Posted 30 September 2005 - 09:08 AM
I will try to explain everything, but let me know if I miss something anyone needs to help me.
My brother-in-law's pc hard drive failed and we had to send it off to get the data recoverd from it. So in the mean time, I took an older pc and tweaked it up a little to make it better to work from. I boosted it to 512 mb of ram and upgraded the MS Office to 2003 pro. The operating system is Window 2000 Pro. Everything seemed to be working fine when I gave it to him. He called me the next day because outlook express couldn't recognize attachments. I thought this might be because I loaded Office 2003, so I set up his Outlook and exproted the messages from OE to O. I would have imported the messages, but it told me that the engine wasn't working and to insert the CD. Since I was doing this remotely, through citrix online, he didn't have the CD. Well, everything was fine from outlook until today. He opend it up this morning and it wouldn't connect, so he rebuilt his email account settings. Then he opened it and all his e-mails that I had exported, and the rest of the ones he's gotten in the last couple of days, are gone. Roughly 80, of which half are very important. So he calls me again!
Does Outlook create some type of a backup file automatically like a backup.pst filie? If so where does it store it? I searched for .pst files on the pc and found three, but none of them were big enough to be the right one (the largest was 265 K and he had at least 15 excel attachments). I checked the largest one, but couldn't restore it anyway. is it possible that windows renames the file and changes the type?
Any help would be greatly appreciated. He has a new pc on the way, and I would have told him to check e-mail through the net if I knew this would be a problem.