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Virus Renders Laptop a Paperweight


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3 replies to this topic

#1 FranklenStein

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Posted 14 May 2010 - 04:59 PM

Hello, have had some luck with these forums before so thought I'd appeal your collective expertise once more.

Was working last night on a dell laptop I have through work, and got one of those pretend "you've been infected messages, click here to run a scan" while online. Immediately clicked it closed, but it simply started back up in the tray. Tried to shut it down via "task list", but the virus wouldn't allow me to open it. So...did a hard shut down in hopes of preventing any major catastrophes. No such luck...

When I try to restart it, I get a message stating "error loading operating system"! Tried restarting again and getting it into safe mode, but no such luck with that. Then ran the Dell diagnostics tool through F12 and after a bunch of tests all seeming to pass, I get a message stating "No Diagnostic Utility Partition Found. To run diagnostics insert your Dell 'Drivers and Utilities' CD and select OK to boot off the CD." However, I don't have any such disc, and will take a week or two at least to get one from the I.T. folks.

So...then loaded the Ubuntu disc that I previously had luck with in hopes of rescueing my un-backed up data. Ubuntu loads fine, but then it doesn't read my drive (shows only "filesystem" when I go to places, compter) so I can't rescue anything.

Have a bad feeling that everything is gone. Even so if possible I'd like to get the thing back up and running if someone cares to hold my hand through it. Any and all help is apprectiated. Thanks for reading.

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#2 FranklenStein

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Posted 14 May 2010 - 05:08 PM

I'm an idiot. Meant to post that under the "Spyware Removal" section, and there doesn't seem to be any way for me to move it. Apologies.

#3 cryptodan

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Posted 14 May 2010 - 06:08 PM

Copy and Paste it into a new post, and follow the instruction guides.

#4 hamluis

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Posted 14 May 2010 - 06:18 PM

Now that you have initiated a thread in the Am I Infected forum...I will close this thread to prevent possible unnecessary comments and confusion.

Good luck :thumbsup:.

Louis




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