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Can't seem to get rid of Malware


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#1 bdluss

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Posted 13 May 2010 - 07:43 PM

I got a virus that I can't seem to shake. I have tried many things on this forum and the recommendations, but I can't seem to get all of the remnants of the virus.

Basically, all I can seem to still find is that on websites, the occasional popup comes up. However, when I run AVG, it almost always finds some sort of trojan. Malwarebytes is no longer finding anything. Suggestions?

My system is XP and it is a toshiba satellite laptop

Edited by bdluss, 13 May 2010 - 07:44 PM.


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#2 Budapest

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Posted 18 May 2010 - 05:40 PM

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 bdluss

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Posted 18 May 2010 - 10:41 PM

Thanks for your help thus far, it is much appreciated. Ran the program, here is the log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/18/2010 at 08:29 PM

Application Version : 4.37.1000

Core Rules Database Version : 4953
Trace Rules Database Version: 2765

Scan type : Complete Scan
Total Scan Time : 02:30:32

Memory items scanned : 232
Memory threats detected : 0
Registry items scanned : 6062
Registry threats detected : 2
File items scanned : 66479
File threats detected : 7

Adware.Tracking Cookie
C:\Documents and Settings\Brad\Cookies\brad@cnfg.maxsitesrevenues[1].txt
C:\Documents and Settings\Brad\Cookies\brad@maxsitesrevenues[2].txt
C:\Documents and Settings\Brad\Cookies\brad@mediatraffic[1].txt
C:\Documents and Settings\Brad\Cookies\brad@adsrv2.maxsitesrevenues[1].txt
C:\Documents and Settings\Brad\Cookies\brad@antivirusexpertsoft[2].txt
C:\Documents and Settings\Allison\Cookies\allison@dc.tremormedia[1].txt
C:\Documents and Settings\Allison\Cookies\allison@tracking.waterfrontmedia[1].txt

Rogue.AntivirusSoft
HKU\.DEFAULT\Software\avsoft
HKU\S-1-5-18\Software\avsoft

#4 Budapest

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Posted 18 May 2010 - 10:59 PM

Download this file and save it to your desktop:

http://download.bleepingcomputer.com/grinler/rkill.scr

Double-click the file to run it. A command window will open briefly. Then run a quick scan with Malwarebytes. Post the Malwarebytes log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 bdluss

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Posted 18 May 2010 - 11:24 PM

Thanks again, here is the log:

Time elapsed: 6 minute(s), 22 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 Budapest

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Posted 18 May 2010 - 11:36 PM

How's your computer running now?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 bdluss

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Posted 19 May 2010 - 08:14 AM

I will let you know. The computer hasn't been running too bad prior to these additional scans as I had cleaned up most of the virus, but like I said I was still getting a few redirects from google and also occasional pop ups.

I will run it for a few days, and see if any of these problems re-occur.

Thanks again for all the help.




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