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Attempting to Clear AntiVirusPro 2010


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#1 MillerC

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Posted 13 May 2010 - 04:24 PM

Hello,

My name is Chris, I am a relatively new user of this site and I really appreciate the help that you all provide. I have a desktop computer that runs on XP, I have not been able to use it for several months due to a very bad case of Antiviruspro 2010 (we have a laptop that gets all the use now).

Anyway, in an attempt to once again take back my desktop I have been trying to clear this problem using the advice given on Bleeping Computer (and I have made some progress), but my computer is not as of yet usable.
Following the instructions of I have been able to open task manager and remove SVACHAST
When I then attempt to open Internet Explorer or Firefox, so as to continue on with the removal process, I always get the following message:

"this application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem"

Would you be able to provide me with a next step in hopes of correcting this?

Thank you!

Edited by Budapest, 13 May 2010 - 04:43 PM.
Moved from Introductions ~BP


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#2 Budapest

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Posted 18 May 2010 - 05:39 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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