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Antispyware Soft


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13 replies to this topic

#1 yyyyyyup

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Posted 13 May 2010 - 01:39 AM

Have Antispyware Soft. SuperAntiSpyware doesn't detect/remove. Used rkill to disable and ran Malwarebytes - it ran, rebooted - still have it. Won't let me run rkill again. I'm able to access internet thru Mozilla. Wouldn't let me run DDS and GMER logs. Thanks for your help.

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#2 Elise

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Posted 13 May 2010 - 11:13 AM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • GMER log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 yyyyyyup

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Posted 18 May 2010 - 08:43 PM

Hi, thanks Elise.
My situation has worsened...! My problem began with contracting Antispyware Soft. I removed it by running Malwarebytes in safe mode. My computer worked fine for a day and then another virus appeared (or the same).

Now, I'm stuck in a CHKDSK loop and can't boot. From what I had found from other blogs, I've tried recovery console "chkdsk /r" - it runs, but won't recognize the command "fsutil dirty query c:" to see if I've gotten rid of the dirty volume. I was hoping that the chkdsk freezing was due to overheating, and I did remove a LOT of dust, but still get stuck. Safe mode gets stuck, too, then reboots on its own and runs into CHKDSK...

I don't have recovery disks. I also have limited availability to a jump drive, and am hoping that once CHKDSK is bypassed, I'll be able to use the internet from the ailing machine.

I appreciate your help.
g

#4 Elise

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Posted 19 May 2010 - 02:06 AM

Hello, lets see if we can turn off checkdisk. For that we need to create a CD.

Please download OTLPE (filesize 120,9 MB)
  • When downloaded double click on OTLPENet.exe and make sure there is a blank CD in your CD drive. This will automatically create a bootable CD.
  • Reboot your system using the boot CD you just created.
    Note : If you do not know how to set your computer to boot from CD follow the steps here
  • Your system should now display a REATOGO-X-PE desktop.
  • Depending on your type of internet connection, you should be able to get online as well so you can access this topic more easily.
  • Double-click on the OTLPE icon.
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start.
  • Press Run Scan to start the scan.
  • When finished, the file will be saved in drive C:\OTL.txt
  • Copy this file to your USB drive if you do not have internet connection on this system
  • Please post the contents of the OTL.txt file in your reply.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#5 yyyyyyup

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Posted 19 May 2010 - 02:41 AM

Thanks Elise. Your advice also requires me to ascertain another computer to download the file. Before I look into that, I want to check with you to see if there are any solutions that wouldn't require file swaps? Can I do anything thru recovery console? I didn't try fixboot or fixmbr, since I'm known to also have a virus.

I'm not trying to be difficult! I appreciate your help.
g

#6 Elise

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Posted 19 May 2010 - 04:42 AM

We can use a Recovery Console command to exclude your disk from being checked and investigate the drive problem further in windows if you wish.

To do this, boot in the Recovery Console and at the c:\windows prompt type the following bolded lines and press enter after each of them..

fsutil dirty query c:

This will determine whether volume C is dirty, let me know what is reported back.

chkntfs /x c:

This will exclude the C volume from Chkdsk.

Let me know if you can boot normally now; if you need detailed instructions on how to access the recovery console, please let me know.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#7 yyyyyyup

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Posted 19 May 2010 - 09:11 PM

Thanks Elise - the command is not recognized. When I'm stuck in the CHKDSK loop, it indicates that the volume is dirty. I don't know if it's significant that it always freezes at 4% on stage 2?

I do have luck running "chkdsk /r" It just indicates complete without identifying any issues....

Thanks again.
g

#8 Elise

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Posted 20 May 2010 - 08:31 AM

Which command is not recognized, the first or the second?

If it is the first, just skip it and run the second command.

regards, Elise


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#9 yyyyyyup

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Posted 20 May 2010 - 08:39 PM

Sorry...BOTH commands are not recognized. During the CHKDSK, it says the volume is dirty.

#10 Elise

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Posted 21 May 2010 - 04:49 AM

Okay, try to type the following, press enter, and then try the commands again.

cd system32

regards, Elise


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#11 yyyyyyup

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Posted 24 May 2010 - 08:59 PM

Nope. Still get "the command is not recognized" for both...

#12 Elise

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Posted 25 May 2010 - 02:24 AM

At this point it would be really helpful if you could get the OTLPE disk created.

This disk includes an utility we can use to troubleshoot disk problems.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#13 Elise

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Posted 01 June 2010 - 10:39 AM

Hi, are you still there?

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#14 Elise

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Posted 10 June 2010 - 06:26 AM

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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