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infostealer.snifula.c, trojan.fakeAV, trojan.downloader, malware.trace, etc


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#1 bright451

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Posted 12 May 2010 - 10:21 PM

My Macafee and symantec anti virus will not run. On startup/boot I get the following messages.

On boot up macafee gives 2 popup boxes that say"Macafee Virus Scan - some components of Active Shield are missing or not installed properly" "Macafee Security Center components might not have been installed or launched properly. Restart to fix this problem... if that doesnt work reinstall the program"

I first received the messages on Saturday (5/8/10) morning. A process named kkcekwmtssd.exe was running and had also installed itself into my Startup in msconfig, I unchecked it there. I found no information about it on the internet, so I stopped it and deleted it and the folder it was in. I ran Symantec which found nothing. Macafee is out of date but I keep it because it tells me when a program trys to access the internet. As of today I have another gibberish program running wingrj32.exe and it also has installed itself in Startup in System Configuration Utility. There are 2 entrys for it and I have unchecked both

I ran Malwarebytes on Saturday which found 2 registry keys infected which it repaired

I just ran Malwarebytes today and it found: Trojan.downloader (wingrj32.exe); Trojan.agent (svchost.exe); malware.trace (avdrn.dat). The last two were quaranteed and deleted. Trojan.downloader will be deleted on reboot which I am doing as soon as I post this

I have been unable to install AVG

When I click on the Symantec (Corporate Edition) icon I get the error box "Symantec Antivirus is unable to create all the windows. Verify that the application is configured and installed correctly"

Also receive this error box "No Debugger found. Requested JIT debugger is not available. Attempt to launch JIT debugger with the following command resulted in error code of 0x2 (2) command=cordbg.exe !a0xcf0

TransferAgent.exe generated an exception which could not be handled

Explorer.exe Application error

When Symantec was running it found: infostealer.snifula.c, quarenteen failed but it was able to delete it; Trojan.FakeAV was either quaranteed or deleted;

Something is going on and I need help badly!
Thank you!


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#2 Elise

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Posted 13 May 2010 - 11:11 AM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • GMER log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 bright451

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Posted 14 May 2010 - 11:54 AM

Elise,

Thank you for your reply. I will do all that you requested and post the logs tonight after work. I had run GMER last night but my computer ended up freezing. I seem to have the best results when I disconnect from the internet to run a program.

Symantec is now working and although it either quarantines or deletes infostealer.snifula.c , it comes back.

I will include a more detailed report of what I have done and what has been found and run OTL and GMER tonight and post the logs.

Thank you,
Robin

#4 Elise

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Posted 14 May 2010 - 12:30 PM

Hi, try to run GMER with only the Sections option checked.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#5 Elise

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Posted 22 May 2010 - 09:12 AM

Hello, are you still there?

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#6 Elise

Elise

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Posted 01 June 2010 - 10:43 AM

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





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