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lost internet on home computer


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#1 shogun697

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Posted 11 May 2010 - 06:16 PM

Hey I was hoping for some help.Just called to a house to check out why someone lost the internet on there home computer, there laptop is still working ok.There home computer is plugged in with from there modem which the laptop is getting wireless.A reson the home computer might not be working is it maybe looking for a password in security(not a wap key) I was hoping someone could give me some trouble shooting tips.I'm at a loss so any tips would be great.thanks

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#2 caperdog

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Posted 11 May 2010 - 08:26 PM

laptop has connection to internet through wireless. desktop wired but no connection. is this right ?

if so (desktop) check device manager
to see if there are problems with network adapter(card), check connections, try different cable, reseat network card if not built in, ping desktop from laptop, if computer set to receive IP automatically make sure router has DHCP enabled.

maybe one of these things will lead you in the right direction.




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