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Wireless connection no internet access?


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#1 sly_2314

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Posted 11 May 2010 - 12:18 PM

Hi, I have an hp laptop(g60 series) running windows 7 and I have major problems with my internet connection. It started two weeks ago, and I called my internet service provider which directed me to the HP line, but they didn't help at all. Finally my sister played around with the plugs(the wireless/router) and it worked for a day. But it doesn't work anymore..? I don't know what the problem is. I turned off the router/wireless box and waited then switched it back on, I also plug things and out. And I tried plugging the cord into my laptop but I can't get the internet there either...?

When I called HP they said I probably have a virus, and something was wrong with my IP address. But I ran scans and my computer is running normally. I also have norton anti virus. I know i'm rambling, but I really need help. I already called/turned it off and on...everything that's suppose to help it. Should I take it into geeksquad? Idk, what to do. Any suggestions would be appreciated.

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#2 MrBruce1959

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Posted 11 May 2010 - 12:36 PM

Hi and welcome to Bleepingcomputer!

Can you give us some information on your router please?

Make and model number would be very helpful.
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#3 meuchel

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Posted 11 May 2010 - 01:28 PM

turn off the computer
unplug the power to the isp mode and router
check all the lan cables and make sure they are tight
plug in the isp modem and wait 2 minutes.
plug in the router and wait 2 minutes
boot up your computer and try again.

#4 sly_2314

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Posted 12 May 2010 - 11:19 AM

Hi and welcome to Bleepingcomputer!

Can you give us some information on your router please?

Make and model number would be very helpful.

Thanks, and okay..

The router is a Linksys Wireless-G Broadband Router WRT54G2.

#5 MrBruce1959

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Posted 12 May 2010 - 03:29 PM

Ok does any of the status lights light up on the router?

Does it show any signs that it has established a connection to the modem?

The modems Internet light should also be flashing.

The status light on the router should be flashing showing it has established a connection to the modem.

Are you seeing any of these signs?
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#6 rmahn

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Posted 12 May 2010 - 09:30 PM

Okay, maybe this can help. I have a Linksys WGR614v5 router and have been having problems as well. My symptoms are that when the computer hibernates/powers down without manually shutting down the wireless network connection first, the computer won't connect to the internet when it comes back up. It's possible you have something similar--especially with the same OS and similar router.
I haven't got a solution yet, and, like you, I juggled around a number of settings trying to get it going. However, I do have a workaround:

1. try to remember to manually shutdown the network before shutting down the computer.
2. if 1 hasn't been done, then after starting up the computer, power-cycle the router. Then connect to it from the computer.

This has been working for me, although I'm still trying different settings and trying to get an updated driver installed to maybe fix the problem.

So for you I'd try this:
1. Reboot your computer. Then make sure you have your wireless connection disconnected.
2. Power-cycle your router. Then try to connect your computer's wireless connection. What you are looking for here is to get a connection to the router--not necessarily the internet.
3. Try to connect to the router. I believe the default address is 192.168.1.1. If you've gotten this far you're doing well.
4. Configure your router for internet access. There is probably a "wizard" to help you with this.
5. Once you've got internet access, look at updates for Windows 7 and possible firmware updates to your router.

.... and you thought you were rambling....

#7 MrBruce1959

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Posted 13 May 2010 - 09:30 PM

Okay, maybe this can help. I have a Linksys WGR614v5 router and have been having problems as well. My symptoms are that when the computer hibernates/powers down without manually shutting


Linksys does not use the letters WGR, your router is a NetGear brand name router.
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#8 rmahn

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Posted 14 May 2010 - 06:01 PM

You're right--it's a Netgear. It's my other router that's a Linksys. But guess what--ever since I entered that response above the problem has gone away.

#9 Darth sidious

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Posted 15 May 2010 - 07:46 AM

Are you using just norton anti-virus or do you have the norton internet security suite including the firewall?

If you do check to see that your wireless network is in trusted networks and under program control that your wireless software access is set to allowed.
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#10 MrBruce1959

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Posted 16 May 2010 - 05:19 AM

You're right--it's a Netgear. It's my other router that's a Linksys. But guess what--ever since I entered that response above the problem has gone away.


Well I am happy to hear that everything seems to be back to normal again! :huh:

But if you continue to have problems again, we're always here to come to for answers. :huh:

Enjoy!
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