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ATAPI.SYS, can't login to certain sites, THANKS


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#1 goodie2010

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Posted 12 May 2010 - 03:13 PM

Good day, a couple of days ago my computer started acting a little different. I was trying to login to myspace and it never loads. Other sites were giving me some message about certificate. I can't log into gmail, paypal, etc...I ran malwarebytes and nothing came up. I ran spybot and it found 1 registry thing and it deleted, i just ran bitdefender and it found 1, its called ATAPI.SYS

On another note my documents and pictures folders are all out of wack. Meaning, when I click date created, or modified, it still arranges files in some other way, its not by name, size, type, etc....I can save a document right now and it'll be out of place, the setting i have is by date created, but its not putting files in that order. Thanks

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#2 Orange Blossom

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Posted 12 May 2010 - 07:16 PM

Hello,

From the title, it appears as though you've a rootkit aboard which will require specialized tools to remove. Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues.

If you can produce at least some of the logs, then please create the new topic. If you cannot produce any of the logs, then post back here and we will provide you with further instructions.

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#3 goodie2010

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Posted 12 May 2010 - 08:08 PM

thanks for your response, i've ran dds, a while ago while running gmer my computer froze up, i rebooted started running it again and now i can browse online but i can't see what's going on in gmer, its a white screen, i don't know if its still scanning or if its froze, i don't know if i should restart again or what?

Edited by goodie2010, 12 May 2010 - 08:09 PM.


#4 goodie2010

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Posted 12 May 2010 - 08:29 PM

Cpu usage is 100%, I dont have any browsers open or anything. Im Typing this from my phone. Can I run gmer in safe mode?

#5 Orange Blossom

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Posted 12 May 2010 - 08:42 PM

Hello,

Don't worry about the GMER scan. Please create the new topic, post the DDS logs, explain what happened when you tried to run GMER, and include a description of your computer issues.

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#6 goodie2010

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Posted 12 May 2010 - 09:00 PM

Thanks Orange Blossom! here's the link to my log

http://www.bleepingcomputer.com/forums/t/316488/atapisys-cant-login-to-certain-sites-thanks/

#7 Orange Blossom

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Posted 12 May 2010 - 09:03 PM

Hello,

Good. Now for the hard part: waiting.

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take a few days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

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