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Malware Infection on Desktop


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10 replies to this topic

#1 ABracamont

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Posted 12 May 2010 - 03:34 PM

Hi;

Over the last week I noticed my desktop running slower and slower and my hard drive mysteriously running for long periods. Then icons (Shoe Desktop.scf) and apps / ActiveX installs began disappearing. Today I received a message from Google that my computer may be sending automated queries. Attached are screenshots of the messages.

I appreciate any assistance you can provide.

Regards, Al

Attached Files


Edited by Orange Blossom, 12 May 2010 - 04:34 PM.
Move to AII as no logs posted. ~ OB


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#2 ABracamont

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Posted 23 May 2010 - 05:09 PM

Any help??

#3 boopme

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Posted 23 May 2010 - 08:08 PM

Hello ... download and install and update these 3 tools. Then before runniong disconnect from the Internet and physically disconnect the internet cable from the PC.
After the scans reconnect.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 ABracamont

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Posted 25 May 2010 - 12:29 PM

Thanks boopme. I appreciate the help.

All programs downloaded, installed and updated OK.

MBAM scanned without issue in Norman Mode, and found 3 trojan horses in the registry and removed them. MBAM log is below.

I started up in Safe Mode without issue. ATF Cleaner and SUPERAntispyware had difficulty running in Safe Mode, I tried 3 times. The display would blackout and when it returned it would be to grainy to read. Also, I would lose mouse and keyboard control, the computer fan would come on at high speed, and the computer would simply turn off (Hard instantaneous shutdown). I ran both programs in Normal Mode without issue. SUPERAntispyware log is below.

Currently the computer continues to blackout and shutdown after the fan begins to run. Icons are still missing from the taskbar.

Please advise next steps.

********************************************

MBAM Log -

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4140

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

5/24/2010 3:59:11 PM
mbam-log-2010-05-24 (15-59-11).txt

Scan type: Quick scan
Objects scanned: 131187
Time elapsed: 21 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{7a1693a1-afaf-4f1e-9b05-eec38a85fbf3} (Trojan.KolWeb) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7a1693a1-afaf-4f1e-9b05-eec38a85fbf3} (Trojan.KolWeb) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\xjado (Trojan.Downloader) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

********************************************

SUPERAntispyware Log -

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/24/2010 at 08:49 PM

Application Version : 4.37.1000

Core Rules Database Version : 4981
Trace Rules Database Version: 2793

Scan type : Quick Scan
Total Scan Time : 00:52:53

Memory items scanned : 623
Memory threats detected : 0
Registry items scanned : 587
Registry threats detected : 0
File items scanned : 54933
File threats detected : 69

Adware.Tracking Cookie
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@2o7[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@adprofile[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@ads.addesktop[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@ads.gorillanation[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@ads.pointroll[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@ads.pricescan[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@ads.trafficvenue[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@adserver.trb[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@adtech[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@advertising[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@aolsvc.hoteldiscount.aol[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@atdmt[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@atwola[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@bfast[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@bizrate[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@bluestreak[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@bravenet[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@casalemedia[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@commission-junction[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@data.coremetrics[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@doubleclick[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@edge.ru4[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@ehg-bestbuy.hitbox[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@ehg-cbs.hitbox[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@ehg-dig.hitbox[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@ehg-indymacbank.hitbox[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@ehg-moma.hitbox[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@ehg-nike.hitbox[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@ehg-register.hitbox[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@ehg-timeinc.hitbox[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@fastclick[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@hg1.hitbox[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@hitbox[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@indextools[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@insightfirst[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@internetfuel[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@lendinghope.directtrack[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@linksynergy[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@maxserving[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@mediaplex[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@media[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@metareward[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@nextag[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@overture[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@parentingteens.about[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@pointroll[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@qksrv[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@questionmarket[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@realmedia[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@revenue[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@servedby.advertising[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@server.iad.liveperson[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@stats.klsoft[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@superstats[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@teenadvice.about[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@trafficmp[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@tribalfusion[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@tripod[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@valueclick[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@webpdp.gator[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@www.azoogleads[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@www.burstbeacon[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@www.electrodiscounts[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@www.nextag[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@www1.paypopup[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@www2.paypopup[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@yadro[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@z1.adserver[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@zedo[2].txt

#5 boopme

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Posted 25 May 2010 - 01:37 PM

Hi, so that was a safe mode SAS scan but it ran funky?
We'll remove SAS and see if the fan issue stops. It may have been a bad install. L@@K

Let's see if there is still something here with an online scan.
ESET
Please perform a scan with Eset Online Antiivirus Scanner.
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista users need to run Internet Explorer as Administrator. Right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.
  • Click the green ESET Online Scanner button.
  • Read the End User License Agreement and check the box: YES, I accept the Terms of Use.
  • Click on the Start button next to it.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?"".
  • Answer Yes to download and install the ActiveX controls that allows the scan to run.
  • Click Start.
  • Check Remove found threats and Scan potentially unwanted applications.
  • Click Scan to start. (please be patient as the scan could take some time to complete)
  • If offered the option to get information or buy software. Just close the window.
  • When the scan has finished, a log.txt file will be created and automatically saved in the C:\Program Files\ESET\ESET Online Scanner\log.txt
    folder.
  • Click Posted Image > Run..., then copy and paste this command into the open box: C:\Program Files\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad. Copy and paste the contents of log.txt in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

Edited by boopme, 25 May 2010 - 01:37 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 ABracamont

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Posted 25 May 2010 - 10:14 PM

K, SAS uninstalled OK with the SAS uninstall wizard. ESET uploaded definitions and scanned without issue, found 3 more trojans. Below is the ESET log. I did not uninstall the ESET files on closing. Please advise.

I will reboot now to see if the fan/blackout/freeze/shutdown issue is resolved.

Next?

*******************************************

ESET Log -

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=7.00.6000.17023 (vista_gdr.100222-0012)
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=bb39c702d618294ab8cb03e8b667e07e
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2010-05-26 02:47:19
# local_time=2010-05-25 07:47:19 (-0800, Pacific Daylight Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=3588 16777213 100 96 1323931 22984638 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=142422
# found=3
# cleaned=3
# scan_time=9719
C:\Program Files\BackWeb\BackWeb Client\6.2.3.66\Program\runner.exe

probably a variant of Win32/Agent trojan (cleaned by deleting -

quarantined) 00000000000000000000000000000000 C
C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe

probably a variant of Win32/Agent trojan (cleaned by deleting -

quarantined) 00000000000000000000000000000000 C
C:\Program

Files\WildTangent\Apps\GameChannel\Games\28BA89E7-2F60-4BE7-BAA2-7949EB3FE

527\WebDriverSilentInstall.exe Win32/Adware.WildTangent application

(deleted - quarantined) 00000000000000000000000000000000 C

#7 boopme

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Posted 26 May 2010 - 02:16 PM

I think we are looking pretty good here. Let me know.. Do one more quick...
Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 ABracamont

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Posted 27 May 2010 - 12:23 PM

Nope, computer just froze on me again. It was fine all day yesterday but just now did the fan/blackout/freeze thing. I'm using my notebook to write this. Also, when I went to access my gmail account a minute ago and it was suspended due to "suspicious activity" requiring me to change my password. Are these issues related?! A common denominator seems to be accessing bleepingcomputer.com or using maleware / spyware / diagnostic tools from the site. All day yesterday my wife used the desktop without issue. She spends all of her time on AOL (mail, IM, AOL Search). Today I try accessing bleepingcomputer.com directly from IE and boom, the computer freezes after 5 minutes.

Again, thanks so much for your help.

#9 boopme

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Posted 27 May 2010 - 01:56 PM

Rats!! We'll need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 ABracamont

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Posted 28 May 2010 - 02:00 PM

Thanks so much for your patience boopme! I just created a new topic in, "Virus, Trojan, Spyware, and Malware Removal Logs" as you suggested. GMER did not run. It launched ok and it appeared to be running - it scanned forever. I let it run overnight and it appeared to finish the scan, but when I went to save the log, everything froze. Now it doesn't run at all and I'm getting "Windows - Corrupted File" error messages.

Will you continue to be my coach? Hopefully yes!!

Regards, Al

#11 boopme

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Posted 28 May 2010 - 07:19 PM

Hello, someone we've specifally trained in reviewing these logs will be along next.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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