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win2000 w SP1 - and SP4 install error - help please!


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1 reply to this topic

#1 jakkwb

jakkwb

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Posted 30 September 2005 - 11:59 AM

Hey folks.

I have here a custom built PC running Windows 2000 SP1. The system was covered with spyware and viruses. After a thorough cleaning, I went to Windows update to install SP4. A few minutes into it, the install dies and I get this box:

Service Pack 4 setup error

An error in updating your system has occurred.

All you can do is click OK.

I have been researching this for days. Here is my SVCPACK log file (complete):

Service Pack started with following command line: /Z
***
DoInstallation: CleanPFR failed: 0x2
***
IncludeDirectoryIdFromInfSection: No DirId found for: DontRemoveOnUninst.DirId
***
CreateUninstall = 0,Directory = C:\WINNT\$NtServicePackUninstall$
***
ref tag c:\winnt\driver cache\i386\sp2.cab does not exist
***
ref tag c:\winnt\servicepackfiles\i386\sp2.cab does not exist
***
ref tag c:\winnt\servicepackfiles\i386\wms4.cab does not exist
***
ref tag c:\winnt\servicepackfiles\i386\wms41.cab does not exist
***
ref tag c:\winnt\servicepackfiles\i386\ins.cab does not exist
***
ref tag c:\winnt\servicepackfiles\i386\ins1.cab does not exist
***
AnalyzePhaseZero used 0 ticks
***
AnalyzePhaseOne: used 182002 ticks
***
AnalyzePhaseTwo used 9443 ticks
***
AnalyzePhaseThree used 0 ticks
***
AnalyzePhaseTwo used 0 ticks
***
AnalyzePhaseThree used 0 ticks
***
ScanReferenceCabinet used 3314 ticks
***
ScanReferenceCabinet used 1512 ticks
***
ScanReferenceCabinet used 1412 ticks
***
ScanReferenceCabinet used 1342 ticks
***
ScanReferenceCabinet used 1072 ticks
***
ScanReferenceCabinet used 1182 ticks
***
ScanReferenceCabinet used 1151 ticks
***
ScanReferenceDirectory used 20 ticks
***
ScanReferenceDirectory used 20 ticks
***
ScanReferenceDirectory used 992 ticks
***
ScanReferenceCabinet used 3285 ticks
***
ScanReferenceCabinet used 30 ticks
***
ScanReferenceDirectory used 10 ticks
***
ScanReferenceDirectory used 150 ticks
***
ScanReferenceDirectory used 10 ticks
***
ScanReferenceDirectory used 30 ticks
***
ScanReferenceDirectory used 10 ticks
***
ScanReferenceDirectory used 10 ticks
***
ScanReferenceDirectory used 10 ticks
***
ScanReferenceDirectory used 20 ticks
***
ScanReferenceDirectory used 10 ticks
***
ScanReferenceDirectory used 10 ticks
***
ScanReferenceDirectory used 10 ticks
***
ScanReferenceDirectory used 10 ticks
***
ScanReferenceDirectory used 20 ticks

***
ScanReferenceDirectory used 10 ticks
***
ScanReferenceCabinet used 1743 ticks
***
ScanReferenceCabinet used 20 ticks
***
AnalyzePhaseFive used 17415 ticks
***
AnalyzePhaseSix used 82919 ticks
***
AnalyzeComponents used 291820 ticks
***
Downloading 85 files
***
bPatchMode = TRUE
***
Inventory complete: ReturnStatus=0, 294243 ticks
***
Num Ticks for invent : 294413
***
Allocation size of drive D: is 4096 bytes, free space = 2732244992 bytes
***
Allocation size of drive C: is 512 bytes, free space = 7543106048 bytes
***
Drive C: free 7193MB req: 0MB w/uninstall 0MB
***
Drive D: free 2605MB req: 48MB w/uninstall 0MB
***
Download complete
***
Num Ticks for download : 57833
***
Cabinet build used 21802 ticks
***
Cabinet build used 2854 ticks
***
Cabinet build used 3164 ticks
***
CabinetBuild complete
***
Num Ticks for Cabinet build : 27830
***
Starting process: msiinst.exe /delayrebootq
***
Working directory: C:\WINNT\System32\msiinst.tmp
***
Return Code = 18
***
DoInstallation:RunInfProcesses Failed
***
Service Pack 4 Setup encountered an error: An error in updating your system has occurred.
***
VerifySize: Unable to verify size: Source = NULL: c:\winnt\oem42.cat
***
An error in updating your system has occurred.
***
Message displayed to the user: An error in updating your system has occurred.
***
User Input: OK
***


END----

OK, here is the current Hijackthis log file also:

Logfile of HijackThis v1.99.1
Scan saved at 3:08:18 AM, on 09/29/2005
Platform: Windows 2000 SP1 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\tcpsvcs.exe
C:\WINNT\System32\snmp.exe
C:\WINNT\system32\stisvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\System32\mspmspsv.exe
C:\WINNT\Explorer.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\inetsrv\inetinfo.exe
C:\WINNT\System32\msdtc.exe
C:\WINNT\System32\khooker.exe
C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
C:\WINNT\System32\svchost.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINNT\System32\mqsvc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\rrainey\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_3_10_0 .dll
O2 - BHO: Big Fish Games Toolbar - {4E7BD74F-2B8D-469E-86BD-FD60BB9AAE3A} - C:\PROGRA~1\BFGTOO~1\BFGTOO~1.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_3_10_0 .dll
O3 - Toolbar: Big Fish Games Toolbar - {4E7BD74F-2B8D-469E-86BD-FD60BB9AAE3A} - C:\PROGRA~1\BFGTOO~1\BFGTOO~1.DLL
O3 - Toolbar: Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [SiS KHooker] C:\WINNT\System32\khooker.exe
O4 - HKLM\..\Run: [PrinTray] C:\winnt\System32\spool\DRIVERS\W32X86\2\printray. exe
O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINNT\System32\spool\drivers\w32x86\3\hpztsb06. exe
O4 - HKLM\..\Run: [hpinstantsupport] "C:\Program Files\Hewlett-Packard\hpis\bin\matcliwrapper.exe" "C:\Program Files\Hewlett-Packard\hpis\" -boot
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFREE.EXE"
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\winnt\System32\Shdocvw.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/downloads/...can_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {1E2941E3-8E63-11D4-9D5A-00902742D6E0} (iNotes Class) - http://mail103b.urscorp.com/iNotes.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/...bin/AvSniff.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://www.bitdefender.com/scan8/oscan8.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windows...b?1125044182181
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/...n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microso...b?1127624446959
O16 - DPF: {8EB3FF4E-86A1-4717-884D-7BA2D38272CB} (F-Secure Online Scanner) - http://support.f-secure.com/ols/fscax.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/active...free/asinst.cab
O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: SymWMI Service (SymWSC) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe (file missing)



OK. I have tried everything. SFC, uninstalling and reinstalling all updates, installing the service packs one at a time (2-4 - 2 installs fine. 3 does the same thing as 4). Windows 2000 repair install, etc, etc......Also chkdsk

I have run a WinPfind - I have a LOT of results from that. I actually did a search on "OEM37.cat" and found that program, so I decided to give it a shot. I don't actually know what to do now with the results.

I am desperate here. This is really above me I guess. I CANNOT format this box.

Thanks. I will supply any more needed info.

Right now I am sitting here with service pack one installed, and NO other updates on this box.

Thanks guys (and gals),

BC AdBot (Login to Remove)

 


#2 acklan

acklan

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Posted 30 September 2005 - 12:20 PM

I am not an expert, on W2k or any other OS. but I did have the same problem several weeks ago. I did not bookmark it but I read a MS KB article that suggested installing SP2 before SP4. I did and had no problems since. I my case I formated several Dell GX1 P-III, when I upgraded from ME.
I actually over killed. I installed SP2, SP3, then SP4. I see if I can find the link for you.
"2007 & 2008 Windows Shell/User Award"




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