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Removal of something (I think)


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4 replies to this topic

#1 jablonski

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Posted 13 May 2010 - 11:28 PM

Hello. I need help, but the information I can provide seems limited:
I clicked on a random link in an email and the screen flashed and then redirected to some canadian online store or something like that. That was 4 days ago. Yesterday I had issues logging into an email account (gmail); it seemed as though my account had been compromised. Note: this was not the same email account that I received the email with the link. Though I did login to this account after signoff from the other one. I used gmail's detail button below the list of messages and a mobile device in Taiwan had apparently logged into my email account and sent an email with a website link. I've ran a full virus scan (mcafee) with no results. A friend told me to run combofix, so I'm posting today. thanks,

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#2 Orange Blossom

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Posted 13 May 2010 - 11:49 PM

Hello,


Please read this topic: http://www.bleepingcomputer.com/forums/t/273628/combofix-usage-questions-help-look-here/ which discusses the use of ComboFix.

Please follow the instructions in ==>This Guide<== starting at step 6.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Since you have run ComboFix, please include the ComboFix log in the new topic.

If you cannot produce any of the other logs, then please create the new topic anyway, include the information that you were unable to produce the other logs and why and include the ComboFix log along with a description of your computer issues.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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#3 jablonski

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Posted 13 May 2010 - 11:53 PM

Ok. I have not run Combofix yet. So I should now then?

#4 Orange Blossom

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Posted 14 May 2010 - 12:07 AM

No, please do NOT run ComboFix.

If you can create either the DDS logs or the GMER log, please create the new topic. If you cannot create any of those logs, then reply back here and we will provide you with additional instructions.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#5 Orange Blossom

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Posted 14 May 2010 - 05:29 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/316734/guess-i-need-to-remove-something/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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