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kernal_Data_Inpage_error.. Virus or fault?


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#1 IrishGuy74

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Posted 16 May 2010 - 03:58 PM

Hi Folks..

This is my 13 yr old Daughters Laptop..Acer Extensa 5230E.

Lately Its been freezing and getting a blue screen with all this info and a message stating "Kernal_Data_Inpage_error..

I did two virus scans with spybot and malware removal..both came up with "mywebsearch" which I (think) deleted.

I deleted spybot because I thought it was slowing down the system..

I also ran chkdsk/f/r and it fixed any issues AFAIK.

BSOD.txt File..


==================================================
Dump File : Mini051610-01.dmp
Crash Time : 16/05/2010 19:11:37
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : 0x8b1afde0
Parameter 2 : 0xc0000185
Parameter 3 : 0x2bcb48c4
Parameter 4 : 0xb135f06c
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+89a7c
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18427 (vistasp1_gdr.100218-0019)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini051610-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini051410-02.dmp
Crash Time : 14/05/2010 00:41:37
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : 0xc0403ed0
Parameter 2 : 0xc0000185
Parameter 3 : 0x34829860
Parameter 4 : 0x807daa9a
Caused By Driver : ataport.SYS
Caused By Address : ataport.SYS+fa9a
File Description : ATAPI Driver Extension
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18000 (longhorn_rtm.080118-1840)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini051410-02.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini051410-01.dmp
Crash Time : 14/05/2010 00:16:05
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : 0xc0551150
Parameter 2 : 0xc0000185
Parameter 3 : 0x245d48c0
Parameter 4 : 0xaa22aaac
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+89a7c
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18427 (vistasp1_gdr.100218-0019)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini051410-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini051310-07.dmp
Crash Time : 13/05/2010 23:53:45
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : 0xc0518780
Parameter 2 : 0xc0000185
Parameter 3 : 0x135fc8c0
Parameter 4 : 0xa30f04f8
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+89a7c
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18427 (vistasp1_gdr.100218-0019)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini051310-07.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini051310-06.dmp
Crash Time : 13/05/2010 23:43:18
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : 0xc057ab08
Parameter 2 : 0xc0000185
Parameter 3 : 0x3600e8c0
Parameter 4 : 0xaf561dfc
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+89a7c
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18427 (vistasp1_gdr.100218-0019)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini051310-06.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini051310-05.dmp
Crash Time : 13/05/2010 22:43:41
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : 0xc0403f70
Parameter 2 : 0xc0000185
Parameter 3 : 0x1e467860
Parameter 4 : 0x807ee006
Caused By Driver : ataport.SYS
Caused By Address : ataport.SYS+18006
File Description : ATAPI Driver Extension
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18000 (longhorn_rtm.080118-1840)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini051310-05.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini051310-04.dmp
Crash Time : 13/05/2010 21:12:39
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : 0xc0403fc0
Parameter 2 : 0xc0000185
Parameter 3 : 0x32ebe860
Parameter 4 : 0x807f85c8
Caused By Driver : PCIIDEX.SYS
Caused By Address : PCIIDEX.SYS+75c8
File Description : PCI IDE Bus Driver Extension
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18000 (longhorn_rtm.080118-1840)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini051310-04.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini051310-03.dmp
Crash Time : 13/05/2010 21:03:17
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : 0xc05288f0
Parameter 2 : 0xc0000185
Parameter 3 : 0x31f358c0
Parameter 4 : 0xa511e000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+89a7c
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18427 (vistasp1_gdr.100218-0019)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini051310-03.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini051310-02.dmp
Crash Time : 13/05/2010 20:49:10
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : 0xc054c588
Parameter 2 : 0xc0000185
Parameter 3 : 0x34fa78c0
Parameter 4 : 0xa98b100c
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+89a7c
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18427 (vistasp1_gdr.100218-0019)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini051310-02.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini051310-01.dmp
Crash Time : 13/05/2010 20:29:31
Bug Check String : KERNEL_STACK_INPAGE_ERROR
Bug Check Code : 0x00000077
Parameter 1 : 0xc0000185
Parameter 2 : 0xc0000185
Parameter 3 : 0x00000000
Parameter 4 : 0x03b73000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cd1e3
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18427 (vistasp1_gdr.100218-0019)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini051310-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini050910-01.dmp
Crash Time : 09/05/2010 21:30:56
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : 0xc0552f18
Parameter 2 : 0xc0000185
Parameter 3 : 0x2dc558c0
Parameter 4 : 0xaa5e30dc
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+89a7c
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18427 (vistasp1_gdr.100218-0019)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini050910-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini041810-01.dmp
Crash Time : 18/04/2010 01:59:40
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8286d0c5
Parameter 3 : 0x9016ca0c
Parameter 4 : 0x00000000
Caused By Driver : RTKVHDA.sys
Caused By Address : RTKVHDA.sys+198690
File Description : Realtek® High Definition Audio Function Driver
Product Name : Realtek® High Definition Audio Function Driver
Company : Realtek Semiconductor Corp.
File Version : 6.0.1.5628 built by: WinDDK
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini041810-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

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#2 hamluis

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Posted 16 May 2010 - 07:26 PM

From http://www.aumha.org/a/stop.htm:

0x0000007A: KERNEL_DATA_INPAGE_ERROR
A page of kernel data was not found in the pagefile and could not be read into memory. This might be due to incompatible disk or controller drivers, firmware, or hardware.

More Info on 7A STOP Errors

Chkdsk /r is a good tool for some things...I would not rely on it to indicate a failing/bad hard drive. The hard drive manufacturers make a diagnostic for checking the functionality of a hard drive.

I suggest that do two things:

a. Check Event Viewer for any errors indicating a problem with any drive/disk.

b. Run the appropriate manufacturer's diagnostic (long test, not short).

The second parameter on most of your BSODs is 0xc0000185. This indicates a possible hard drive problem, IMO.

Bootable Hard Drive Diagnostics - Vox - http://usasma.vox.com/library/post/bootabl...iagnostics.html

Hard Drive Installation and Diagnostic Tools - http://www.bleepingcomputer.com/forums/t/28744/hard-drive-installation-and-diagnostic-tools/

Louis

#3 IrishGuy74

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Posted 18 May 2010 - 03:39 PM

Mucho Grasis.. I'll carry out the A/M tasks and info how I get on.. Thanks again.

#4 IrishGuy74

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Posted 18 May 2010 - 05:37 PM

Tried that but when I run the disc in BIOS and it runs it comes up saying it cannot locate the licence(Text file) agreement but its on the disc .

#5 hamluis

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Posted 19 May 2010 - 11:18 AM

I don't know what you are saying.

You ran the appropriate hard drive diagnostic?

You checked Event Viewer for errors, as specified?

Louis

#6 IrishGuy74

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Posted 20 May 2010 - 01:07 PM

I don't know what you are saying.

You ran the appropriate hard drive diagnostic?

You checked Event Viewer for errors, as specified?

Louis




My apologies for not being understandable. When I to ran the diagnostic, a message came up stating it couldn't locate the end user agreement. This happened after I put the image(diagnostic tool) onto a blank disc(CD-R) went into the BIOS and got the laptop to run from the disc on start up.

#7 hamluis

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Posted 20 May 2010 - 01:40 PM

No problem :huh:, what diagnostic did you download? Who's the manufacturer of your hard drive?

It sounds to me as if you did not burn the .iso file correctly...it's a little tricky and I failed to provide instructions.

How to write a CD-DVD image or ISO - http://www.bleepingcomputer.com/tutorials/write-a-cd-dvd-image-or-iso/

Louis

#8 IrishGuy74

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Posted 22 May 2010 - 03:17 AM

No problem :huh:, what diagnostic did you download? Who's the manufacturer of your hard drive?

It sounds to me as if you did not burn the .iso file correctly...it's a little tricky and I failed to provide instructions.

How to write a CD-DVD image or ISO - http://www.bleepingcomputer.com/tutorials/write-a-cd-dvd-image-or-iso/

Louis



Thank you..I'll re-burn and get back to you ASAP. The hard drive is western digital Thanks again.

Edited by IrishGuy74, 22 May 2010 - 03:20 AM.





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