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Gateway laptop stuck in boot loop following update


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#1 darkslategrey

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Posted 15 May 2010 - 08:37 AM

Yesterday I shut my laptop down because it needed to install updates, and since it was late I figured I'd just turn it back on in the morning. Now it gets to the "Configuring Updates: Stage 3 of 3 - 0%" screen and just sits there spinning the HDD for a while and shuts down. I tried the safe modes and last known good config options. From what I understand, I need to boot the thing from a Vista install disc and repair the installation - but that's the catch, since I got this laptop by repairing it for a friend, I don't have any of the media that came with it, nor would it have come with a Vista install disc. I do still have the key for Vista attached to the bottom of the laptop case. How can I repair the Vista installation, preferably without losing my data or at least giving me time to offload some of my work?

Gateway MT6821
Vista SP2

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#2 Sobeysboy

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Posted 16 May 2010 - 10:46 AM

I would suggest contacting Gateway, requesting Recovery Media CD from them - might cost a few $, but you'd be able to repair the laptop to factory specs.
While waiting for the CD from Gateway, you might be able to recover any data from the disc by connecting it to a HDD dock, and copying files onto another computer.
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#3 computerxpds

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Posted 16 May 2010 - 10:48 AM

Well... get the disc from gateway and boot from it and select repair and type chkdsk /r (notice the space between chkdsk and /r) :huh:
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#4 darkslategrey

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Posted 16 May 2010 - 11:54 AM

Right, I forgot to mention that the optical drive is completely borked. Also, I tried getting it to boot Linux off a flash drive which didn't work.

#5 computerxpds

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Posted 16 May 2010 - 12:01 PM

Well that is convinent, here is how to create a bootable usb for ubuntu: http://www.howtogeek.com/howto/linux/creat...e-the-easy-way/
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