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Can't reinstall NetZero isp software


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#1 mdb

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Posted 11 May 2010 - 02:29 PM

I recently did a Windows XP Home Ed. reinstallation. Naturally the NetZero got wiped out. Trying to reinstall from one of those NetZero CD's, I quickly get error message "Installation Aborted....Setup could not be completed" each time.

Any thoughts?

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#2 hamluis

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Posted 11 May 2010 - 02:43 PM

Did you format your hard drive...during this reinstall?

Why did you do the reinstall?

All other software installed normally?

Have you tried cleaning the CD used before attempting installation?

Are you using the latest NetZero CD for the install...or an older one? From what I remember, they update their CDs/installation programs pretty routinely. Your ISP should know if there is a more current CD that you should be using.

Is what you posted here...the complete error message?

Louis

#3 rosiesdad

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Posted 11 May 2010 - 03:17 PM

Also, you could try downloading the software, I use Juno (same company-diff program) and they have a direct download if you log into their webmail.
Worth a try anyway.

#4 mdb

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Posted 11 May 2010 - 03:31 PM

Did you format your hard drive...during this reinstall?

Why did you do the reinstall?

All other software installed normally?

Have you tried cleaning the CD used before attempting installation?

Are you using the latest NetZero CD for the install...or an older one? From what I remember, they update their CDs/installation programs pretty routinely. Your ISP should know if there is a more current CD that you should be using.

Is what you posted here...the complete error message?

Louis

Reinstalled after having many problems after an windows update.
Other software has installed normally (Office, etc.), but drivers are all screwed up (notably for the monitor), and I want to get access to the internet of course to update them, etc.
I tried an old NetZero CD. When that didn't install, I had NetZero send me a new one--same problem.
Unfortunately, their support department is not helpful.
I'm almost wondering whether to do the in place windows XP upgrade AGAIN, but I'm reluctant to go through the hassle and just end up with the same problem.
NetZero install seems to start out o k, but then quickly aborts.
I appreciate your ideas.

Mike

#5 Eyesee

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Posted 11 May 2010 - 03:50 PM

Seems like I ran into this with NetZero once before years ago.
Any antivirus software running that may be conflicting with it?
In the beginning there was the command line.

#6 mdb

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Posted 13 May 2010 - 10:58 AM

No anti-virus programs working. I may end up re-installing XP or even formatting the drive again. Maybe a waste of time, but I've got to find some way to reconnect to internet for drivers and updates, etc. I prefer NetZero because they're cheap (and maybe a hassle to cancel).




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