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Search Engine Redirect Problems


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11 replies to this topic

#1 PearlIzumi

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Posted 17 May 2010 - 11:28 AM

I've run a number of malware removal and anti-virus programs, all of which found problems but did not seem to fix the problem. I use Firefox primarily but I am having the search engine redirect problems no matter which browser I use.


DDS (Ver_09-03-16.01) - NTFSx86
Run by Pearl Izumi at 16:36:09.71 on Sat 05/15/2010
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1014.204 [GMT -7:00]

AV: AntiVir Desktop *On-access scanning disabled* (Updated)

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Avira\AntiVir Desktop\avshadow.exe
C:\WINDOWS\system32\LxrJD31s.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\WebEx\Productivity Tools\PTIM.exe
C:\Program Files\WebEx\Productivity Tools\ptoneclk.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\v8\Rpro\Schedule.exe
C:\Program Files\WebEx\Productivity Tools\ptSrv.exe
C:\PROGRA~1\HEWLET~1\Toolbox\STATUS~1\STATUS~1.EXE
C:\Program Files\Hewlett-Packard\Toolbox\jre\bin\javaw.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\v8\Rpro\EFT\PPMSERVR.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\v8\Rpro8.exe
C:\Documents and Settings\Pearl Izumi\Desktop\Anti Viral\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.pearlizumi.com/
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyServer = 172.23.136.11:8080
uInternet Settings,ProxyOverride = <local>;*.local
uURLSearchHooks: UrlSearchHook Class: {00000000-6e41-4fd3-8538-502f5495e5fc} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: WebEx Productivity Tools: {90e2ba2e-dd1b-4cde-9134-7a8b86d33ca7} - c:\program files\webex\productivity tools\ptonecli.dll
BHO: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
TB: WebEx Productivity Tools: {90e2ba2e-dd1b-4cde-9134-7a8b86d33ca7} - c:\program files\webex\productivity tools\ptonecli.dll
uRun: [PTIM.exe] c:\program files\webex\productivity tools\PTIM.exe
uRun: [PTOneClick] c:\program files\webex\productivity tools\ptoneclk.exe /AutoRunning="2"
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [Client Access Service] "c:\program files\ibm\client access\cwbsvstr.exe"
mRun: [Client Access Help Update] "c:\program files\ibm\client access\cwbinhlp.exe"
mRun: [Client Access Check Version] "c:\program files\ibm\client access\cwbckver.exe" LOGIN
mRun: [Client Access Express Welcome] "c:\program files\ibm\client access\cwbwlwiz.exe"
mRun: [Client Access PC5250 Sound] "c:\program files\ibm\client access\emulator\pcssnd.exe"
mRun: [FinishOptions] c:\docume~1\pearli~1\locals~1\temp\hpbinxst.exe
mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [TomcatStartup 2.5] c:\program files\hewlett-packard\toolbox\hpbpsttp.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\ciscos~1.lnk - c:\program files\cisco systems\vpn client\ipsecdialer.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\rprosc~1.lnk - c:\v8\rpro\Schedule.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\shortc~1.lnk - c:\v8\rpro\eft\PPMSERVR.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\spywar~1.lnk - c:\program files\spywareguard\sgmain.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\winzip~1.lnk - c:\program files\winzip\WZQKPICK.EXE
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/director/sw.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
TCP: {E0AE4FAE-7E6B-4C1F-B93D-2A446DCB7FA8} = 172.23.136.10,172.23.136.12
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: igfxcui - igfxdev.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\pearli~1\applic~1\mozilla\firefox\profiles\h9e6gsiq.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - www.pearlizumi.com
FF - prefs.js: keyword.URL - hxxp://supertoolbar.ask.com/redirect?client=ff&src=kw&tb=TRL&o=101840&locale=en_US&q=
FF - prefs.js: network.proxy.ftp - 172.23.136.11
FF - prefs.js: network.proxy.ftp_port - 8080
FF - prefs.js: network.proxy.gopher - 172.23.136.11
FF - prefs.js: network.proxy.gopher_port - 8080
FF - prefs.js: network.proxy.http - 172.23.136.11
FF - prefs.js: network.proxy.http_port - 8080
FF - prefs.js: network.proxy.socks - 172.23.136.11
FF - prefs.js: network.proxy.socks_port - 8080
FF - prefs.js: network.proxy.ssl - 172.23.136.11
FF - prefs.js: network.proxy.ssl_port - 8080
FF - prefs.js: network.proxy.type - 1
FF - component: c:\program files\webex\productivity tools\components\OCFF.dll
FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("media.enforce_same_site_origin", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.cache_size", 51200);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.ogg.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.wave.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.autoplay.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.urlbar.autocomplete.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("capability.policy.mailnews.*.wholeText", "noAccess");
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.storage.default_quota", 5120);
c:\program files\mozilla firefox\greprefs\all.js - pref("content.sink.event_probe_rate", 3);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.http.prompt-temp-redirect", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("layout.css.dpi", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("layout.css.devPixelsPerPx", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("gestures.enable_single_finger_input", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.max_chrome_script_run_time", 0);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.tcp.sendbuffer", 131072);
c:\program files\mozilla firefox\greprefs\all.js - pref("geo.enabled", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.remember_cert_checkbox_default_setting", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr", "moz35");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-cjkt", "moz35");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.blocklist.level", 2);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.restrict.typed", "~");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.default.behavior", 0);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.history", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.formdata", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.passwords", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.downloads", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cookies", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cache", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.sessions", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.offlineApps", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.siteSettings", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.history", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.formdata", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.passwords", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.downloads", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.cookies", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.cache", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.sessions", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.offlineApps", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.siteSettings", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.sanitize.migrateFx3Prefs", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.ssl_override_behavior", 2);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("security.alternate_certificate_error_page", "certerror");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.autostart", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.dont_prompt_on_enter", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("geo.wifi.uri", "https://www.google.com/loc/json");

============= SERVICES / DRIVERS ===============

R1 avgio;avgio;c:\program files\avira\antivir desktop\avgio.sys [2009-3-25 11608]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-5-6 68168]
R2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\program files\avira\antivir desktop\sched.exe [2009-3-25 135336]
R2 AntiVirService;Avira AntiVir Guard;c:\program files\avira\antivir desktop\avguard.exe [2009-3-25 267432]
R2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2009-3-25 60936]
R2 CVPNDRV;Cisco Systems IPsec Driver;c:\windows\system32\drivers\CVPNDrv.sys [2005-12-20 160325]
S3 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2005-12-20 472352]

=============== Created Last 30 ================

2010-05-11 10:40 <DIR> --d----- c:\program files\iPod
2010-05-11 10:40 <DIR> --d----- c:\program files\iTunes
2010-05-11 10:40 <DIR> --d----- c:\docume~1\alluse~1\applic~1\{429CAD59-35B1-4DBC-BB6D-1DB246563521}
2010-05-11 10:29 <DIR> --d----- c:\program files\Bonjour
2010-05-10 16:32 <DIR> --d----- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2010-05-10 16:31 <DIR> --d----- c:\program files\SUPERAntiSpyware
2010-05-10 16:31 <DIR> --d----- c:\docume~1\pearli~1\applic~1\SUPERAntiSpyware.com
2010-05-10 16:30 <DIR> --d----- c:\program files\common files\Wise Installation Wizard
2010-04-21 14:17 <DIR> --d----- c:\windows\system32\NtmsData
2010-04-21 14:16 <DIR> --d----- c:\docume~1\pearli~1\applic~1\Avira

==================== Find3M ====================

2010-04-29 15:39 38,224 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2010-04-29 15:39 20,952 a------- c:\windows\system32\drivers\mbam.sys
2010-04-08 13:20 107,808 a------- c:\windows\system32\dns-sd.exe
2010-04-08 13:20 91,424 a------- c:\windows\system32\dnssd.dll

============= FINISH: 16:37:15.29 ===============

Attached Files



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 18 May 2010 - 06:28 PM

Hello

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:
    Please visit this webpage for download links, and instructions for running the tool:

    http://www.bleepingcomputer.com/combofix/how-to-use-combofix

    Please ensure you read this guide carefully and install the Recovery Console first.

    The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode.
    This allows us to more easily help you should your computer have a problem after an attempted removal of malware.
    It is a simple procedure that will only take a few moments of your time.


    Once installed, you should see a blue screen prompt that says:
      The Recovery Console was successfully installed.
    Please continue as follows:
    • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    • Click Yes to allow ComboFix to continue scanning for malware.

    When the tool is finished, it will produce a report for you.

    Please include the report in your next post:

    C:\ComboFix.txt

"information and logs"
    In your next post I need the following
    1. Log from Combofix
    2. let me know of any problems you may have had
    3. How is the computer doing now?

Gringo




I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 PearlIzumi

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Posted 18 May 2010 - 06:58 PM

Hi! Thanks for your help!!

I ran combofix with one small problem - it wouldn't let me Download the microsoft windows recovery console. Should I manually download that?

I attached the log as a separate file. The computer seems to be running fine. I just did a few google searches and all the links went through correctly, so I may be good again.

Attached Files

  • Attached File  log.txt   13.06KB   1 downloads


#4 gringo_pr

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Posted 18 May 2010 - 07:21 PM

Greetings,

please do the following

extra combofix report

I need to see one of the extra reports combofix makes
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box
CODE
C:\Qoobox\Add-Remove Programs.txt
  • click ok
  • copy and paste the report into this topic for me to review

TFC(Temp File Cleaner):
  • Please download TFC to your desktop,
  • Save any unsaved work. TFC will close all open application windows.
  • Double-click TFC.exe to run the program.
  • If prompted, click "Yes" to reboot.
Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

: Malwarebytes' Anti-Malware :
    Please download Malwarebytes' Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


"information and logs"
    In your next post I need the following
    1. Extra combofix log
    2. MBAM log
    3. let me know of any problems you may have had
    4. How is the computer doing now?

Gringo



I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 PearlIzumi

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Posted 18 May 2010 - 07:33 PM

Extra Combo Fix Log:

Adobe Acrobat 7.0.1 and Reader 7.0.1 Update
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 7.0
Amazon MP3 Downloader 1.0.3
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Ask Toolbar
Avira AntiVir Personal - Free Antivirus
BitZipper 2009
Bonjour
Broadcom Gigabit Integrated Controller
CrossLoop 2.20
Dell Resource CD
DivX Plus Web Player
EPSON Printer Software
Hotfix for Windows XP (KB942288-v3)
HP LaserJet 2410/2420/2430
hp LaserJet Toolbox
IBM iSeries Access for Windows
Intel® Graphics Media Accelerator Driver
iTunes
JD Secure 3.1
Macromedia Flash Player 8
Macromedia Shockwave Player
Malwarebytes' Anti-Malware
Microsoft .NET Framework 1.1
Microsoft .NET Framework 2.0 Service Pack 1
Microsoft Office Standard Edition 2003
Microsoft Silverlight
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Mozilla Firefox (3.5.9)
Octoshape add-in for Adobe Flash Player
QuickTime
Retail Pro® 8-Series Pearl Izumi, Inc. 8.52 Inst1
Retail Pro® 8 Series Pearl Izumi, Inc. 8.40 Inst1
Smart PDF Converter 5.0.1.325
Sonic RecordNow! Plus
SoundMAX
SUPERAntiSpyware Free Edition
Update for Windows XP (KB931836)
VC80CRTRedist - 8.0.50727.4053
VPN Client
WebEx Productivity Tools
WebFldrs XP
WinZip



Will run MBam and the other one and post those momentarily in another post. Thanks!

#6 PearlIzumi

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Posted 18 May 2010 - 07:46 PM

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4052

Windows 5.1.2600 Service Pack 2
Internet Explorer 6.0.2900.2180

5/18/2010 5:43:03 PM
mbam-log-2010-05-18 (17-43-03).txt

Scan type: Quick scan
Objects scanned: 167889
Time elapsed: 4 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


#7 gringo_pr

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Posted 18 May 2010 - 07:52 PM

Hello

These logs are looking alot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs
    1. click on start
    2. then go to settings
    3. after that you need control panel
    4. look for the icon add/remove programs
    click on the following programs

    Adobe Reader 7.0
    Ask Toolbar


    and click on remove

Update Adobe Reader
    Recently there have been vunerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions.
    If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.
      If you don't like Adobe Reader (33.5 MB), you can download Foxit PDF Reader(3.5MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

      Note: When installing FoxitReader, be carefull not to install anything to do with AskBar.

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan

Go Eset web page to run an online scannner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the activex control to install
    • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options
      Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • Use notepad to open the logfile located at C:\Program Files\Eset\Eset Online Scanner\log.txt
Copy and paste that log as a reply to this topic

"information and logs"
    In your next post I need the following
    1. Log From ESET Online Scanner
    2. let me know of any problems you may have had
    3. How is the computer doing now?

Gringo


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#8 PearlIzumi

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Posted 19 May 2010 - 03:43 PM

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
Update failed (41217). Trying proxy 172.23.136.118080
finished. ret_update=0 e_gle=0
Update failed (41217). Trying proxy 172.23.136.118080
finished. ret_update=0 e_gle=0
# version=7
# IEXPLORE.EXE=6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=02b1c8949a101b4288300d3f1035326d
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2010-05-19 07:28:57
# local_time=2010-05-19 12:28:57 (-0800, Pacific Daylight Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 2
# compatibility_mode=1797 16775141 100 100 0 49068665 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=161946
# found=0
# cleaned=0
# scan_time=6436


No problems - computer seems to be doing fine. Google hasn't been redirecting since yesterday.

#9 gringo_pr

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Posted 19 May 2010 - 06:15 PM

Hello

Very well done!! This is my general post for when your logs show no more signs of malware ;)- Please let me know if you still are having problems with your computer and what these problems are.

The following procedure will implement some cleanup procedures. It will also reset your System Restore by flushing out previous restore points and create a new restore point.

:Uninstall ComboFix:
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.

:remove tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

:clear system restore points:

This is a good time to clear your existing system restore points and establish a new clean restore point:
  • Go to Start > All Programs > Accessories > System Tools > System Restore
  • Select Create a restore point, and Ok it.
  • Next, go to Start > Run and type in cleanmgr
  • choose your root drive (normally C:)
  • after it calculates how much space you will save it will open up a new window
  • Select the More options tab at the top of the window
  • Choose the option to clean up system restore and OK it.
  • go back to the disk clean up tab
  • put a checkmark in all - except compress old files (leave this unchecked)
  • click Ok then click yes
This will remove all restore points except the new one you just created and clean unneeded files

:Make your Internet Explorer more secure:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialise and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    Next press the Apply button and then the OK to exit the Internet Properties page.

:Turn On Automatic Updates:
    Turn On Automatic Updates
    1. Click Start, click Run, type sysdm.cpl, and then press ENTER.
    2. Click the Automatic Updates tab, and then click to select one of the following options. We recommend that you select the Automatic (recommended) Automatically download recommended updates for my computer and install them

    If you click this setting, click to select the day and time for scheduled updates to occur. You can schedule Automatic Updates for any time of day. Remember, your computer must be on at the scheduled time for updates to be installed. After you set this option, Windows recognizes when you are online and uses your Internet connection to find updates on the Windows Update Web site or on the Microsoft Update Web site that apply to your computer. Updates are downloaded automatically in the background, and you are not notified or interrupted during this process. An icon appears in the notification area of your taskbar when the updates are being downloaded. You can point to the icon to view the download status. To pause or to resume the download, right-click the icon, and then click Pause or Resume. When the download is completed, another message appears in the notification area so that you can review the updates that are scheduled for installation. If you choose not to install at that time, Windows starts the installation on your set schedule.

    or visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

:antispyware programs:

I would reccomend the download and installation of some or all of the following programs (all free), and the updating of them regularly:
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Spyware Blaster - By altering your registry, this program stops harmful sites from installing things like ActiveX Controls on your machines.
  • Malwarebytes' Anti-Malware - Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and useing often.

please read this great article by miekiemoes How to prevent Malware:
and
this great article by Tony Klein So How Did I Get Infected In First Place

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

My help is free, however, if you wish to make a small donation to show appreciation and to help me continue the fight against Malware, then click here:

Gringo

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#10 PearlIzumi

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Posted 20 May 2010 - 07:55 PM

Hey there! I ran through everything and didn't have any problems. the only comment I have is that i never ever ever never use Microsoft Explorer, only Firefox. Thank you SO much.

#11 gringo_pr

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Posted 20 May 2010 - 09:25 PM

very good and you are welcome


gringo
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#12 gringo_pr

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Posted 23 May 2010 - 01:46 PM

Since the issue is resolved, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

The fixes and advice in this thread are for this machine only.
Do not apply the instructions from this thread to your own machine.
Please start a new thread describing your issue and someone will be along to assist you.


With Regards,
Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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