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Strange Freezing Situation


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#1 d.h.bryce

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Posted 14 May 2010 - 04:53 PM

Hi everyone,
For the last couple days, it seems my Dell D620 has been freezing up whenever I try to open or save files (most notably with MS Office stuff, but I think it's happening with everything). It's fine when I start the system up, but within the first five minutes is when things usually start going downhill. The process explorer.exe is constantly running at 50% CPU even when the machine is not doing anything. I've tried Windows Restore with no success. I'm pretty confident that it's not malware or a virus (I don't do anything risky on this computer), but who knows. I've run Malware Bytes, Spybot, and AVG, and all came out clean. Any ideas on what it could be? Is it the registry? Hardware?

One more note: there's a file on my desktop named "Dump" (I created it to just stick random files in) that I cannot recycle. Every time I try to, this also freezes up the system.

Any help would be greatly appreciated! I'm moving to New York next week, and this is the last headache I need on my mind...

Thanks!

P.S. My system is Dell D620 - Windows 7, 2G RAM, 32-bit OS, Intel 2.00GHz Processor, 80G HDD 7200RPM

Edited by d.h.bryce, 14 May 2010 - 04:55 PM.


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#2 keyboardNinja

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Posted 15 May 2010 - 03:05 PM

How many active protections do you have turned on? (Spybot, AVG, etc..)

Try disabling those and see if the freezing still occurs.

Just a note: don't mess with the registry...if you want the full spiel, just let me know...cause I won't hesitate to post it. :huh:

Your hardware looks okay. It could be better for Windows 7, but it is acceptable.

Oh wait...D620...my sister has a D610...those are pretty similar. That model has a few years on it, correct? Did you install Windows 7 drivers? I'm pretty sure Dell does not provide any W7 drivers for a model that old....that could be linked to your problem.

Trying to run Windows 7 on old hardware often carries problems like this...
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#3 d.h.bryce

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Posted 15 May 2010 - 05:58 PM

thanks for the response -- I fixed it myself. after trying a bunch of experiments, I finally got to the root of the problem...

turns out (after a bunch of digging) I found out that this sort of thing can happen if you have a corrupted video file. Don't ask me why. So the simple way to stop my system from freezing was to delete the video file. Unfortunately it couldn't be that easy, since the system would completely seize up if I even so much as clicked the video files. I then tried deleting them through the command prompt, but no avail. The final solution was to open a command prompt, use task manager to shut down explorer.exe, use command prompt to delete corrupted video files, then restart explorer.exe task with tskmgr again. Voila -- totally fixed!

Edited by d.h.bryce, 15 May 2010 - 06:01 PM.


#4 computerxpds

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Posted 15 May 2010 - 06:56 PM

Glad you fixed it yourself and thank you for posting it so that it can help others with the same problem. :huh:
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