Backdoor.Tidserv!inf was detected, how do I permanently get rid of it?

I'm using Symantec Endpoint Protection, and I've been getting this backdoor trojan for a few days now, and I'm not sure what to do. After it finds the trojan, it tells me I should restart to fully complete the cleaning process, but it doesn't work obviously. My OS is Windows 7.

I've seen a few different diagnostics of what to do, but it seems to vary with each case.

Here's a picture of what I get after a full scan: http://img33.imageshack.us/img33/5372/tidserv.jpg

I would appreciate any help that I can get, thanks.

Edited by Musashix, 11 May 2010 - 11:32 PM.

Hello,

It appears as though you have a bad rootkit aboard which will require specialized tools to remove. Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues.

If you can produce at least some of the logs, then please create the new topic. If you cannot produce any of the logs, then post back here and we will provide you with further instructions.

Orange Blossom

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/316640/backdoortidservinf-detected/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.