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I'm infected and I need some advice from an expert


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4 replies to this topic

#1 DFringe

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Posted 15 May 2010 - 02:40 PM

I'm running Vista Home premium Service Pack 2. Avast home edition 4.8. I run Eset online scanner once a week and recently it's been finding some nasties which it says it's dealt with. Avast has missed these as it has realtime protection and i run it scheduled daily.

A friend recommeded installing malwarebytes which i did but after installing it it wouldn't run. After a bit of homework i changed the mbam.exe string to a random string and tried to run and and it ran. It found 6 nasties and after running and removing for 3 or 5 cycles i can run Malwarebytes and it finds no threats or infections.

On a pinned topic on the malwarebytes forum it suggests running kapersky's online scanner which i've done and it's found 4 infections of the 'exploit.java.agent.f' variety and as kapersky's online scanner only detects i though i'd ask for some help here.

Malwarebytes isnt' seeing them.
Eset online isn't seeing them.
Kapersky's is seeing them but doesn't remove threats.

I'd REALLY REALLY appreciate some help

Thanks in advance

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#2 boopme

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Posted 15 May 2010 - 10:18 PM

Hello and welcome.. We'll do this next.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Please ask any needed questions,post logs and Let us know how the PC is running now.


What JAVA is installed?
Go into Control Panel>Add Remove Programs. Be sure the 'Show Updates' box is checked. Go down the list and tell me what Java applications are installed and their version. (Highlight the program to see this).
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 DFringe

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Posted 16 May 2010 - 03:39 PM

The only Java information in the add/remove program tab are three java updates. There doesn't seem to be any main java application in there. Surely there should be the java runtime programme in there AND the three updates listed below?

The updates are as follows


Java™ 6 update 2

Java™ 6 update 7

Java™ 6 update 20



SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/16/2010 at 09:37 AM

Application Version : 4.37.1000

Core Rules Database Version : 4940
Trace Rules Database Version: 2752

Scan type : Quick Scan
Total Scan Time : 00:27:21

Memory items scanned : 354
Memory threats detected : 0
Registry items scanned : 622
Registry threats detected : 0
File items scanned : 26715
File threats detected : 0





Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4105

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18904

16/05/2010 12:36:00
mbam-log-2010-05-16 (12-36-00).txt

Scan type: Quick scan
Objects scanned: 123528
Time elapsed: 11 minute(s), 26 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

I've just run both online anti virus programs eset and kapersky and both are picking nothing up. The laptop is quite slow now though when browsing. Thanks for the help BTW. I'm told that even when you're showing up clean on different programs it doesn't neccessarily mean that you're all clear.
What do you think?

#4 boopme

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Posted 16 May 2010 - 03:45 PM

Hi, remove these 2 .
Java™ 6 update 2

Java™ 6 update 7


We may as well get a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Orange Blossom

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Posted 16 May 2010 - 05:58 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/317238/ive-been-infected-in-the-past-week/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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