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Random restarts


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#1 teStud0

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Posted 17 May 2010 - 02:35 PM

This is my first post so sorry if this is the wrong sub forum.

CPU Specs:
-MS-7104 Mobo
-Pentium 4 2.8Ghz (1Mb L2 cache/800Mhz FSB) (UNoverclocked)
-1gig DDR RAM
-Radeon X1650 Series (512MB)
-1 20Gig HDD (IDE)
-1 80Gig HDD (IDE)
-Win XP SP3

- Recently changed Processor from 1.5Ghz to 2.8Ghz (although it was still restarting back then especially on SC2), Also changed RAM from 512Mb to 1Gig
- >37C room temp, Old Power Supply (the fan isn't as powerful as it used to) and old CPU fan/HSF. Changed to a new Power Supply (550w - 600w) and bigger HSF still no results
- 80Gig HDD had 15% fitness 85% performance on SMART, tried not using it upon booting but still restarting
- Checked RAM for errors and found 2 of them
- Tried to turn off the "automatic restart " option but now it simply shuts down abruptly (like pulling the plug) and doesn't restart.

Temp while playing (Speedfan):
CPU: 55-70C (was spiking at 80C). Changed to a bigger HSF 60 - 70C (no more spikes to 80+)
Mobo: 30-40C
GPU: 45-55C
HDD: 40-45C

Edited by teStud0, 17 May 2010 - 02:42 PM.


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#2 MrBruce1959

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Posted 17 May 2010 - 03:03 PM

Hello, teStud0 and welcome to Bleepingcomputer!

You are in the right forum for your problem which is probably hardware related.

You mentioned something about your RAM, I believe you said you had ran a RAM diagnostic program and found 2 errors.

Are you still using this RAM and what error did the program detect if you can remember?

I do not see the temperatures you listed as being a major factor, unless they are not the highest values and are higher at some point just before the shut down happens.

Do you notice anything going on inside the tower just before the shut down happens?

Do fans spin faster?

Before I go on to other things can you reply with answers to what I have already asked?

I'll watch for your reply.

Best regards.
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#3 rigacci

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Posted 17 May 2010 - 03:51 PM

Have you more info on the processor? Each one has its own temperature range. For some the 60-70 would be high while for others it might not be that bad.

There are some markings on the top of the processor, such as SL6PF, which has the following specs (and a 75 temp range)

http://processorfinder.intel.com/details.aspx?sSpec=SL6PF



Heat is the #1 reason for shutting down unexpectedly.

Have you checked any mini-dumps? They can point to the reasons for an ungraceful shutdown.


I hope this helps.

DR

#4 Darth sidious

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Posted 17 May 2010 - 05:57 PM

When you replaced the HSF you cleaned off any old thermal paste off the processor and replaced with a fresh thin layer of paste unless HSF came with some.

Check your system fans that pull air into the chassis and take air out of chassis are working ok may need replacing.
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#5 teStud0

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Posted 17 May 2010 - 07:03 PM

You mentioned something about your RAM, I believe you said you had ran a RAM diagnostic program and found 2 errors.

Are you still using this RAM and what error did the program detect if you can remember?

I used this RAM tester (it doesn't have much since its a free version only. Dunno how to use Memtest86.

Do you notice anything going on inside the tower just before the shut down happens?

Do fans spin faster?

Not really. I added a warning "beep" if one of the temps goes higher than normal in Speedfan. No beeps before a restart occurs.

Have you more info on the processor? Each one has its own temperature range. For some the 60-70 would be high while for others it might not be that bad.

There are some markings on the top of the processor, such as SL6PF, which has the following specs (and a 75 temp range)

http://processorfinder.intel.com/details.aspx?sSpec=SL6PF



Heat is the #1 reason for shutting down unexpectedly.

Mine is this. Still within the normal temp atm.

Have you checked any mini-dumps? They can point to the reasons for an ungraceful shutdown.


I hope this helps.

How do you open mini dumps?

#6 MrBruce1959

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Posted 17 May 2010 - 07:18 PM

you can use this program which is free its called BlueScreenView http://www.nirsoft.net/utils/blue_screen_view.html you have to locate the dump files to view them.
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#7 teStud0

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Posted 18 May 2010 - 05:39 AM

Added the recent logs from the minidump viewer.

Attached File  minidump.JPG   283.14KB   18 downloads

#8 rigacci

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Posted 18 May 2010 - 09:57 AM

I am not sure this will help but here is a thread about some of the crashes you have had:

http://forums.majorgeeks.com/showthread.php?p=1178947

They are attributing it to Malware, unless it is a new install and then they are saying it could be bad drivers.

Good luck.

DR

#9 MrBruce1959

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Posted 18 May 2010 - 12:07 PM

I see some crashes related to ATI which is a Video card driver issue also.

You may want to go to http://www.ati.com and look for updated drivers under the support section.
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#10 teStud0

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Posted 18 May 2010 - 12:22 PM

I see some crashes related to ATI which is a Video card driver issue also.

You may want to go to http://www.ati.com and look for updated drivers under the support section.

I always check for updated drivers every now and then. Also I've reinstalled it already.

Read in other forums that disabling the shared memory in BIOS would do the trick. Done that and no restarts (but did that only two hours ago).

Edited by teStud0, 18 May 2010 - 12:22 PM.


#11 MrBruce1959

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Posted 18 May 2010 - 12:30 PM

OK try downloading MalwareBytes and running the FREE version after you update it with the latest updates and see if it finds any Malware. rigacci is a BC Malware Senior so that advice should be looked into seriously. http://www.malwarebytes.org/
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#12 teStud0

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Posted 18 May 2010 - 12:35 PM

OK try downloading MalwareBytes and running the FREE version after you update it with the latest updates and see if it finds any Malware. rigacci is a BC Malware Senior so that advice should be looked into seriously. http://www.malwarebytes.org/

Will try that in a event of another restart. Although I doubt it bcoz I use KIS 9.

#13 MrBruce1959

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Posted 18 May 2010 - 12:47 PM

OK try downloading MalwareBytes and running the FREE version after you update it with the latest updates and see if it finds any Malware. rigacci is a BC Malware Senior so that advice should be looked into seriously. http://www.malwarebytes.org/

Will try that in a event of another restart. Although I doubt it bcoz I use KIS 9.


It never hurts to be safe, I do not agree with running more than one real-time scanner, but I do agree with running several different (what I call On-demand) scanners.

To back up my theory, I have had computers brought to me, which had McAfee on them, I scanned first with Spybot Search & Destroy, and found a Knoobface Trojan and a downloader.exe on the machine, Spybot found something McAfee didn't find. :thumbsup:

Then scanning with MalwareBytes more bad code was found. :flowers:

Then running a program called Norman Malware remover, more registry keys were found to be infected.

So, the saying goes, one program alone of this type of scan tool, is not always enough.
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#14 rigacci

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Posted 18 May 2010 - 03:51 PM

One of the best On-Line scanners is available at http://www.f-secure.com

There are others (Panda and Kaspersky) but the F-Secure actually does the cleaning as well.



If it was the shared memory, that is even better. Go figure.

Good luck.

DR :thumbsup:

#15 teStud0

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Posted 20 May 2010 - 11:21 AM

Update:

Used the Malwarebytes + KIS (found some viruses) and still random restarts happen. Will try disabling the on board soundcard + LAN card.

More help would be appreciated. :thumbsup:

Edited by teStud0, 20 May 2010 - 11:21 AM.





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