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Word Documents freeze up


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#1 migro22

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Posted 11 May 2010 - 10:44 AM

This only affects 2 people in our office of about 35, and they've only noticed it within the last couple of weeks with three particular documents in a shared network folder. The documents in question are monthly reports and are the three most recent entries (FEB, MAR, APR). When they open the document, they are not able to navigate through it and when they try to exit, they get the Program Not Responding popup box, which closes immediately upon trying to close it.

All the documents are saved in Word 2003, although I did install the 2007 Compatibility Pack, just because...

Both computers use Windows XP and Word 2003.

I am stumped!

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#2 Eyesee

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Posted 11 May 2010 - 11:44 AM

Have you tried renaming the global template normal.dot yet?
In the beginning there was the command line.

#3 migro22

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Posted 11 May 2010 - 11:46 AM

Not sure I know how to do it, or where.

#4 Eyesee

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Posted 11 May 2010 - 12:10 PM

Try this on the 2 systems that are having issues with Word

Close all instances of Word

Click start - find (search) - select all files or folders.
in the search box type
normal.dot

when found right click on all instances (if multiple) and rename them to something like normal.old or whatever you would like,

start Word and test it
In the beginning there was the command line.

#5 migro22

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Posted 11 May 2010 - 01:19 PM

I assume you meant to do a search of the Local C: drive...
I don't see a normal.dot on either of their computers, or mine for that matter. There is a normal.fmt buried deep in the Microsoft Office folder in Program Files. This is on all three of our computers

#6 Eyesee

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Posted 11 May 2010 - 02:04 PM

I forgot that it is a hidden file

Try this way

Double click on My Computer.
Click on the Tools menu in the top menu bar.
Click on Folder Options...
Click on the View Tab
Click on the little button next to "Show hidden files and folders" (in the Advanced Settings box)
Click OK.
Double click on Local Disk (C:)
Double click on the Documents and Settings folder
Double click on the folder with your user name
Double click on Application Data. (That folder will be dimmed)
Double click on the Microsoft folder.
Double click on the Templates folder.
Right click on the Normal.dot file and rename it to normal.old
Now you need to hide your hidden folders again
Click on the Tools menu in the top menu bar.
Click on Folder Options...
Click on the View tab.
Click on the little button next to "Do not show hidden files and folders" (in the Advanced Settings box)
Click on OK.
Close all the open windows
Start Word
In the beginning there was the command line.

#7 migro22

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Posted 11 May 2010 - 02:17 PM

I was able to find the file but not able to change it. It said it was in use by another user, even though I was on the local drive and there were no Word docs open.

#8 Eyesee

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Posted 11 May 2010 - 02:25 PM

Make sure you have all programs closed when you try this
In the beginning there was the command line.

#9 migro22

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Posted 11 May 2010 - 04:39 PM

Nope didn't work. Will be back at it in the morning...

#10 migro22

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Posted 12 May 2010 - 01:29 PM

So, I had the file open at my workstation and inadvertantly left it open when I went to one of the affected computers to take a look at that user's permissions. When I tried to open one of the files in question, it said it was locked by the other user who's having the same problem. Trouble is, she didn't have the doc open. I did...




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