 - 08:38 PM

Thanks Louis, will try reinstall chips driver.
I called HP again and they mentioned the ntoskrnl.exe error indicates the OS files are corrupted and might need to restore or reinstall OS, which I doubt.
And All these PCs have NVIDIA dual monitor video card installed: NVIDIA Quadro NVS 285. Not sure if that related with this problem

The event viewer doesn't give much info as below:
Error code 00000096, parameter1 8a448160, parameter2 8055b17c, parameter3 8055b140, parameter4 8056bd24.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Details
Product: Windows Operating System
ID: 1003
Source: System Error
Version: 5.2
Symbolic Name: ER_KRNLCRASH_LOG
Message: Error code %1, parameter1 %2, parameter2 %3, parameter3 %4, parameter4 %5.

Explanation
A blue screen (Stop error) was reported. The message contains details about the error. A matching event with Event ID 1001 might also appear in the event log. This matching event displays information about the specific error that occurred.


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